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AKLVancouver_Canada_
Richmond, Canada
Onsen Lover's top choice
4.0 of 5 bubblesReviewed Dec 1, 2012
This is my first time to Hakone, totally love it. And I picked the perfect time to come as the fall season provides a beautiful scenery.

Yes mentioned by others, it is somewhat complicated to get to this hotel as it's located on the hill behind the sister property, Okada Hotel. And once you get off the train, you have to take the local shuttle bus on the street level (take escalator down). The local shuttle mini bus costs 100 yen and has 3 different routes. Take the Route A. Please have coins ready as they don't provide change back. Once you get on, tell the driver which hotel you are going so he will drop you off at the hotel. Take the main elevator to the 8th floor, follow the sign (by turning right, and taking the escalator up), exit the back door and you will see two buildings. One is the Hakonenomori, and the other one is the Onsen. I know it sounds complicated. But in reality, it's not too bad.

One major advantage of this hotel is that guests have access to an full service Onsen, which is open to non-hotel paying customers. Because of that, the size and facilities are much better than other in-house onsen. The onsen has separate areas for each gender, and each area has about 6 pools of various styles, as well as a sauna. On another level is their massage and rest area. They provide massage chairs for guests to use, free of charge. Another floor has a restaurant (for non-hotel guests I suppose). Even though the onsen is open for non-hotel guests, I didn't find it too crowded. And when I went late in the evening and early morning, there were times I had one of the pools all to myself at some point.

In terms of the hotel itself, it's pretty average. We booked a Japanese style room. We had to prepare our own beds. We don't mind it as this adds to the overall experience. Food wise, if you have not adapted to the Japanese cuisine, you may not enjoy the taste of the food. However, the presentation itself is top notch. For people who enjoy and have experienced this type of Kaiseki style meal, the quality can only be graded as average (the cooked seafood lacked any flavour).

We don't speak Japanese and the staff in general speaks very little English. They prepared some English documents to explain many things that guests need to know, including access to wifi in the lobby (no in-room internet) and instruction on making Japanese bed. However, anything more than that could be a challenge.

Overall, considering the price point, which I find very reasonable, I have no hesitation recommending this place to anyone.
Date of stay: November 2012
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Reviewed October 1, 2012 via mobile

We stayed at this hotel for 1 night. We booked the twin room, but were upgraded to the combined Western/Japanese room. It was very spacious, and the beds were comfortable. The onsen of the hotel accross the street, which you can enter for Fred, are gorgeous, especially at night. There are separate onsen for men and women.

Slight downside to this hotel is the location (see earlier reviews). Also we thought the food wasn't superb, and if you choose to have breakfast at the hotel, be prepared for a genuine Japanese breakfast.

Date of stay: September 2012
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1  Thank MissDiZz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 14, 2012

My husband and I loved staying at this pension. It was very clean, and had a beautiful and relaxing onsen spa which was spotless right next door. The pictures are exactly what you get. It was relaxing to soak in the beautifully rock landscaped pools outdoors amongst the lush mountains and scenery. I wish I was there now! The dinner was a delicious beef sukiyaki with lots of other little dishes. We didn't upgrade our meal and thought it was filling and tasty! We opted for the Japanese room with futon bedding and it was our first time sleeping the true Japanese way. It was comfortable and they provided written directions on how to lay the thick bedding with crisp flat sheet on top and also how to put the futon inside the cover. I thought the 9000 yen per person per night was a great deal for dinner, breakfast and spa access. Most other places I checked was a lot more. It was pretty easy to get to Hakonenomori Okada. Just take the A bus outside of the train station to "Hotel Okada". Bus personnel will direct you to the correct bus for "Hotel Okada". Follow the directions on the Hakonenomori Okada website going to the eighth floor and "UP" the escalator thru Hotel Okada to the exit. As you exit Hotel Okada, walk short distance to the right (about 40 feet) and make a left on first street and the pension entrance is immediately to the left. (You'll see the spa facility on your right). Shuttle bus fare from train station Yumoto to Hotel Okada is 100 yen. Shuttle bus doesn't take Hakone Free Pass.

Date of stay: September 2012
  • Trip type: Traveled as a couple
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4  Thank jelligirl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 2, 2012

We stayed at this hotel for 1 night. We stayed in Japanese stye room. Nothing special exept onsen.

Date of stay: March 2012
  • Trip type: Traveled as a couple
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1  Thank TheSmallTraveler
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 26, 2012

Hakone is famous for its hot springs and expensive hotels, and Hakonemori Okada is one that offers excellent value for money. We booked a japanese room thru the hotel website for 2 nights at Y19200 per night which include dinner and breakfast for 2 adults, which i think is good value for money.
This is a small hotel, rather old but well maintain and clean. Room is mid size, and comfortable with TV, fridge and a safe in room. You have to lay your own futon to sleep at night. Yukaza are provided which you wear to go the onsen or you can also wear it to dinner at breakfast, which almost every guest does.
Food is okay, quite good but not fantastic.Do not expect kaiseki meal and you be okay. its just a simple japanese set dinner with multiple small dishes and 1 hot dish. Breakfast is typically japanese which is not to everyone taste.

The best part of this hotel is the onsen. Hakonenomori Okada does not have an onsen in the hotel, but guests have free access to the onsen next door, Spa Yunosato, which is excellent, with 1 indoor onsen and 5 outdoor onsen. The outdoor section is very nice, especially at night, when its cold, you soak in the outdoor pool and gaze up to the stars in the sky........
Just wear the hotel yukaza and the staff there will recognize you as hotel guests and you can go in and out anytime you like. I think for public, they have to pay an entrance fee of Y1600. But its free to hotel guests.
You can also use the onsen at the next door Okada Hotel, which is part of the same group. Okada Hotel is a more expensive hotel. So for the price of 1 hotel, you get to use onsen in 2 hotels, and thats the advantage of staying here. Afterall, coming to Hakone is all about onsen and hot springs, thats the major attractions here.

The only downside to this is the access. You have to go thru Okada Hotel, up the lift to the 8F, go up an escalator and exit Okada hotel, and a 1 min uphill walk, you get to Hakonenomori Hotel.
Overall, an excellent value hotel with great onsen.

Room tip: There are western rooms if you dont like to sleep on futon, but western rooms are generally more expensive.
Date of stay: April 2012
  • Trip type: Traveled as a couple
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2  Thank whereisfatboy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed February 13, 2011

We stay in Japanese style room. It was beautiful and comfort. Breakfast and dinner was good and variety. Most impress us is their hot spring On-zen it's look natural and many space. Everything was great there.

Date of stay: May 2010
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3  Thank HimaFaded
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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