I'm interested to see other reviews saying that Kikka-so rejected people without a reservation and were closed for lunch and rushed etc.
A relative and I turned up in Hakone for a day trip the day after a typhoon. As a result, when we got to Miyanoshita around midday and walked around, a lot of shops and cafes were closed and there weren't many people around.
Perhaps for that reason, when we accidentally found Kikka-so and wandered up to the entrance, the staff welcomed us in (after I asked in Japanese whether it was ok to have lunch there).
As I spoke Japanese, none of the staff used any English, so I can't comment on that. The prices were about what I would expect from a fancy traditional style places with a lot of history in a famous holiday town. My relative and I both ordered the Japanese meal.
As expected, the setting and the presentation of the food was beautiful, and everything tasted great. We had a lovely view of the gardens outside, and the interior of the room was beautiful.
I didn't notice any problems with the service. I thought it was prompt and attentive.
I enjoyed the experience very much, but if my relative hadn't been picking up the bill, it's not a place I ever would have chosen to go to.
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