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Reviewed December 2, 2012

The hotel is a perfect stop around Narita airport. Hotel Shuttle bus to and from the airport was convenient. We stay one night on arrival before taking the train the next day. For one night, we preferred not to look around the hotel for food, so had dinner and breakfast at the the airport. It worked out fine.

Good size room, very quiet for a good night rest.

Date of stay: March 2012
  • Trip type: Traveled as a couple
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Thank CY29
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Greg M, General Manager at International Garden Hotel Narita, responded to this reviewResponded February 10, 2013

Dear LuHunt,
Thank you for staying with us and publishing your experience at the International Garden Hotel. If you're coming back to Japan hope to see you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 24, 2012

I have never stayed in a hotel where the housekeeping was so noisy...banging, slamming, moving furnture bumping walls and the chatter in the hallwall was terrible..this really needs to be addressed. I was to catch an early evening flight and need rest throught the afternoon, but that was just not achieveable. I have stayed here before and the same thing happened...Will now be looking elsewhere to stay.

Date of stay: November 2012
  • Trip type: Traveled on business
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Thank Jay M
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Greg M, General Manager at International Garden Hotel Narita, responded to this reviewResponded February 10, 2013

Dear Jay M,
Thank you for your response and my apologies for the noise disturbance you experienced during your stay. We will work with our housekeeping team to eliminate this problem. Again my apologies for the disturbance and this late response to your comments.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 12, 2012

This would be our 8th or 9th stay @ this comfortable, clean hotel in Narita. We love the spacious room (windows can be opened up to 4 inches) & the free shuttles provided to Aeon, Keisei Station & the airport. This is the 3rd time during our stays the hotel has changed management but this time most of the staff has been replaced except for Yuine. The new staff (@ the reception) is manned by younger people. They do their job but typical Japanese politeness & especially smile is totally missing! It's so different from other Japanese hotels. This was definitely not the case during our past stays at this hotel! We stayed 1 night enroute to Sapporo & another 2 nights on the way back from Sapporo.
We'll come back as long as they continue with the free shuttles to airport & the rest.

Date of stay: November 2012
  • Trip type: Traveled as a couple
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1  Thank twong800
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Greg M, General Manager at International Garden Hotel Narita, responded to this reviewResponded February 10, 2013

Dear Twong800,
Thank you for your comments regarding your stay at the International Garden Hotel. Appreciate you taking the time to publishb your experience and I'm sure others will find it useful. Hope to see you again soon.

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Reviewed September 23, 2012 via mobile

This hotel was fine for a layover. They have a restaurant that seems to stop serving food pretty early in the evening, but the helpful staff pointed me to a convenience store right in front.
The rooms were clean, quiet and comfortable. There is a mall (actually quite a big mall which you can get to easily).
Also a bus to the town.
All in all not bad at all for the price

Date of stay: September 2012
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1  Thank manuv526
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
DavidHarper, General Manager at International Garden Hotel Narita, responded to this reviewResponded October 30, 2012

Manu u

Greetings from the team at International Garden Hotel Narita

Thank you for your recent stay and for taking the time to write a review
It was pleasing to see that overall you enjoyed your stay and found our offering acceptable. As you pointed out we are a great option for a layover. Our rooms are big by local standards at 28 sq mtr and offer plenty of room to relax in. Shuttles operate to down town Narita or Aeon Mall and are frequent and free.

A International Garden Hotel we offer a consistent simple hotel stay at affordable prices

Thank you again for your patronage and the positive review

Safe travels

David C Harper
General Manager
International Garden Hotel Narita

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Reviewed September 17, 2012

Every thing is decent but acceptable. It is definitely different to the other 4 star Japanese hotels. Room amenities are also decent. A typical developing country 3 star hotel standard. Breakfast was not fancy but OK. Service was average. I suppose this is a transit hotel. We were there to join our flight back to Singapore. We always face cabin crews from all carriers whenever we pass the reception desk.

Date of stay: August 2012
  • Trip type: Traveled with family
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Thank G T
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
DavidHarper, General Manager at International Garden Hotel Narita, responded to this reviewResponded October 30, 2012

Gunawanto,

Greetings from the team at International Garden Hotel Narita

Thank you for your recent stay and for taking the time to write a review
It was pleasing to see that overall you enjoyed your stay and found our offering acceptable

We try to offer a consistent simple hotel stay at affordable prices

Thank you again for your patronage and the positive review

Safe travels

David C Harper
General Manager
International Garden Hotel Narita

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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