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All reviews japanese style room kaiseki dinner shuttle bus highly recommend hotel small bus outdoor onsen buffet restaurant tatami mats nice hotel yen per person hotel guests japanese experience hot springs hakone station private open air bath booked this hotel hotel onsen
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6 - 11 of 373 reviews
Reviewed April 10, 2019 via mobile

We are from the uk and thought we would give a traditional hotel a go. We loved it!

We stayed on the floor beds which aren’t as comfy as a proper bed but such a great experience!

Loved the customer care of the hotel too.

However the food is basic and the furnishings are a little tired which meant we could only 4 star

Date of stay: April 2019
Trip type: Traveled with family
Thank Chrismorrowfrost
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Discover780250, マネージャー at Hotel Okada, responded to this reviewResponded April 11, 2019

Dear Chrismorrowfrost

Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us.
Your helpful comments are much appreciated,and your feedback will help us to continually improve the standard of facilities and services offered to all our guests.

Looking forward to see you again in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 5, 2019 via mobile

Do not recommend you book this hotel, false advertising of their room versus actual
Unprofessional staff and food not as good as they look in website
Stayed in different other hotel in hakone but by far the worst

Date of stay: February 2019
Trip type: Traveled with family
1  Thank Heidi T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Discover780250, マネージャー at Hotel Okada, responded to this reviewResponded February 8, 2019

Dear Heidi

Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us.
We are sincerely concerned and apologize that we fell short on your expectations in some part.

Your helpful comments are much appreciated,and your feedback will help us to continually improve the standard of facilities and services offered to all our guests.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 27, 2019

Easy way to see the Hakone area . The planning and booking was super easy using the Japanican website and Sunrise Tours delivered on what they promised. We stayed at the Hotel Okada with meals included. The Kaiseki dinner was serve in our room, we picked the time for it to be served. It was very delicious and fun to experience a Kaiseki meal. We used the spring baths at the hotel and found them clean and relaxing. I would recommend buying the Hakone transportation package when you get into Odawara station. It is an affordable way of using all the modes of transportation, from the train, cable car, gondola and pirate ship. Fortunately Mt. Fuji was out and gorgeous.

Date of stay: January 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Thank Terry G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Discover780250, マネージャー at Hotel Okada, responded to this reviewResponded January 28, 2019

Dear Terry G

Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us.
Your helpful comments are much appreciated,and your feedback will help us to continually improve the standard of facilities and services offered to all our guests.

Looking forward to see you again in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 27, 2019 via mobile

We had one night here as a break from Tokyo and to see Fuji and the volcanic areas.
The hotel was lovely. We had a family room with a Japanese bath, and had the kaiseki dinner, all of which were excellent.
But the main reason to come here are the baths. We tried both the separate spa available to guests (a short walk next door) and the in-house baths. Men and women bath separately.
The separate spa was probably the best - various pools of different temperatures, all outdoors and built with the natural stone. It was just magical to go at night and sit in the spa and watch the night sky.
The in-house baths were also good. There are both indoor and outdoor options.
The hotel provides robes and most guests just wear them around everywhere, not just to the baths.
We loved our visit, highly recommended.

Date of stay: January 2019
Trip type: Traveled with family
1  Thank kyliee440
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Discover780250, マネージャー at Hotel Okada, responded to this reviewResponded January 28, 2019

Dear Kylie E

Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us.
Your helpful comments are much appreciated,and your feedback will help us to continually improve the standard of facilities and services offered to all our guests.

Looking forward to see you again in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 6, 2018 via mobile

A very clean and spacious room with beautiful view. Food of KAISEKI dinner is with good quality and a large variety. Breafast food quality is quite good too. Staff here are very polite and helpful. Lots of choices of hot springs. Had a very refreshing night here.

Date of stay: November 2018
Trip type: Traveled as a couple
Thank Relax46428015630
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Discover780250, マネージャー at Hotel Okada, responded to this reviewResponded November 7, 2018

Dear Relax46428015630

Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us.
Your helpful comments are much appreciated,and your feedback will help us to continually improve the standard of facilities and services offered to all our guests.

Looking forward to see you again in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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