We arrived at this hotel for one night to be close to the airport for an early flight. We arrived from Tokyo and took the train to the airport in order to use the hotel transport from the airport to the hotel. We quickly found that the service is infrequent and, as we had just missed a bus, had to wait almost an hour and a half for the next one. The hotel is in the centre of Narita and looks ok from the outside and the foyer. When we went up our room it was a different story We exited the lift on the 7th floor to be greeted by a peculiar and rather unpleasant smell whcih remained the whole time we were there. The room was small, the carpet grubby, I didn't even want to walk barefoot on it. The furnishings were dated and the whole place just had a grubby, unclean feel about it. If we had been staying for more than one night, we would have found somewhere else. No food or drink allowed in the room! However, there was a fridge so why have a fridge if no food or drink was allowed!
We decided to eat in one of the restaurants in the hotel as we didn't want to be searching for a restaurant in the town. We had a drink in the bar, all other patrons were smoking. Then we went to what was described as the European style restaurant. It was empty and we could see no evidence of food. We were told by the staff that there was a buffet but we didn't see anything so left again. It was as if the staff didn't want anybody to eat there. We went upstairs to the Chinese restaurant, again empty, but at least we were able to order some food. It was ok, but not the meal we had wanted for our last night in Japan. Only on leaving there did we see that there appeared to be a pleasant Japanese style restaurant just across from the Chinese one. Too late!
I found the bedroom very stuffy and warm during the night despite having the air conditioning turned up. Our last morning, we had to take the bus to the airport at 7am as there wasn't another one til 8.30am. We were up at 5.30 to have a shower and have breakfast. No hot water for the shower, we had cold showers and went down to what actually turned out to be quite a good breakfast, if only we had had time to eat it properly. Breakfast begins at 6.15 and we had to have checked out and be outside with our luggage before 7am to get on the bus. Not a lot of time to eat. When we checked out, we weren't asked if everything had been satisfactory, the first time we weren't asked that question on our entire trip to Japan. I wouldn't stay here again. The whole place needs to be redecorated and cleaned with some new furnishings. I was surprised as I have come to associate Mercure with being a step up from Ibis but this couldn't even compare with an Ibis. Very disappointing.
- Official Description (provided by the hotel):
- Mercure Hotel Narita is located at Tokyos Narita Airport, a few minutes walk from Kesei rail station. The hotel features 248 rooms, a restaurant, bar, gymnasium, squash court and complimentary airport shuttle service. Narita San-Shinshoji Temple, one of the largest temples in Japan, is also nearby. ... more less
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- Also Known As:
- Accor Hotel Narita
- Mercure Narita