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“Ok for a transit hotel”

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ANA Crowne Plaza Hotel Narita
Ranked #4 of 30 Hotels / Ryokan in Narita
Washington, D.C.
Level Contributor
252 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
“Ok for a transit hotel”
Reviewed February 19, 2014

Let's start by saying it is a transit hotel. This is not a typical Crowne Plaza. Once we have that out of the way, I can begin.
1) Shuttle to/from the airport except in the morning runs infrequently. After a 15 hour flight from DC I was unwilling to wait another hour for the shuttle so took a cab. 11,000 yen. Fair deal for another hour of my time. Shuttle back for my early flight on to Yangon was excellent. Three times an hour I believe 7am to 11am.
2) Breakfast buffet was excellent. Food was hot, good selection of "continental", "American" and "Asian" cuisine. 25,000 yen all in. Tad pricey but it is a hotel so expected. I'd do it again as the food really was quite well prepared.
3) Rooms were tiny, as expected, but all the normal items were there: desk, "wired" internet (NO WIRELESS in rooms), toiletries, etc. Very functional except for wireless.
4) Wireless was only in the hotel lobby, and there very slow. However the wired connection in the room was very, very fast. They did provide cords but didn't help with my skype on iPad.
5) Concierge recommended a bus service that leaves the airport every 20 minutes and arrives Tokyo Station within 80 minutes. 1,000 yen. If you come back at night (I believe hourly starting at18:30 it stops by most of the major transit hotels). Excellent side trip to spend two hours downtown out of a plane and out of a hotel. Well worth it. Just be warned return trip queue up early as the lines get long as people coming to hotels for early morning flights.
6) Very efficient check in and check out. Staff remarkable.

Room Tip: I think they are all identical except for facing road or not facing road.
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  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rmc1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at ANA Crowne Plaza Hotel Narita, responded to this review, March 7, 2014
Dear rmc1971,

Thank you for leaving a comprehensive review, highlighting not only the bad but also the good. We are so glad you found our staff to be remarkable. We would like to apologize for the shortfalls you have experienced and any inconvenience you may have encountered that did not live up to your expectations. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Your review will be used to consider improvements needed and we hope that you can give us a chance to show what we have done.

Sincerely,

Anthony M
Case Manager
IHGCare
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864 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (70)
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English first
Washington, DC
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed February 15, 2014

Spent one night here due to a cancelled flight situation. The room is fine. Bus services to the airport are efficient. Bus from downtown Tokyo to this hotel runs frequent and costs only USD10 for an 80 minutes ride. Outstanding lunch buffet in the 1st floor hotel restaurant.

  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank DoraWashington_DC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 12, 2014

Chose this hotel for a transit stop in Tokyo, Narita. Free shuttle bus arrived on time, though the mid-day frequency could be better. Room was clean and functional, although obviously very dated and tired. Although the hotel faces a highway, the room was quiet; however, the drapes let in some light at night, which was a little disturbing. The hotel offers free Internet at the lobby, but not in the room; this would have been a problem, had it not been for the fact that I was staying on a weekend night.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kaushik80930
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at ANA Crowne Plaza Hotel Narita, responded to this review, February 27, 2014
Dear Kaushik80930,

Thank you for staying with us and providing us with your valuable feedback. We always try our best to ensure we meet our guests needs and expectations and on this occasion we apologize for your disappointment with the room you had. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Thank you again for your review and have a wonderful day!

Sincerely,

Karen C
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Level Contributor
88 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed February 10, 2014

What I like:
-Staff had a good command of English.
-Quick check-in/check-out.
-Complimentary Wi-Fi for IHG Reward members.
-Complimentary shuttle to/from Narita airport (15-30 minutes each way).
-Window in the room opens so you can get fresh air.
-Air conditioning was strong.
-Great water pressure in the shower.
-Bed was comfortable.
-Room was clean.

