I stayed a night here as it was the splurge for my Japan trip. It was easy enough to find - once you get out of the right side of the tram/cable car at Koen-Kami (from Gora station), you go down the stairs, turn right at the road, walk up the hill till you see the red sign on the left, then do a left and walk up the hill. There's a parking lot in the middle of the road on the left and the ryokan is opposite. It is a bit of a walk if you've got luggage but you can make use of the luggage forwarding service at Hakone station. When I left the staff were nice and dropped me off at Gora station without me asking.
The lady that greeted me was very nice, as I had a few hours till check in, she let me leave my luggage and go off exploring, explaining she'd take it up to my room for me. Not to digress but it was a lovely stay. It's in a nice location, easy enough to get to all the sightseeing bits of Hakone, the food was amazing, the service was great and the onsens available were just the cherry on the icing. All the staff some an acceptable level of English. I don't speak Japanese (I know a little bit) and we were able to communicate without any problems. I was travelling alone but still got a double room with single beds, the lounge area was huge too. There is no internet here though and there aren't baths or showers in the room, you have to use the onsen. However, there's a public male and female one as well as a private one. There's also the use of an onsen down the road from the hotel so many options for the shy ones. Overall a wonderful place I'd recommend to all!
It looks like the breakfast meal hasn't changed since the photos already available were taken, I got I believe the same thing. It was still delicious though!