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Hilton Tokyo Narita Airport Hotel
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Reviews (2,483)
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796
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All reviewsterrace restaurantnarita airportfree shuttlehealth clubjapanese restaurantthe busbreakfast buffetlong flightfitness centerother hotelsaeon malllobby arealast nightbit datedshort stayshuttle serviceone night stay
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1,158 - 1,163 of 2,483 reviews
Reviewed November 19, 2013

The Hilton was just what I needed for an overnight stay between international flights. The shuttle service was reliable and efficient, and the check-in/check-out processes friendly and efficient. The swimming pool was outstanding for lap swimming, and the 24-hour fitness center fully adequate. Although a bit dated, the room was clean, comfortable, and functional. I was surprised that internet and pool access both required an additional fee, but I probably would have chosen the hotel anyway, and would book there again.

  • Stayed: November 2013, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Frances S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clifford O, General Manager at Hilton Tokyo Narita Airport Hotel, responded to this reviewResponded December 25, 2013

Dear Francis
We appreciate the kind review.
FYI< since your stay we have done work in the gym and locker rooms, including new floors, new equipment and a general spruce up!
We look forward to meeting you when next you travel to Japan.
Regards
Clifford Olson, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 18, 2013

We stayed here the night before an early flight and all-in-all the hotel served its purpose, the staff were friendly and dinner was fine. The one issue we did have was that one of the cups in the room had lipstick marks, which makes you question the general cleanliness.

  • Stayed: November 2013, traveled as a couple
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1  Thank TaiFighter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clifford O, General Manager at Hilton Tokyo Narita Airport Hotel, responded to this reviewResponded December 25, 2013

Dear Tailfighter
Thank you for taking the time to review our hotel on Tripadvisor.
. Please accept our apologies for the dirty cup in your room, I have met with housekeeping and reviewed the issue to ensure it never happens again.
We look forward to meeting you when next you travel to Japan.
Regards
Clifford Olson, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 17, 2013

After a long flight this hotel was a welcome reprieve, close to airport.
Frequent shuttle service from NRT airport & brisk check in procedure.
Room was spacious with a pleasant view of airport & surrounding area.
Sound proofing works well in the room & comfortable bed to sleep.
Bathroom on the small size, though ok for overnight stay
The busy restaurant for breakfast was spacious & well adorned with a large selection of food.
Pleasant & polite attentive service from all the staff.
Return shuttle service was on time & very clean coach.

  • Stayed: October 2013, traveled as a couple
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Thank AussieScott70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 16, 2013

Nice hotel, close to airport, and great breakfast buffet. Good size room and very friendly staff.
Far from the city and attractions. Have shuttle bus to and from the airport.
Nice gym .Good for short stay.

  • Stayed: October 2013, traveled with family
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1  Thank davidh285
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 15, 2013

Pro:
They have a free shuttle bus service to/from: the Airport, Narita train station, and Aeon Mall
There are sauna, hot bath, gym, and a big indoor swimming pool at the basement

Con:
The room is kinda tiny, but maybe it's very common in Japan
They have a cable, but no Wi-Fi in the room (in the lobby, yes)

It could be a good place to stay if you need to be close to the airport for a night.
Narita is not close to Tokyo, and there is not much around.

  • Stayed: September 2013, traveled on business
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1  Thank Serge_G_NY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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