Just okay:
-The breakfast buffet was $2500JPN and did not have too much variety (granted, this is not a five-star hotel in the heart of the city).
-Bathroom was dingy (not enough light… a refurbishment wouldn’t hurt either).
-Variety of TV channels.

What made me sad:
-The overall décor of the hotel was just bland and not very exciting. Again, I get it, this is just an airport hotel but come on… a nicer looking hotel wouldn’t hurt, right?

My overall rating of this property is predicated on how much I paid for one night (roughly $80 USD). I wouldn’t mind staying here again if I needed to transit overnight through Japan. For stays longer than one night, try staying at a hotel more central to Tokyo.

Room Tip: Ask for a room facing the airport if you like to watch planes arriving and departing.
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  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank InstantNoodles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rio Rancho, New Mexico
Level Contributor
76 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed January 25, 2014

This hotel is very convenient to the Narita airport. It provides shuttle service to the airport and to a nearby metro station and mall. The lobby is very nicely appointed. The hotel staff are first rate. The room looks a bit old and tired but everything works. I was disappointed that they didn't have a business center and I had to trouble the front desk to print out boarding passes for the trip home. The staff was gracious and, after some hangups, I was able to get my boarding passes printed.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank James R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at ANA Crowne Plaza Hotel Narita, responded to this review, February 10, 2014
Dear James R,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the hotel amenities prevented you from fully enjoying your visit. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, NSW
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 24, 2014

On a recent trip to Japan, my grand daughter had a minor accident in the room at this hotel in Narita. Lots of blood and tears, and a trip to the hospital was arranged. One of the managers went with my daughter and baby to the local hospital to act as an interpreter and also paid the initial bill of 30,000 yen as we had just arrived. This was outstanding service and we were very happy with the overall stay. PS bubbie is fine :)

Room Tip: Ask for non-smoking it that's your thing.
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Dulcima
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Island
Level Contributor
211 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed January 24, 2014

Coming from Kyoto and a nice, not luxurious hotel, I came to join a group meeting up at this hotel. Lobby is ok, nothing special with a small convenience food store centrally located. The room for a single traveler is very small and very simple as is the bathroom. Amenities are minimal. It almost looks like space was in short commodity. Rooms are drab and unwelcoming. I guess this is what you get for an airline owned, transient type of place. Acoustics are abominable--voices, phones you name it , you can hear it.
Food in the downstairs restaurant is just ok---nothing to write home about. Problem is--location is in the middle of no where, so walking around is not much of an option. Really just convenient for coming and going to the airport.
I guess this hotel just really serves a purpose and not really meant to be anything more than a transient type of place. Paper thin walls. I was in room 1032. Looks really like a dorm room.
Would think twice before returning.

  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank earladybon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at ANA Crowne Plaza Hotel Narita, responded to this review, February 8, 2014
Dear earladybon,

Thank you for leaving a review of our property. Your feedback is valuable to us to ensure that we deliver great service and standards to all of our guests. I apologize if our hotel did not completely meet your expectations especially with the condition of the property, room accommodations and hotel location. Your comments will be forwarded to the ownership of the hotel to take into consideration for future upgrades and improvement.

Once again, many thanks for posting your comments. We hope you will continue to choose Holiday Inn for your future travel needs.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ANA Crowne Plaza Hotel Narita

Property: ANA Crowne Plaza Hotel Narita
Address: 68 Horinouchi, Narita 286-0107, Chiba Prefecture
Phone Number:
Location: Japan > Kanto > Chiba Prefecture > Narita
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 30 Hotels / Ryokan in Narita
Price Range (Based on Average Rates): $
Hotel Class:4 star — ANA Crowne Plaza Hotel Narita 4*
Number of rooms: 396
Official Description (provided by the hotel):
Energise in the Fitness Centre and spa at the ANA Crowne Plaza Narita hotel, 15 minutes by complimentary shuttle bus from Narita Airport. ... more   less 
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Also Known As:
Crowne Plaza Narita
Narita Crowne Plaza

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