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James L
Singapore, Singapore

very good service

5.0 of 5 bubblesReviewed Jul 14, 2012
Saw Mt Fuji after breakfast, just walk out to the terrace outside the restaurant and there it was it all its spendour. Pros - Great place to stay in very convenient and near the ropeway stop with indoor and outdoor onsens.
Date of stay: January 2012
Trip type: Traveled solo
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviewed July 1, 2012

Saw Mt Fuji after breakfast, just walk out to the terrace outside the restaurant and there it was it all its spendour. Pros - Great place to stay in very convenient and near the ropeway stop with indoor and outdoor onsens. Cons - Rooms are old and kind of faded and the bathrooms are small typical of Japanese hotels. By the way the onsen is closed from 10am to 5pm ie middle of the day no onsen when I was there. Wanted a last soak before leaving in mid morning and was told it was closed. To be fair I think the front desk told me when I was checking in but couldn't quite manage to remember all the timings for dinner, breakfast and onsen.
Getting to the hotel - the ropeway stops running at around 5pm, I missed that and had to take a bus there just outside Souzan ropeway/train station. Stood in the rain for 20mins waiting for the bus and was panicking in case in doesn't come. The last bus is also quite early around 7 plus if I recall correctly. So be careful about the timing if you are taking public transport.
Also you kind of have to eat dinner at the hotel, there is nothing around it within walking distance, no shops. restaurants etc.

Date of stay: June 2012
Trip type: Traveled solo
2  Thank sleng2009
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 16, 2012

Green Plaza has beautiful lake view and nice spa. Buffet is very nice, the seafood is good. the Spa is a bit old and room conditions is also old.

Date of stay: June 2012
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Carlyle M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 28, 2012

Spent the day here with a Japanese business partner. Very traditional Japanese, including hot bath and traditional Japanese dinner. Rooms are small, especially the bathroom. Rooms are clean. Rates are somewhat expensive.

Date of stay: March 2012
Thank Bigsteelerfan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 27, 2012

We did not actually stay the night at the hotel- we took a daytrip from Tokyo to Hakone, and wanted to visit an onsen. I researched hotels beforehand and this is one of the few that allowed non-guests to use their onsen (for a charge, and you have to arrive before 3 PM according to their website). We bought the Hakone free pass (highly recommended!) and this hotel was right on the Obaku ropeway stop (the only hotel around there from what I could see, very easy to find). We paid our fee (ended up around $15/person) and my husband and I went into the segregated baths. When you first step in, there is a large room with showers, towels, lockers, massage chairs, and beauty/hair products to use. After undressing (yes, completely), you can step into the inside bath or the outside bath, which is what I recommend. From the outside bath, there is an unbelievable view of Mt. Fuji. In the women's bath, they bring complementary sake starting at 3 PM (my husband said this didn't happen in the men's side). We both really enjoyed it and it was a great respite in a hectic 10-day trip to Japan. The hotel was easy to find, the price for use of the onsen was very reasonable, and I will definitely come visit this onsen in the future.

Date of stay: March 2012
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
4  Thank Lunacy4
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 25, 2012

Was at Hotel Green for 2 days. i can only say that for the price, i deserved better facilities, service, food, room quality..etc

no one cared about us traveling almost 1 hr and then wondering for another 15 mins around the bus stop area looking for directions to the hotel.. when we finally reached the lobby, we were expecting someone to welcome us after such a long journey... but.... the reception was empty. When finally a staff came out, he didnt look at all welcoming, or even offered a smle.. instead we were told to wait for another 3 hrs before we can check-in..

room (we choose traditional style) was dirty, old... wallpaper was peeling off...

dinner (cost us 5900yen each) was bad. after dinner there is no where else we can go to except bac to our room..

verdict? we will never go back again..

Room tip: do choose hotel green. there are other hotels at hakone area that are better and cheaer
Date of stay: January 2012
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank shootingsamgoh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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