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“Worth it for the view”

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ANA Crowne Plaza Hotel Narita
Ranked #6 of 33 Hotels / Ryokan in Narita
Reviewed January 19, 2013

Typical airport hotel really I stayed here for my last night rather than pay more than twice the price for another night in Shiodome tower. Don't expect anything fantastic except for one thing - and then only if you like watching planes take off and land......
The shuttle service is typical Japanese - don't be a minute late or you will have missed it. very good service. Check in was a bit painful as the receptionist was clearly a trainee with not much English and was reading from a cue card. Everyone has to start somewhere and she got it all right eventually. The room was great. Big by Japanese standards and overlooking the runway where the planes were taking off. Bed low but very comfortable and some nice sleep aids provided. Bathroom was a bit dated but actually had a full size bath you can lie in and relax. Food in the bar on the top floor was quite good - after a couple of weeks of Kimchi, noodles and sushi, the steak sandwich went down a treat; perfectly cooked and tender.
Recommended for an overnight Narita. I will be staying here again

Room Tip: Ask for a room with airport view
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  • Stayed: January 2013, traveled on business
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Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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357 - 363 of 948 reviews

Reviewed December 31, 2012

This hotel is very convenient if you are flying out of Narita. It has an outstanding shuttle service very punctual to the second. The hotel itself is very modern with excellent amenities. The room size is very decent compared with Japanese standards, and the view from the room is just amazing. The staff is very friendly and professional, responded to our request in timely manner. The breakfast buffet was great with a lot of variety. Overall this is an excellent airport hotel and do not think would be a base to explore Tokyo.

  • Stayed: July 2012, traveled solo
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Thank JayD2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 30, 2012

Two day / night stop over with expectations to visit Tokyo; but after much thought concluded Tokyo was simply too much effort for the time allowed. But to my delight Narita proved to be a wonderful introduction to Japan. The Crowne Plaza is priced 1/3 the price of a the equal in Tokyo. The free shuttle to and from the airport proved to be of great value for trips to and from the airport as well as trip to and from Narita. And other buses do stop at the hotel and proved to be of equal value. The convenience store in the hotel is nice contrast to the mini bar options and mini bar prices. The view of the airport proved to be quite a treat. The temple in Narita was an extraordinary early morning adventure! And the malls were interesting shopping and interesting options for meals a the food courts. Money changing machine in the hotel is convenient for changing a USD $20 to local currency. All very pleasant for a airport hotel. All very pleasant for a 2-3 day stay in Narita also.

Room Tip: The view of the airport is a treat, if you like a view of the airport.
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  • Stayed: November 2012, traveled with friends
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1  Thank Richard H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 20, 2012

It is a wonderful hotel to stay for one or two nights after a long flight, before traveling on to other destinations in Japan. It is very convenient and very comfortable. It's a short shuttle bus ride from Narita Airport. The staff is very accommodating. The rooms are clean.

Room Tip: I recommend a room on one of the upper floors in the back of the hotel for a terrific view of the wo...
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  • Stayed: September 2012, traveled as a couple
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3  Thank Jim G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 17, 2012

This is a perfectly acceptable option for those looking for a night's stay before a flight from Narita airport. Comfortable clean rooms, good sleep quality, all the usual amenities present. There is an hourly shuttle bus to the airport, and shuttle buses to a shopping mall for those with more time to kill during the day.

I do have a couple of gripes. Firstly, we arrived late and by the time we checked in, it was around 11.15pm. Tired after a long day, we asked about getting a drink. Nothing doing, all bars and restaurants shut. Only vending machines. OK, in other hotels the vending machine sell beer at least, but not here, only soft drinks. So that was a little frustrating.

Secondly, you have to pay for the internet, around 10 dollars for a days access - but their guests are a captive audience, so why not exploit them I suppose. But that's from 12pm to 12 pm. So if you want internet from 10am to 2pm, for example, that's a double charge. Nice touch. I will be fair and point out that WiFi access is free from the lobby only.

So apart from a couple of details, nothing really to report, but this is hardly a place provoke rhapsodies either, so three stars it is.

  • Stayed: December 2012, traveled on business
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1  Thank Bo_Duke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at ANA Crowne Plaza Hotel Narita, responded to this reviewResponded December 29, 2012

Dear Bo_Duke,

Thank you for taking time out of your busy day to leave us a candid review. We are happy you enjoyed our comfortable rooms. However, I would like to apologize that our hotel staff and internet services fell below your expectations. Rest assured, your review will be forwarded to the appropriate departments and will be used to reconsider improvements needed. We greatly appreciate your feedback as this gives us the avenue to improve on our guest satisfaction. I do hope you decide to give us another chance for a future stay.

Sincerely,

Zelyn N
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 11, 2012

Stay only for one night when I need to stopover in Tokyo while waiting for the next flight. The shuttle bus from Airport Terminal to Hotel and vice versa is very punctual. I left my sweater when I use the shuttle to go back to the Airport terminal to catch up Keisei Skyliner for Tokyo sightseeing. When I went back to the hotel, they kept my sweater and return it back to me.
The check-in and check-out is very fast, considering the booking is made and paid by ANA. The room is comfortable. However, the location is only suitable for person in transit between flight. Very far from the city.

  • Stayed: May 2012, traveled on business
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Thank Bud14rto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 11, 2012

Convenient from Narita via shuttle bus, downside is there is periods they only come to pick up once an hour so if you hit it wrong you could wait 1 hour as I did recently. Other option is take a taxi is going to be around the 2500 JPY or like me enjoy a subway sandwich at the T1 South.
The hotel is nice and clean like dated in parts but kept to high levels of quality. The internet is no Free, bug bear for us business travellers but as a Gold loyalty card holder I got it free. Breakfast is extra and I usually skip that deciding to use the convenience store in the lobby as not a big morning eater.
I usually use the hotel to stay night before an early morning flight and it meets my needs. The staff speak English very well as well as other languages. The staff are extremely friendly.
The shuttle bus from hotel to Airport is provided just get a timetable and find the best time to suit.

  • Stayed: November 2012, traveled on business
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Thank JasShanghai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about ANA Crowne Plaza Hotel Narita

Address: 68 Horinouchi, Narita 286-0107, Chiba Prefecture
Phone Number:
Location: Japan > Kanto > Chiba Prefecture > Narita
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 33 Hotels / Ryokan in Narita
Price Range: $71 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — ANA Crowne Plaza Hotel Narita 4*
Number of rooms: 390
Official Description (provided by the hotel):
Energise in the Fitness Centre and spa at the ANA Crowne Plaza Narita hotel, 15 minutes by complimentary shuttle bus from Narita Airport. ... more   less 
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Also Known As:
Crowne Plaza Narita
Narita Crowne Plaza

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