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“Not up to usual Crowne Plaza standards”

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ANA Crowne Plaza Hotel Narita
Ranked #4 of 30 Hotels / Ryokan in Narita
Reviewed August 18, 2013 via mobile

Hotel is close to the airport. That's the best bit.

Interior is dated, although they were just installing new carpets when I left!

Rooms are tiny.

My pet hate was the hotel advertising spa facilities but forgetting to tell you that there is a charge for use. I object to paying high room price and then having to pay another $10 just to use the sauna!

Won't be going back.

  • Stayed: August 2013
    • Value
    • Location
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1  Thank TRAXUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at ANA Crowne Plaza Hotel Narita, responded to this reviewResponded September 7, 2013

Dear TRAXUK,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient.

However, We’re sorry we fell below your expectation regarding the room size, dated interior and facilities. We will look into this point. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare

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311 - 317 of 914 reviews

Reviewed August 15, 2013

Perfect overnight stopover

If flying from Narita airport, this hotel is a 15 minute free shuttle ride away. From terminal 1 head for bus stop 16, and from terminal 2 bus stop 25.

Check in/out was very efficient, and staff spoke proficient English. The room we had was larger than most in Tokyo, with separate seating area; we suspect this may have been a free upgrade. There are two restaurants and a cafe to choose from. Whilst the Japanese restaurant on the 17th floor boasted lovely sky lounge views (of the airport) and a chilled ambience, you pay for the privilege of eating there (it was expensive for a fairly uninspiring menu). The cafe on the ground floor serves a good selection of Japanese and western food at reasonable prices. The hotel is quite isolated and is located just off the main expressway into the airport. There is nowhere to go out to within walking distance, so in many ways the hotel serves as a functional base for some rest before a flight.

  • Stayed: August 2013, traveled as a couple
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2  Thank travelledpartners
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 13, 2013

This was a decent hotel, the rooms were nothing special but very clean. We didn't find a lot of food options in or outside of the hotel, but they had a complimentary shuttle to the mall with plenty of eateries there. This hotel is in close proximity to the airport which was nice, and also offers a complimentary shuttle for this. The staff was very friendly. They held our luggage while we went into Tokyo for a couple of days which was well appreciated. Would stay here again.

  • Stayed: April 2013, traveled with family
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3  Thank bayjaxon13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 30, 2013

Stayed at the Crowne Plaza after 6 days in Tokyo to save having to get up early to catch flight back to UK. Disappointed not to the same standard I have come to expect from Crowne Plaza, Hotel is outdated. Reception very bland but staff were warm and welcoming. Food and drink expensive, no where local to eat so stuck in hotel with their prices unless you catch the complimentary bus into Narita town. There is a mini market within the reception area where you can purchase limited food and drink, Seem people use this hotel has a convenient lay over for the airport. The shuttle bus between hotel and airport is there best point, up to three an hour depending on time of day. There is a swimming pool on site but they charge for you to use it. I was not offered a 20% discount as An Anthropologist stated in their review. No wi-fi in the room, asked at reception and told cable connection is available in the rooms and cable provided. Informed them I can not connect a cable to my pad, they managed to sort out a router and found it installed within my room on return from the restaurant. In all this is an okay hotel for a one night lay over, would not like to stay any longer there.

Room Tip: We had a room which faced the airport, Ideal for a plane buff, plane noise could be heard, but not o...
See more room tips
  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
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Thank Paul_02_2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at ANA Crowne Plaza Hotel Narita, responded to this reviewResponded August 14, 2013

Dear Paul_02_2013,

Thank you for your recent stay with us and reviewing our property. I am glad to hear your positive feedback on our shuttle service. It is our goal to consistently ensure our facilities and service are superior and we strive to provide rates that are competitive in the area. We regret that we failed to meet the standard you expect from our hotel. Please accept our sincere apologies for any inconvenience it may have caused you. The feedback we receive from you enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We hope to have an opportunity to serve you again in the near future to provide you with the service you deserve and expect from us.

We know you have many choices when it comes to lodging and we hope you will continue to choose IHG for your travel needs.

Sincerely,

Lera Pimentel
eMedia Coordinator
IHGCare
Reference #38425568

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Reviewed July 24, 2013 via mobile

Your paying for location only. Hotel is very outdated. They do offer bus to airport. Beds small and not very comfortable in comparison with others of same brand. Not a bad place just don't think will be back for a second stay

  • Stayed: July 2013
    • Value
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    • Rooms
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Thank Geno3J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at ANA Crowne Plaza Hotel Narita, responded to this reviewResponded August 13, 2013

Dear Geno3J,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient.

However, We’re sorry we fell below your expectation regarding the shuttle service and the beds. We will look into these points. We are confident the necessary adjustments will be made, in order to ensure complete guest satisfaction. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 14, 2013

Back here for 2nd time. Feels the same. Room is dated and can do with some renovation. It's more like a transiting hotel if you only need a room to rest. Room was dim even with all lights turned on. There is a small mini mart downstairs at the lobby and they provide frequent bus service to airport and narita village.

  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Cara P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at ANA Crowne Plaza Hotel Narita, responded to this reviewResponded July 29, 2013

Dear Cara P,

Thank you for taking the time to review our property. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I'm very sorry you were not satisfied with the condition of the hotel. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Ferdinand G
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 23, 2013

This was a very good airport hotel if you are flying in or out Tokyo's Narita airport. There is a shuttle and a small store on site. The room was spacious for Japan and the amenities were nice. The service at the hotel was excellent and although the restaurant was pricey in typical hotel fashion, guests do receive a 20% discount and the room rate was very fair. Another reviewer complains that there is nothing to do, and it is true that the hotel is not a destination in itself (although there is a health club on site and a spa and pool although we were told there was a charge for the latter and I believe the shuttle can take one to the mall) if you want a place to have a comfortable place to rest near the airport, this is a very good place to have it. I would stay here again. It was very comfortable and we were made to feel very welcome.

Stayed: June 2013, traveled with family
Thank AnAnthropologist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about ANA Crowne Plaza Hotel Narita

Address: 68 Horinouchi, Narita 286-0107, Chiba Prefecture
Phone Number:
Location: Japan > Kanto > Chiba Prefecture > Narita
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 30 Hotels / Ryokan in Narita
Price Range: $65 - $179 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — ANA Crowne Plaza Hotel Narita 4*
Number of rooms: 390
Official Description (provided by the hotel):
Energise in the Fitness Centre and spa at the ANA Crowne Plaza Narita hotel, 15 minutes by complimentary shuttle bus from Narita Airport. ... more   less 
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Also Known As:
Crowne Plaza Narita
Narita Crowne Plaza

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