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All reviews within easy reach glass museum tozan bus set menu outdoor bath bus stop french restaurant mount fuji lobby spring mountains baths hakone meals japanese dinner onsen
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Reviewed August 9, 2017 via mobile

The hotel is amazing, very clean and luxury. It is well maintained and the decoration is beautiful. Our room had a small onset in the balcony and we loved it, particularly when it was rainy outside.
The hotel is 30 min away from the station but is well connected to main attractions by frequent bus service. Several lines serve the area so this wasn't a problem for us.
I found the hotel hotel quite expensive but I thought it would be worth it since half board was included. (£2.100 two rooms two nights). Unfortunately the food was slightly deceiving particularly for the European taste. The restaurant is quite posh so... you know big plate small portions. You have a set menu with no options to choose amongst. The food is like a mixture of French / Japanese cuisine. We didn't enjoy the lack of choices and some of the dishes were sent back to the kitchen untouched, e.g. Soup of sweet corn with sea orchin. The morning after we chose Japanese breakfast which was very authentic but again .,, too much for us. It was our fault though as we wanted the Japanese experience. Continental breakfast was scarce and not exactly what I expected. There is a luxury feel around meals but I found it pretentious and not very well delivered. There are no foreigners in the hotel so I guess this is something that perhaps Japanese find it very chic and high standard. I've been in many hotels in Japan. The food served in this hotel was the poshest one ever but the most undatisfying too.

Date of stay: August 2017
4  Thank mabellan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 19, 2017 via mobile

Spent an afternoon at the Glass museum then came here for a break. Nice lounge area, view, and large grassy area for kids to play. Enjoyed a glass of beer myself. Wife and kids had cake and tea. Quiet and relaxed.

Date of stay: June 2017
Trip type: Traveled with family
Thank Luihana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 26, 2017

This is a beautiful hotel Setting is mountainside, lots of greenery, with immaculate landscape. Staff are very attentive and friendly. Room is large by Tokyo standards. Access to the tranquil onsen; hotel is super clean. Access can be by Tozan bus. There are bus stops in front of the hotel. There aren't restaurant options nearby the hotel. There is a convenience store about 7 minutes walk away. We opted for "Japanese" breakfast for our two days - taste is very good although the breakfast is a set menu; so enjoying the same breakfast two days in a row may be hard for some expecting diversity.

Date of stay: February 2017
  • Trip type: Traveled with friends
    • Sleep Quality
    • Rooms
    • Service
1  Thank HawaiiAndi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 18, 2016

Hakone Highlands was calm and serene hotel that had beautiful lawn and large sit out areas. Hotel Onsen was a good experience. Friendly staff that prepared veg meals for us and took care for other requirements.

Room tip: Rooms facing lawns
Date of stay: October 2016
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank pallaviashok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 2, 2016

Stayed here to ascend Mount Fuji, over which the Highland Resort has a fine view (it was a little cloudy during our time there so we didn't get the full benefit). Apart from being clean and acceptable accommodation, it is fairly soul-less. There are a couple of dining options within the hotel and a few close nearby. The price reflects the location close to the road that ascends Mount Fuji. There is a big theme park nearby which we did not use. Apart from Mount Fuji there did not seem much to see in the immediate vicinity.

Date of stay: August 2016
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
3  Thank FairCityFrasie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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