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yekoms e
Tokyo, Japan

Nice solitude and good service

3.0 of 5 bubblesReviewed Dec 11, 2012
To get straight to the point, the view, service and rooms were very nice. We took the bus from Hakone-Yumoto station (bus stop #1) to ubako bus stop, about a 45 minute ride, and then about a 3-minute walk to the hotel. Upon arrival, we were greeted by a very helpful doorman, free welcome drinks, and a quick check-in to our room. We reserved a Japanese style room with a view of Mount Fuji and enough space for about 4 layed-out futons. As some reviewers have mentioned here, the rooms aren't new in comparison to luxury hotels in major city centers, however, ours was very clean and well maintained. We personally enjoyed it as part of our experience at this traditional Japanese-style hotel. One thing I may add is the food here doesn't match up to quality standards of other hot springs resorts like such. We opted for the Japanese style 12-course meal. Unfortunately, the dishes seemed precooked or prepared before our arrival. What should have been fresh, hot dishes were cold or at room temperature. I think the waitress might have been aware of this, as she seemed rushed to take our dishes away the instant we finished them to just as quickly serve the next one. The abalone included in our course was fishy and the duck meat in the hot pot had a slight gamey smell to it. The presentation of the dishes were pleasing, though. Everything was colorfully displayed and looked very appetizing. Unfortunately, it snowed the December day we stayed so there was no Mt. Fuji view to be had. The snow, however, was nice to watch from the warmth of the hot spring baths. There were two small sized baths for each side women's and men's. One indoor and one outdoor. They might feel a bit crowded at peak times as many of the hotel guests are sharing these same baths. Otherwise, very nice. The water was set at a comfortable temperature to relax in for a while- not scalding hot, but not too low. Wifi is only available in the lobby near the check-in counter, but if you have a smartphone it may also be used to access the internet from anywhere in the hotel. Let me add, the breakfast buffet was very good and included many of the usual luxury hotel Eastern and Western favorites. Dinner was at the Hananowa restaurant and breakfast was at the Ramages, also both very nice (pictured on the hotel's website). Overall, this hotel was decent, and has a lot of potential. However, I would stay again only if we received a better deal than we did on the room price or plan. Oh, and also if the darn snow didn't block the view of Mt. Fuji!
Date of stay: December 2012
Room Tip: Room #s 2301-2311 have a view from Mt. Fuji, are Japanese tatami-mat style, much nicer, and...
Trip type: Traveled as a couple
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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Reviewed September 20, 2012

A Japanese friend of ours recommended this hotel to us during our trip to Japan last December. As we were finalizing our itinerary then, we tried to persuade him if we could skip the Hakone leg since we only had a few days to spare for this trip and we would then be adding this to our Tokyo and Kyoto leg. He wouldn't hear any of it so we included this in our final itinerary because of his persistence.

Thank God, we listened to him. HAKONE should be in one's must-visit place in our lifetime and Hotel Green Plaza definitely did not disappoint! The hotel itself is not new but the rooms are very clean and well-maintained. Our japanese-friend told us that this used to be exclusively catering to their members only until they decided to offer the hotel's services to the public.

Hotel Green Plaza is on top of a mountain and you can bask at the grandeur of Mt. Fuji from their viewing deck just outside their restaurant. If you're lucky, you will have Mt Fuji to your heart's content even as you're enjoying the 'onsen' with free-flowing sake on the women's onset! 😊 Mt Fuji is said to be very kind and gracious during winter and that's when me and my husband were there! 😍

The hotel rate is a bit expensive but it's definitely worth every penny you spend! The rate comes with breakfast and dinner. The buffet breakfast was excellent. For dinner, we have to choose between French or Japanese food. Obviously, We opted for Japanese food and thank God we did! You have to inform them of your choice upon check-in including the time you would want to have these. Thank God, we opted for a Japanese-themed dinner during our 3-night stay there. They prepared a 'kaiseki' meal for us and it was one experience we will never forget. A kaiseki meal is a bit like a Michelin-starred meal: both will likely feature labor-intensive preparations, use the choicest ingredients depending on the season and would be a bit-pricey but the experience was truly priceless!

The hotel's location is very near the rope way so it was very convenient for us to check-out Hakone's beautiful sights. During winter, the rope way closes by 5pm so we planned our daily activities with this in mind. We were back in our hotel by 4pm just in time to enjoy the onsen and to to enjoy our dinner all dressed-up in kimonos which they provide. 😊

We definitely recommend Hotel Green Plaza and Hakone in general! Can't wait to visit it again!!!

Date of stay: December 2011
  • Trip type: Traveled as a couple
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4  Thank LILODEAR
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 14, 2012

Saw Mt Fuji after breakfast, just walk out to the terrace outside the restaurant and there it was it all its spendour. Pros - Great place to stay in very convenient and near the ropeway stop with indoor and outdoor onsens.

Date of stay: January 2012
  • Trip type: Traveled solo
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6  Thank James L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 1, 2012

Saw Mt Fuji after breakfast, just walk out to the terrace outside the restaurant and there it was it all its spendour. Pros - Great place to stay in very convenient and near the ropeway stop with indoor and outdoor onsens. Cons - Rooms are old and kind of faded and the bathrooms are small typical of Japanese hotels. By the way the onsen is closed from 10am to 5pm ie middle of the day no onsen when I was there. Wanted a last soak before leaving in mid morning and was told it was closed. To be fair I think the front desk told me when I was checking in but couldn't quite manage to remember all the timings for dinner, breakfast and onsen.
Getting to the hotel - the ropeway stops running at around 5pm, I missed that and had to take a bus there just outside Souzan ropeway/train station. Stood in the rain for 20mins waiting for the bus and was panicking in case in doesn't come. The last bus is also quite early around 7 plus if I recall correctly. So be careful about the timing if you are taking public transport.
Also you kind of have to eat dinner at the hotel, there is nothing around it within walking distance, no shops. restaurants etc.

Date of stay: June 2012
Trip type: Traveled solo
2  Thank sleng2009
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 16, 2012

Green Plaza has beautiful lake view and nice spa. Buffet is very nice, the seafood is good. the Spa is a bit old and room conditions is also old.

Date of stay: June 2012
  • Trip type: Traveled with family
    • Value
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    • Sleep Quality
    • Rooms
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    • Service
Thank Carlyle M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 28, 2012

Spent the day here with a Japanese business partner. Very traditional Japanese, including hot bath and traditional Japanese dinner. Rooms are small, especially the bathroom. Rooms are clean. Rates are somewhat expensive.

Date of stay: March 2012
Thank Bigsteelerfan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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