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“Beautiful location, excellent modern ryokan”
4 of 5 bubbles Review of Setsugetsuka

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Setsugetsuka
Sydney, Australia
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Beautiful location, excellent modern ryokan”
4 of 5 bubbles Reviewed January 12, 2013

We chose this ryokan because it seemed to have that traditional edge but with all the modern facilities. We were not disappointed. It is definitely quite expensive to stay here, almost AUD500 a night, but we stayed 2 nights and did not regret it. The room had comfortable futons, excellent toilet and shower facilities and a traditional tub on the balcony. The hotel serves complimentary afternoon tea/coffee and snacks and apparently complimentary ramen after 10 pm. However, the amount of food served at dinner was such that we were never left hungry and were completely stuffed by the end of it. Now to the meals. This is probably what you're really paying for. You have two options for dinner, kaiseki (several courses of food) and shabu shabu (hot pot style with delicious meats). I personally preferred shabu shabu. For breakfast they serve several courses of traditional Japanese cuisine including sashimi and grilled fish. As a westerner, I didn't enjoy this experience that much, but my wife did. The private onsens were excellent if you are willing to withstand the cold weather during the waiting period! The location - Hakone, was stunning. We took the loop, which we highly recommend. It involves taking the train up the mountain, cable car, cruise and then bus back to Gora station. Stunning views of Mt Fuji and the general landscape. It's quite cold so we would recommend putting the layers on before you do this.

Given the price of this hotel, we would probably suggest people stay one night. Check in time is strictly 3 pm and check out is 11 am. So it might be an idea to check in your luggage before 3 pm and go on the loop, come back check in and enjoy the hotel/onsens for the rest of your stay. Easy to pack it all in to the one night.

The hotel is the nearest hotel to Gora station and is literally opposite the station. Gora station is where the train up the mountain is.

  • Stayed December 2012, traveled as a couple
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Helpful?
6 Thank Vijayarach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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540 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Westford, Massachusetts
Level Contributor
41 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed November 30, 2012

Hotel Setsugetsuka was great. We drove in from nearby Shizuoka. The rooms, onsen and garden are gorgeous. The shabu shabu dinner was excellent. There was plenty of food so by the end of the meal, I couldn't eat any more even though I wanted to. This was a wonderful place to stay.

  • Stayed November 2012, traveled with family
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Helpful?
Thank sandwaterpalmtrees
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
54 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed October 22, 2012

It is an ideal place, with wonderful private onsen and open air bath on the room.

The rooms are incredible, large and with attention paid to every detail.

The beds are very confortable and the place perfect for a day of rain.

There are two restaurants, one offering the typical Ryokan menu, which is quite average and not at the level of the price you are paying. On the other hand, the other one offers you Shabu shabu, tempura and sashimi and the quality is excellent. If you want enjoy your dinner, choose this second menu.

In the overall, our stay at this hotel was amazing and we really enjoyed it. (I didn´t qualify it as excellent because the first night dinner wasn´t good enough for the price. Other than that I can´t complain!).

  • Stayed October 2012, traveled as a couple
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    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank Casecas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
54 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 bubbles Reviewed September 11, 2012 via mobile

We had no difficulty finding the place as it was almost right outside Gora station. This is a great plus point as we were tired out from the long journey and multiple transfers from Tokyo Hibiya to Gora.

The staff in Setsugetsuka are generally very helpful despite not being as fluent in English (this aim-to-please Japanese service level is generally what we experience from front line service staff throughout Japan and we love it so).

We chose the shabu shabu, tempura, sushi omakase styled dinner. The restaurant serves beef which we can't eat for religious reasons. They were kind enough to replace with fish but we felt it would have tasted better with pork instead. The tempura veggie mix that was served was an absolute disappointment. It tasted like expired chips - a far contrast from the typical fluffy and crispy tempura one normally would get in Japan.

The Japanese breakfast with the grilled fish was yummy! Initially we were a bit skeptical about eating e.g. porridge and miso soup for breakfast but hey, it beats the usual American breakfast fare most hotels would typically serve across all continents.

The rooms were large and well designed. Hubby was disgusted to find leftover tea bags in the teapot. We didn't think the DIY tea ceremony would have included cleaning out your own teapot! That aside, there was a thoughtfully placed thermosflask in the room, as well as a pair of prawn crackers and red bean cakes. There was also a lemon placed near the wooden bath tub which our room had. We didn't know what it was to be used for. Hubby did the only thing he could think of - squeeze it into the bath water. (I will be quite tickled if someone tells me that was not to be used this way!)

