This is the first time we are staying in a ryokan. Many new experiences to look forward to like kaiseki dinner, onsen, sleeping on the floor. Paid 56000 Yen for a package from Odakyu that includes RomanceCar tickets and Hakone freepasses.
Access -- Take comfortable RomanceCar train from Shinjuku station. Ride from Tokyo about 1.5 - 2 hours. Once reached Hakone Yumoto station, you can either deposit your luggage at the station or have it delivered to the hotel for a fee. From the station, take a shuttle from opposite the station. Pay 100 yen per adult for a short 5 minutes ride. I think this one is better than to take the publick Hakone bus which is free with the Hakone free pass.
Room -- Was a bit disappointed because it looked old and color a bit faded. Furniture is also a bit old looking. TV is small and no English channels. Sleeping on futon was an experience. Was expecting to feel aches in the morning but didn't. Perhaps slept very well after the onsen treat hte night before. Toilet is small but useable. Room isn't very big but enough for 4 persons to walk around.
Meals -- Breakfast is buffet style in restaurant. Nothing to shout about. Typical fare. Dinner is Kaiseki style served in room. The lady server is very helpful and explain things in her limited English. Many dishes served. Was looking forward to the fresh sashimi but ended up rather disappointed. Fish was big chunk and very tough to chew. Felt too raw even with the wasabi and soy sauce. Other dishses depend on your taste. I finished only about half the dishes I think.
Onsen -- This is first time dipping naked in public pool. Embarrassing at first but the enjoyment of the warm water more than made up for it. Great to relax. There is a foot bath one to start with. Inside hotel, there is a big indoor bath. Nothing special there. Take a short 3-5 minute stroll to the hot bath themepark next door. More enjoyable there to try the different styles outdoor. Cold but very enjoyable and relaxing. A good night sleep will surely follow.
Overall, a good place to try Ryokan for first timers. But don't expect too much especially the room and food.