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11 - 16 of 207 reviews
Reviewed June 2, 2018

Oh this hotel was out of this world. We were in the country so there was nothing around, not shops or anything. It had a golf range and the views from our room were outstanding. It was very quiet and serene. The food in the restaurant was very good. Again mixture of Japanese and European. The room was beautiful. It was on two levels which was ok for us but if you have mobility problems not for you. The towel in the bathroom where lovely soft and fluffy. Bed was very comfortable and we slept very well.

Date of stay: May 2018
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank stringey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
箱根仙石原プリンスホテル, お客様担当マネージャー at Hakone Sengokuhara Prince Hotel, responded to this reviewResponded June 8, 2018

Dear stringey,

Thank you for choosing Hakone Sengokuhara Prince Hotel, and taking the time to write about your experience staying with us. We are so pleased to hear that you have enjoyed your stay and thank you for the compliments about our location, room, and food in restaurant. As you have experienced, our hotel is located in very quiet area away from hustle and bustle and able to enjoy the view of golf course and mountains from the room.
Your warm message is very much appreciated, and we will continue to work hard to ensure that our products and services meet the high standards expected of our brand. We truly appreciate being given the opportunity to be of service, and look forward to welcoming you back again in the near future.

Sincerely yours,

Director of Customer Service Improvement
Hakone Sengokuhara Prince Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 25, 2018

Not a hotel for the general tourist, we stayed one night as a tour group, we were not impressed with our room although the view over the golf course was nice, TV was pure Japanese no english channels, strange room design with steps half way through the room so careful if you use the bathroom in the middle of the night could break your leg, we were warned by our tour guide that the restaurant was only open for a certain time then the bar was for a short time after, so we brought our own food and drink to the hotel and went to bed early cold, breakfast was ok with lots of choice western and Asian, i would not recommend this hotel for the general tourist only golfers.

Room tip: Pick a straw
Date of stay: April 2018
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank Stephen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
箱根仙石原プリンスホテル, Director of Customer Service Improvement at Hakone Sengokuhara Prince Hotel, responded to this reviewResponded May 27, 2018

Dear Stephen A,

Firstly, we thank you very much for staying at Hakone Sengokuhara Prince Hotel and appreciate your valuable and detailed impressions. We are truly sorry we did not sufficiently measure up to your expectations.
Your evaluation is very important to us and we will carefully review each of the points mentioned in order to improve our services wherever possible as well as use them for future reference.
Once more, our deepest apologies for failing to meet your expectations. It is our greatest hope to once more be given the opportunity to welcome you back to our Hotel in the near future.

Sincerely yours,

Director of Customer Service Improvement
Hakone Sengokuhara Prince Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 7, 2018 via mobile

We love it.
It is private, quiet, you’re with nature, full of green around you.
Sengokuhara Hakone Prince Hotel is a 5 star resort category with golf course, tennis court and of course natural “Onsen” Hotspring.

Distance:
It is a drive away from everything and anything.
So the hotel offers a shuttle bus to get to places on schedule.
The nearest convenient store is around 3 minutes drive/shuttle bus.
The resort have shuttle bus service anytime, just inform the reception to drive
you there and pick you up.

There is a commuters bus that takes you to various places. The downtown and train station Hakone-Yumoto is 28 minutes by bus and it cost JPY880/way.

To Odawara Train station takes 1 hour drive and the resort offers complimentary shuttle twice a day.

Restaurants:
There is one restaurant in this resort.
Breakfast is good selection of continental meal and Japanese meal. Quantity of food is good.
The view is excellent, full of greens, wide and huge window.
The closest restaurant outside the hotel is near Lawson Convenient store so you need to ask the hotel to take you there then walk by the restaurant which is around 300 meters or more.

Facilities:
There’s golf course and tennis court which is great.
Onsen or Hotspring is available almost the whole day with 2 breaks for cleaning purpose in the morning after 10am and after midnight.

This is place is good for people who are seeking peace and quiet. Who doesn’t mind staying in house and not surrounded by shopping or busy environment.

Date of stay: May 2018
Trip type: Traveled with family
Thank marymeilingm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
箱根仙石原プリンスホテル, Director of Customer Service Improvement at Hakone Sengokuhara Prince Hotel, responded to this reviewResponded May 11, 2018

Dear Mei Ling M,

Thank you for staying at Hakone Sengokuhara Prince Hotel and taking your time to write your valuable and detailed feedback for us. It is a great pleasure to read your gracious comments about facilities, restaurants and our services, it will certainly be a great motivation for us. As you have experienced, we have one breakfast restaurant and two dinner restaurants, the dinner restaurants are Japanese and Western buffet and French and Japanese course restaurant. We hope you will have dinner at our restaurant next time.
Your comments are very much appreciated and we will continue to work hard to ensure that our products and services meet the high standards expected of our brand.
We truly appreciate being given the opportunity to be of service, and look forward to welcoming you back.

Sincerely yours,

Director of Customer Service Improvement
Hakone Sengokuhara Prince Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 3, 2018

ordered a double bed but got a tween bed ???

walls are very thin, possibly made of plastic, so you hear each word clearly from your neighboring rooms. Inside room there is a step, so be careful not to fall....
toilet very small and tight.
TV only in Japanese !!! ???
Good dinner. nice view to a gulf courtyard.

Room tip: request the gulf side
Date of stay: April 2018
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
Thank Eitan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
箱根仙石原プリンスホテル, お客様担当マネージャー at Hakone Sengokuhara Prince Hotel, responded to this reviewResponded May 4, 2018

Dear Eitan B,

Thank you for choosing Hakone Sengokuhara Prince Hoteland appreciate your valuable and detailed impressions.
We are truly sorry we did not sufficiently measure up to your expectations and offer our sincere apologies.
Your evaluation is very important to us and we will carefully review each of the points mentioned in order to
improve our services wherever possible as well as use them for future reference.
Once more, our deepest apologies for failing to meet your expectations.
It is our greatest hope to once more be given the opportunity to welcome you back to our Hotel in the near future.

Sincerely yours,

Director of Customer Service Improvement
Hakone Sengokuhara Prince Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 29, 2018 via mobile

This Prince hotel in Hakone is like no other Prince hotel I've ever stayed in. From the moment you enter the property and see the entrance to the hotel, you know you are in for a unique and refreshing experience. The rooms were immaculate and the service was what you would expect. Truly a get away.

Date of stay: April 2018
Trip type: Traveled with family
Thank Paul O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
箱根仙石原プリンスホテル, Director of Customer Service Improvement at Hakone Sengokuhara Prince Hotel, responded to this reviewResponded May 2, 2018

Dear Paul O,

Thank you very much for taking the time to review your stay with us. We are very pleased to hear that you enjoyed your stay at Hakone Sengokuhara Prince Hotel and giving us a wonderful comment.
As you have experienced, our hotel was built after the model of Spanish castle. We hope you could enjoy the atmosphere.
Your comments are very much appreciated and we will continue to work hard to ensure that our products and services meet the high standards expected of our brand.
We hope to serve you again whenever your travel brings you back to our hotel in the near future.

Sincerely yours,

Director of Customer Service Improvement
Hakone Sengokuhara Prince Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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