We got a complimentary rockbath session and paid JPY500 to upgrade to a private room. This is highly recommended! We also tried the private couple's onsen but were not impressed with having to fend off bugs around the area (and even in the onsen itself! Darn mosquitoes!)

Finally, the most important and relevant question of "Will we stay again?" - Our answer would be No, because we didn't feel we got the value for the JPY44,000 that we paid. However, we would still recommend this place to folks who are unfamiliar with Hakone as it is really easy to reach and is a pretty decent inn after all.

  • Stayed September 2012
    • Value
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Helpful?
1 Thank Rokugatsu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Level Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 bubbles Reviewed May 25, 2012

Extremely good location, just right outside the Gora station. For girls you can choose the yukata you like at the reception area. Me and my husband booked a room with ensuite wooden bath at the balcony. Unfortunately the weather was not very stable, a storm was coming and it was really cold. However still a lot of fun when the bamboo curtain was being blown and flew above your heads.

Onsen is extremely nice. We managed to tried 1 public (indoor) bath and 2 outdoor private bath within 2 days of stay. It was such a wonder to sink in the hotel water (naked!!) while enjoying the view of the mountains.

Room is cool. Food is just gorgeous. Ryokan is probably like resort, once you enter you just won't do anything except eating and bathing... We had a wonderful two-days-of-doing-nothing experience. When we checked out, we felt our blood running energetically through our bodies (from the onsen) :)

  • Stayed March 2012, traveled as a couple
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Helpful?
3 Thank Mari N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed May 25, 2012

We stayed at Setsugetsuka and generally enjoyed our stay. We had a private hot tub in our room but I would suggest the couples hot tubs instead. There were I believe, 4 individual "shared" hot tubs for mixed sex (men generally shared the public baths with other men and vice versa) that were pretty cool. Each individual hot tub had a different theme to explore.
There was one peculiar instance when I stayed at the hotel. As I was relaxing in one of the public baths, someone took my yukata from the locker with my key in it. Luckily my friend was able to get me another yukata. The staff was great as they quickly switched my room, since the key was lost, and ensured that we felt safe.
The hotel was well situated right at the foot of Hakone. One thing of note, when we booked this hotel, we assumed it was a small ryokan; however, it is actually a very large hotel. It was crowded but we were able to get into the baths whenever we wanted so it was not a problem.

  • Stayed November 2011, traveled as a couple
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Helpful?
Thank illshame
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prague, Czech Republic
Level Contributor
138 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
4 of 5 bubbles Reviewed May 14, 2012

This Japanese style hotel is several steps from the train station in Gora and the cable train up to the Hakone Mountain /from where you can see the Mt. Fuji if you are lucky/.
After check in you pick a yukata to wear during the whole stay - you can also bring your own. The room we had was very spacious with great bath and a private bath on terrace /not with mineral water though/.
The public bath - onsen - was spacious and had beautiful pools in a typical Japanese garden. Although it was a weekend and the hotel was full, the onsen was never crowded.
The dinner was plentiful, beautifully arranged and many things tasted very well - some less and many tastes were rather unusual. The waiters were very attentive - just like all the staff at the ryokan. The drinks had to be ordered separately which was rather surprising providing the high price we had to pay.
The stay was a great experience and if you are going to Japan for a holiday, do try a ryokan/onsen, you will not regret it.

Room Tip: Our room was in the "moon" section - it was quiet, far from the parking lot
See more room tips
  • Stayed May 2012, traveled with friends
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Helpful?
Thank Boris2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Setsugetsuka

Property: Setsugetsuka
Address: 1300 Goura, Ashigarashimo-gun, Hakone-machi 250-0408, Kanagawa Prefecture
Location: Japan > Kanto > Kanagawa Prefecture > Ashigarashimo-gun > Hakone-machi > Gora Onsen
Amenities:
Free Parking Restaurant
Hotel Style:
#13 Luxury Hotel in Hakone-machi
#14 Top resorts Hotel in Hakone-machi
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Setsugetsuka 4*
Number of rooms: 158
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Also Known As:
Setsugetsuka Hotel Hakone-Machi

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