I booked this hotel based on the reviews here on Trip Advisor. The Hotel is very convenient to the airport but that's about the only positive thing I could say about it. I had specifically requested a non-smoking room. To our (wife & 5 year old son), we were taken to a room (well, the entire floor) that just reeked of cigarette smoke. When we mentioned this to the bellhop, he said "Open Window, no more smell" Seriously? I immediately called the front desk to request a new room, the man who answered said that it was my fault and that I had booked a smoking room. I then told the bellhop to not unload our luggage from the cart and I went down to the front desk. There were 2 men and 1 woman working there. The 2 men (one of which had blamed me for the mix up) were dealing with other guests, I spoke to the lady at the desk and she quickly pulled up my reservation. I explained to her that I had requested a non-smoking room and was put in the smoking room. The look on her face pretty much answered everything, she turned pale and immediately got us a new room in a totally different wing of the hotel. On our way to the room, the bellhop even said "Wow, you got upgraded to the new wing and higher floor". I just replied, "Not upgraded, just given the correct reservation."
If you want a quick bite then the hotel's restaurant is your only option. Very pricey for what they serve. I would recommend that you go into town (use the free shuttle), or even back to the airport for a decent meal.
The Bell Captain was very helpful in how we were to make our way to Tokyo Station using the Narita Express.
- Official Description (provided by the hotel):
- Narita TOBU Hotel Airport is located just five minutes from Narita International Airport, the gateway to the skies connecting Japan with cities all over the world. It is a cosmopolitan resort hotel with many facilities for the travelers. Located on the first floor is a cheerful coffee shop and tea lounge. Banquet rooms, both large and small, have been created to answer the needs of our guests, from weddings to conferences. In addition, we are able to offer our guests the use of well designed athletic facilities, including an indoor swimming pool, a sauna, and a gymnasium. We make certain that the hospitality at Narita TOBU Hotel Airport is of the highest quality. Have a wonderful stay at our hotel, which promises you the best hotel service in Narita. ... more less
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- Also Known As:
- Holiday Inn Narita
- Narita Holiday Inn