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“Might have been nice a while back but in dire need of a renovation”
Review of Fukuzumiro Ryokan

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Fukuzumiro Ryokan
Certificate of Excellence
Reviewed June 5, 2012

I ignored some of the trip advisor reviews touting that the property is too old, creaky and bad value for money. I should have listened to those reviews.

Whilst the property has a long history, it is NOT OK for the property to charge each guests 250+ USD/night/person and have cobwebs in the room and have hair in wash basin. The dinner and breakfast and the service were stellar but that does not mean the property does not need upkeeping or renovating. For example, the building is just old...I felt the whole place to be super creepy, with the creaking floors, cobwebs, dust, and very thin walls. Throughout the stay I felt like I was going back in time but with all the inconvenience of the past with none of the ambience/history.

  • Stayed: May 2012, traveled with friends
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8  Thank jumeirah_queen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed April 23, 2012

We got to know about Fukuzumiro thanks to Japanican.com, Tripadvisor.com and Fodors.com and decided to book at this ryokan because of its truly traditional architecture and cultural value (we don't like a ryokan room in a western hotel). We sent email and booked our rooms (Sakura 3) on their official website and got confirmation right away. The reservation process did not require your credit card to guarantee your booking, they just sent you an email saying that "if you must cancel your booking, please inform us as soon as possible. If not, we will suffer a loss of unused room". That's nice, isn't it?
We arrived in Hakone in a rainy day and check in at 3 pm. Upon our arrival, the staffs were there to welcome us and present to us the ryokan's facilities and guide us how to use it. They served welcome drinks which include cakes and green tea. We went to indoor hot spring bath (there is no outdoor bathroom) which was small and not so impressive as shown in the photos. Our rooms (Sakura 3) have great view to the stream - this is the most valuable thing of the ryokan. We enjoyed the nature enclosing the ryokan (sakura in the spring, momiji in the autumn and the stream's song all day and night). Then they served our dinner. While you have your dinner, they prepare your bed (futon). Then next morning, breakfast is served at your requested time.
The ryokan itself, as other travellers reviewed, is old and not really comfortable, especially for elderly people. There is no ensuite bathroom, on each floor there is a small rest room but no heated water therefore if you want to brush your teeth or take your bath... you must go down to the ground floor. Our room is clean, large (by Japanese room standard) but quite old (not ancient). The foods were good and our Nankai was friendly and so attentive. She could not speak English so we used body language to communicate. When we check out, all the team see us off in a friendly way.
To summarize, I think that Fukuzumiro is a good experience to know what is a traditional japanese house, but a little expensive (in comparison with other ryokan we stayed in Japan).

  • Stayed: April 2012, traveled as a couple
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2  Thank sunflowerhanoi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 16, 2012

Fukuzumiro has a lovely ambience - very quiet and tranquil, each room has been carefully crafted and has its own particular character and history. I stayed at the Take 3 room which was a fairly small and basic room but clean and comfortable, with a great view of the stream. The only downside was that the shared bathrooms were a little far away, especially in the middle of the night with creaky floorboards. Paid about 21,000 yen for one person for Take 3 which is reasonably priced considering the excellent dinner and breakfast and the level of personalised service.

Kasuko-san, who was assigned to look after me during my stay, was adorable, thoughtful and we got along just fine in limited English and Japanese. The level of personal service is impeccable and she remembered the little things such as taking out ginger from my meals after I'd mentioned it once that I didn't like ginger.

The kaiseki dinner was a fantastic experience - each dish was beautifully presented and very delicious! The dinner included a seafood nabe hotpot, a lovely set of appetisers, sashimi, tempura, a sweet and fresh whole fish, smaller fish served in different ways, rice, miso soup and fruit.

The onsen is a great experience too. Fukuzumiro has a set of English instructions for onsen-newbies to ensure a pleasant experience for everyone. There are two public baths, Ohmaru-buro and Iwa-buro, with fixed times for men and women respectively. Ohmaru-buro which is hollowed out of a big pine tree, looks out at the forest and sky and is wonderfully atmospheric especially if you happen to have it all to yourself. The family bathroom is rather small and basic, I would suggest sticking with the public baths unless you are really uncomfortable with Japanese baths that require you to be fully unclothed.

Access to Fukuzumiro was easy, a short cab ride from Hakone-Yumoto train station, or a 3 min way down from Tonosawa station on the Hakone-Tozan railway (the next stop after Hakone-Yumoto). Tonosawa station is a pretty hillside railway station, so it is nice to take this when you are not carrying any bags. Both Kazuko-san and the owner of the inn came out to bid me farewell when I left, a nice touch.

Overall, had a lovely stay here and would recommend it to those looking for an authentic Japanese ryokan experience in a place with much history and natural beauty.

Room Tip: Stayed at Take 3 which is a small solo room, rather far to walk to the shared toilets in the middle...
  • Stayed: April 2012, traveled solo
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2  Thank forestmuse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 6, 2011

This would be an OK Ryokan at about half the price. We chose is based on it's proximately to Hakkone-Yumoto station and wished we'd been a little more adventurous. The place itself is a old style Ryokan with old baths and no en-suite bathroom facilities. Generally the place feels a bit run down and I feel it's trading on it's status as a place where famous people once stayed. It's tired and not good value. The dinner had delicious elements and a lot of "average" japanese food. The breakfast was good.

As other reviewers have said, it's worth getting a taxi from the station to the Ryokan as the walk is about 15 minutes slightly uphill along a main road. Buses do pass by the Ryokan which give good access to the Lake and other areas of Hakkone. Of the train station is an OK walk without luggage.

