We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (223)
Filter reviews
223 results
Traveler rating
37
104
53
15
14
Traveler type
Time of year
LanguageAll languages
More languages
Traveler rating
37
104
53
15
14
Show reviews that mention
All reviews steep hill catch the cable car by western standards hot springs shuttle service open air bath the hotel staff japanese food mt fuji suitcases gora station balcony google onsen hakone autumn
Selected filters
Filter
Updating list...
1 - 6 of 223 reviews
Reviewed October 25, 2018

We booked the Merveille Hakone Gora for the full ryokan experience and we are very happy that we did.

The staff are friendly and hospitable, both at the check-in desk and in the restaurant. We chose to include both dinner and breakfast with our room and they didn't disappoint. We stayed for two nights and two different dinners/ breakfasts were offered for both nights.

Our room was huge- a bathroom, a tatami room (which could house two traditional beds), two single beds and a wooden bathtub on the balcony (with privacy screening). The bathtub was perfect for a soak after a long day of sightseeing.

There is a convenience store across the road to pick up any drinks and snacks, and the usual vending machines on each floor plus hot springs in the basement.

We felt that we got value for money, given that we travelled in Autumn, and the view to the mountains is beautiful, as the leaves are starting to change.

The location of the hotel is very convenient, being right at the end of the Hakone Tozan line and the beginning of the Hakone cable car. The hotel is at the top of a steep hill, if you are travelling with heavy baggage or a mobility impaired person, you can call the hotel pick up service (between 3.00pm and 6.00pm) OR catch the cable car to the first station (Koen-Shimo) and walk from there, as it is a level walk with a small uphill as you get to the hotel.

Room tip: Opt for the room with an open air bath
Date of stay: October 2018
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank mojito_jo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 14, 2018 via mobile

Upon arrival in Gora, we realized that this is a place created for tourists only and that we would not have a true Japanese experience. We also realized immediately (straight away when entering the hotel lobby) that this hotel was very run down and surely not worth the 150€/night we had booked. So we tried to shorten our stay to only 1 Night (instead of 3 that we had booked), but it was not possible, the cancellation fee was 100%. After pleeing and bedding, the hotel agreed that we would only need to pay 2 nights out of Goodwill. Then we saw the room. It was the most disgusting room we have ever seen when travelling. So run down! So old. And worst of all, it smelled so badly. Situated on the ground floor with a balcony facing the backyard, we would not even have been able to leave the window open at night. We complained about this terrible room and were granted an upgrade to a superior room (because we would be paying 2 Nights for 1 night stay). That room was very nice, with a private Bathtub on the Balcony. But all in all, 300€ for such a shabby hotel in a village where you don‘t get anything to eat after 7pm (we arrived around 7pm and could not find a place to eat, so we bought some instant noodle soups at the supermarket to have in the hotel room...). We find it is a really bad Price-quality rate and we would never ever return there!

Date of stay: October 2018
Trip type: Traveled as a couple
Thank elisabeths958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 14, 2018

Very friendly hotel two blocks from the cable car. You can easily walk to the Hakone Open Air Museum or take the cable car up to the ropeway and across the volcano to the lake. The breakfast is fully Japanese and healthy. Free ice pops at the elevator. Their ONSEN in the basement fed by the Hot Springs is amazingly refreshing. The hotel room was quiet and very spacious.

Room tip: We had twin beds that were very comfortable.
Date of stay: October 2018
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Wayne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 9, 2018 via mobile

Stayed 3 nights, the service, room and food were all fantastic. The place is officially 3 stars, but by western standards it would be at least a 4 - and on that note the majority of the staff speak decent English, with a few speaking fluently.

Overall a brilliant stay.

Date of stay: February 2018
Trip type: Traveled with friends
1  Thank Matthew C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 30, 2017 via mobile

Seems that was a grand hotel a long time ago but they didn’t upgrade it allot
The onsen is nice but they don’t have outside spots
If you are not Japanese don’t include the breakfast in your booking cause later there is no way that they give you back
For breakfast you have fish rice soup and that’s it
The hotel staff is really kind
There is a huuuuugeeeeeeeeeeeeee hill to arrive to the hotel so better call the hotel transport from the station cause with suitcases there is no way you are going to make it
Don’t miss the open air museum next to the hotel

Date of stay: October 2017
Trip type: Traveled with family
1  Thank meloinfante
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
View more reviews