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“Very unimpressed”

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Mercure Hotel Narita
Ranked #12 of 30 Hotels / Ryokan in Narita
Didcot, United Kingdom
Level Contributor
149 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
“Very unimpressed”
2 of 5 bubbles Reviewed September 21, 2013

We arrived at this hotel for one night to be close to the airport for an early flight. We arrived from Tokyo and took the train to the airport in order to use the hotel transport from the airport to the hotel. We quickly found that the service is infrequent and, as we had just missed a bus, had to wait almost an hour and a half for the next one. The hotel is in the centre of Narita and looks ok from the outside and the foyer. When we went up our room it was a different story We exited the lift on the 7th floor to be greeted by a peculiar and rather unpleasant smell whcih remained the whole time we were there. The room was small, the carpet grubby, I didn't even want to walk barefoot on it. The furnishings were dated and the whole place just had a grubby, unclean feel about it. If we had been staying for more than one night, we would have found somewhere else. No food or drink allowed in the room! However, there was a fridge so why have a fridge if no food or drink was allowed!
We decided to eat in one of the restaurants in the hotel as we didn't want to be searching for a restaurant in the town. We had a drink in the bar, all other patrons were smoking. Then we went to what was described as the European style restaurant. It was empty and we could see no evidence of food. We were told by the staff that there was a buffet but we didn't see anything so left again. It was as if the staff didn't want anybody to eat there. We went upstairs to the Chinese restaurant, again empty, but at least we were able to order some food. It was ok, but not the meal we had wanted for our last night in Japan. Only on leaving there did we see that there appeared to be a pleasant Japanese style restaurant just across from the Chinese one. Too late!
I found the bedroom very stuffy and warm during the night despite having the air conditioning turned up. Our last morning, we had to take the bus to the airport at 7am as there wasn't another one til 8.30am. We were up at 5.30 to have a shower and have breakfast. No hot water for the shower, we had cold showers and went down to what actually turned out to be quite a good breakfast, if only we had had time to eat it properly. Breakfast begins at 6.15 and we had to have checked out and be outside with our luggage before 7am to get on the bus. Not a lot of time to eat. When we checked out, we weren't asked if everything had been satisfactory, the first time we weren't asked that question on our entire trip to Japan. I wouldn't stay here again. The whole place needs to be redecorated and cleaned with some new furnishings. I was surprised as I have come to associate Mercure with being a step up from Ibis but this couldn't even compare with an Ibis. Very disappointing.

Room Tip: Don't go here
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Francophile65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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795 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Arrochar, United Kingdom
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed September 17, 2013 via mobile

The hotel is in the centre of Narita and is handy for getting around the local area . The rooms are very dated and not the cleanest. Staff are all very friendly and are happy to assist with any questions you may have.

Stayed September 2013, traveled on business
Helpful?
Thank LochsideScot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
89 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed September 15, 2013 via mobile

This hotel is ideally located in the centre of town. Has shops, restaurants and perfect transportation links within walking distance. The staff are very courteous as you would expect in Japan. Beds are comfortable but the bathrooms are very small. The tv is useless with only the awful BBC World as the solo English offering. They have DVD players in each room though. Nice hotel to base yourself in for excursions into Tokyo or if you have a layover day.

Stayed September 2013, traveled on business
Helpful?
Thank Tony R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greater Sydney, Australia
Level Contributor
135 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed September 11, 2013

On first impression the lobby area is large with comfortable couches, a cosy bar and sizeable coffee shop/restaurant, "Seychelles". Rooms are compact, with extremely luxurious beds, a modular bathroom, and 'hit and miss' airconditioning( due to power restrictions following the tsunami) . Double glazing keeps out road, construction and railway noise, and these windows can be opened if required.
A choice of Japanese restaurant,in the basement, a limited menu by the pool, or the excellent buffet restaurant 'Seychelles'. Fairly standard breakfast but the lunch buffet is outstanding value! So popular it attracts local diners, and is always busy.
A hotel shuttle to/from Narita Airport is offered by the hotel, making it an ideal stopover or transit day use. NRT village is a mere 50 metres away, with many excellent restaurants,cafes, tea houses, and bars. The famous temple is also a short walk through town.
Good value for money, great service, excellent restaurants and ideal location.

Room Tip: Rooms in the Tower are slightly larger than those in the 'annex'
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  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TravellerQF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlantic Beach, North Carolina
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed September 1, 2013

stay for two weeks!only thing I love about this hotel was the food. Room were too small and staff looked like to wanted to help but wasn't much help.if u don't care want somewhere to rest your head at a cheap price then this is the place for u. Was for me n currently spending the rest of my two moths in a nice apartment

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nicegirl_224
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Narita hotels

Sydney, Australia
Level Contributor
97 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 bubbles Reviewed August 31, 2013

My company has a contract with this hotel, otherwise I wouldn't stay here during summer. The air conditioning is truly terrible. Is it still the aftermath of the tsunami? If it is, I'll shut my trap but if it's not, this hotel needs to lift its game. In wintertime, it's doable as all windows open up to fresh air.
On a positive side, I like the location in the middle of Narita township and the windows are very well insulated. On one side there's a train station, on the other side, there's currently a huge building site. Neither of them are bothersome due to the thick windows.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gavagai18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northampton, United Kingdom
Level Contributor
90 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 bubbles Reviewed August 28, 2013

Stayed at this hotel night before our departure for location purposes only. From outside the JR Station you can see it and walk without the aid of a map. Check in was easy, room was well equipped and large (compared to all other hotels we had stayed in on our trip). Easy 10 mins walk to shrine and temple.
We ate at the Japanese restaurant, very tasteful décor with running stream and quiet booths that made you forget you were on the second floor of a large hotel. Breakfast was comprehensive with lots of choice.
The shuttle bus to the airport was convenient though could do with being more than every hour and half.
Would recommend as stop over for airport.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Phlipfolop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mercure Hotel Narita

Property: Mercure Hotel Narita
Address: 818-1 Hanazaki-Cho, Narita 286-0033, Chiba Prefecture
Location: Japan > Kanto > Chiba Prefecture > Narita
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #12 of 30 Hotels / Ryokan in Narita
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Hotel Narita 3*
Number of rooms: 247
Official Description (provided by the hotel):
Mercure Hotel Narita is located at Tokyos Narita Airport, a few minutes walk from Kesei rail station. The hotel features 248 rooms, a restaurant, bar, gymnasium, squash court and complimentary airport shuttle service. Narita San-Shinshoji Temple, one of the largest temples in Japan, is also nearby. ... more   less 
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Also Known As:
Accor Hotel Narita
Mercure Narita

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