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“Great Memories”
Review of Hakone Suishoen

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Hakone Suishoen
Reviewed February 7, 2012

My wife and I got engaged here so I could be somewhat biased but I think it's a great place to stay. It's not a traditional ryokan but I like the modern rooms and the fact that you eat in a separate building. The issue I have with traditional ryokans is where to sleep in the afternoon before the futons come out (I generally feel like a sleep after an onsen) and standing around feeling awkward while the staff set-up the meal in your room. At Hakone Suishoen you don't have to worry about either of these issues.

The staff knew I was planning to propose and went out of their way to make it special. We had one of the maisonette rooms and paid a bit extra to have them pick us up by car from Tokyo. Very attentive service throughout, flowers for my wife and even gave us the label from the wine we had at dinner to take home.

The food is great. Very good quality teppanyaki and interesting breakfast. Unlimited drinks and espresso machine in the room were nice touches.

If you are looking for a very traditional ryokan I would try Gora Kadan but for me this is a nice mixture of the best elements of a ryokan with the conveniences of a hotel. Easy booking system and bi-lingual staff if you are traveling without someone who speaks Japanese.

  • Stayed: March 2011
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1  Thank Currypow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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9 - 15 of 105 reviews

Reviewed June 20, 2010

I have been to Hakone many times in the past. This is one of the best Ryokan to stay in Hakone area. Service was impeccable. We called ahead and they had a car waiting for us at train station just to take our luggage so we can go take the cable car to see mt. fuji. By the time we were done site seeing, the car were waiting for us to take us back to hotel. The room was spotless. I also liked the Yukata and heavy coat they provided.

The teppanaki dinner was excellent. Everything was fresh and tasty. Especially the live abalone. The optional Wagu beef steak was excellent too. But nothing compare to the japanese style breakfast. Especially the special breakfast drink and home made tofu. Loved it.

The environment was excellent too. Behind the hotel is a forest. Air is so fresh in the morning. Each room has outside hot spring. Me and my partner was in heaven.

Best part of the stay was the service. The host speak excellent english and treat us with genuine care. This is the best part of the hotel.

The only reason that i deducted one star on value is due to the spa. The shower in the spa is too small and looked a little dated. The therapist could be more friendlier.

Excellent place. Highly recommended other than the spa.

  • Stayed: November 2009, traveled as a couple
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2  Thank krispykreme2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 10, 2009

This mountain resort consists of 23 rooms located in 4 different buildings. With such lay-out, this Japanese style ‘onsen’ (hot-spring) hotel will offer ‘quite and comfortably isolated’ feelings to all its visitors.

We recommend that you should request your favorite room when making reservation as the atmospheres of and views from each room are very different. You are able to “pre-study” the rooms by studying the web-site or brochure.

 We stayed in ‘Uruwashi’ room, described as a ‘Grand Suite Maisonette’ in the brochure, which has a separate bedroom upstairs. Although it is good to sleep in a quiet bedroom, you would better note that you should be ready to walk up and down stairs every time you want some rest.

For all-day TV watchers, every room has a wide-screen TV set (but with poor repertoire of rental DVDs) and, in addition, you will be pleased to find a water-proof TV set at side of terrace bath (if you still like to watch TV under such atmosphere). We are slightly disappointed with this terrace bath only because it offers no Japanese ‘onsen’ feeling by having western style bath tab. However, we have to comment that quality of hot spring is excellent.

As for the room amenity service, there is a ‘Nespresso’ coffee machine available in every rooms and our appreciation can be extended to a plenty of free drinks in refrigerator. It is of a good service as drinks offered in the most of Japanese hotels are unreasonably expensive. Shampoos and soaps, which are all Greek ‘Korres’ brand, offer relaxing fragrance, and ‘yukata’ offered for every visitors are beautiful.

Last but not least, staffs, who seem to be very young, are kind and helpful and made our stay very comfortable. This time, we only had Japanese breakfast in Momiji room, which is in a historic building, its taste and quality made us think to visit this hotel again to enjoy the hospitality, ‘onsen’ and foods.

  • Stayed: March 2009, traveled as a couple
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5  Thank chocolate_Library
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Reviewed June 21, 2017
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  • Stayed: May 2017, traveled with family
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3  Thank コロボックル666
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hakone_suishoen, 支配人 at Hakone Suishoen, responded to this reviewResponded 4 weeks ago
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Reviewed April 30, 2017 via mobile
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Stayed: November 2016, traveled as a couple
Thank Emma L
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hakone_suishoen, マネージャー at Hakone Suishoen, responded to this reviewResponded June 9, 2017
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Reviewed February 27, 2017 via mobile
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Stayed: February 2017, traveled as a couple
1  Thank itsukot2016
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hakone_suishoen, 支配人 at Hakone Suishoen, responded to this reviewResponded March 25, 2017
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Reviewed January 23, 2017
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  • Stayed: December 2016, traveled as a couple
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Thank So2861
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hakone_suishoen, 支配人 at Hakone Suishoen, responded to this reviewResponded January 27, 2017
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Additional Information about Hakone Suishoen

Address: 519-9 Kowakudani, Hakone-machi, Ashigarashimo-gun 250-0406, Kanagawa Prefecture
Phone Number:
Location: Japan > Kanto > Kanagawa Prefecture > Ashigarashimo-gun > Hakone-machi > Kowakidani Onsen
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites
Hotel Style:
Ranked #49 of 244 Hotels / Ryokan in Hakone-machi
Price Range: $502 - $1,466 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hakone Suishoen 4*
Number of rooms: 23
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