Even though we were in Hakkone for only one night, we'd have been better off choosing a place in Gora or off one of the cable car stops. Transport in Hakkone is so well organised and sign posted that even if you need to change buses and trains a few times, the connection is usually waiting for you. This means the off-beat accommodation is actually very accessible.

  • Stayed: November 2011, traveled with family
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4  Thank Nondom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 28, 2011

We stayed at this Ryokan after a round trip before heading back to Tokyo. We got a taxi from the station which cost 710 yen (about £6 @ 1.19 exchange rate). Glad we did as it is quite a walk with heavy cases. We were met at the entrance by a man we think is the owner who is the most miserable person we met in japan. (not a good start) We were shhown by our maid where the toilet was (sharded) and the bathroom (onsen). There is a private bathroom which we used twice. Our cases were bought up to our room by a very small man whihc made us feel really bad as they were very heavy. It all seamed very rushed but we were soon in our room. Green tea was made for us by our maid and we were asked what time we wanted dinner 6 or 6:30 and breakfast 8 or 8:30. We had requested a garden view room. I was very disapointed with the view (my husband wasn't that bothered). There was no view at all except for a couple of trees between the two buildings( about 3 meters) and some pots on the roof of the buildign opposite. We could just see some trees between the buildings. Anyway except for that the room was very big. There was a large entrance area were we put our cases (it was actually as big as the place we stayed in, in Takayama) The living/ bedroom area was very big and the bed/ futon was comfortable. The room was a bit cold but the heater soon warmed it up. The place could benefit from a bit of a tidy up in some areas as it is looking a little worn. The onsen was lovely (omit the dead crab though). I felt a little like we were being invaded though at dinner and breakfast as they would come to your room 30 mins before the time you stated to set up the table and put the bed away. It always seamed very rushed especially on the second night which was a friday night as it was a lot busier. We had to share our toilet on this night with an american couple who didn't use the toilet slippers so you never knew if they were in the toilet and I actually almost walked in on the girl whilst she was on the loo. On the last night as well the sliding door to our room (which didn't lock) came off its runners and in the middle of the night whilst needing a wee my husband spent 20 minutes struggling with the door trying to open it and not succeeding. This was making loads of noise as the glass in the door was rattling and it was banging against the obstruction stopping it from opening. Anyway, got it open in the end.
The food was good except the snails which were huge and raw. The shabu shabu was served on a cooking pot with a fuel cube which didn't boil the water and went out leaving us with a lot of veg and raw meat left over. The maid came back about 15 mins later and put on another cube. The walk into town takes about 15 minutes, but the road is very busy and the hotel is on a blind bend. The maid will help you to cross over but its a bit scarey especially at night. Overall it was a nice stay but not the best Ryokan. Would maybe have stayed a bit higher up as we didn't go out at night whihc was the reason we choose Hakone yummoto.

Room Tip: Check that the view is a garden view, river views might be better but are a lot pricier
  • Stayed: November 2011, traveled as a couple
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2  Thank DonnaGullick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 23, 2011

This is easily one of the most memorable places that I have ever stayed at. If I ever have a moment when my life flashes before my eyes, I'm sure my stay at this ryokan will be in there. If you are in love with Japanese culture and history, this will easily be a highlight of your trip. From the moment you step through the front door, you feel like you've been taken back in time to the Meiji era. In fact, the owners seem to have put in a lot of effort maintaining the traditional feel, while integrating modern amenities such as heat, air conditioning and TV. We opted for traditional breakfast and dinner, which were both top notch. The staff was extra helpful and accommodating, and really made us feel welcome. We have tried all 3 onsen, and all were very nice and relaxing. Hakone Tozan railway's Tonosawa station is a short hike up the mountain, if you'd like a more scenic but strenuous route instead of going to/from the Hakone-Yumoto station.

  • Stayed: October 2011, traveled with friends
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1  Thank lishim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 17, 2011

This was our first ryokan experience and I had purposefully sought out something very traditional. Fukuzumiro met our expectations. It is an old establishment just one train stop away from Hakone-Yumoto and the property sits on the river Hayakawa. Our river-side room was called Matsu #5 which quite large with an alcove, sleeping quarters and the dining room plus a small room to store the luggage. I think we got this room because I requested a river view. Our meals wboth breakfast and dinner were served in the room by our "okami" who was very attentive and clearly experienced. The lady of the house spoke English very well and was helpful. The meals were suberb, traditional courses.
There are several onsens options including the large wooden tub carved from pine and several smaller "private" tubs which you may use whenever unoccupied. The pine tub rotates between men and women during the day.
We liked the location in Tonosawa which is near Yumoto where there are shops. It is a little bit of a walk to either Tonosawa station or Yumoto but with luggage on wheels doable. Otherwise I suppose you could catch a taxi.
We recommend this ryokan for those who are looking for an experience steeped in history. The ryokan strives to preserve the old traditions and ambiance.

  • Stayed: April 2011, traveled as a couple
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3  Thank okoshi2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fukuzumiro Ryokan

Address: 74 Tonosawa, Hakone-machi, Ashigarashimo-gun 250-0315, Kanagawa Prefecture
Location: Japan > Kanto > Kanagawa Prefecture > Ashigarashimo-gun > Hakone-machi > Tounosawa Onsen
Hotel Style:
#1 Top resorts Hotel in Hakone-machi
#2 Luxury Hotel in Hakone-machi
#20 Best Value Hotel in Hakone-machi
Price Range: $286 - $701 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Fukuzumiro Ryokan 4*
Number of rooms: 18
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Also Known As:
Fukuzumiro Ryokan Hotel Hakone-Machi

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