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“This Place Sucks!”

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Narita Tobu Hotel Air Port
Ranked #9 of 33 Hotels / Ryokan in Narita
Reviewed May 28, 2013

I booked this hotel based on the reviews here on Trip Advisor. The Hotel is very convenient to the airport but that's about the only positive thing I could say about it. I had specifically requested a non-smoking room. To our (wife & 5 year old son), we were taken to a room (well, the entire floor) that just reeked of cigarette smoke. When we mentioned this to the bellhop, he said "Open Window, no more smell" Seriously? I immediately called the front desk to request a new room, the man who answered said that it was my fault and that I had booked a smoking room. I then told the bellhop to not unload our luggage from the cart and I went down to the front desk. There were 2 men and 1 woman working there. The 2 men (one of which had blamed me for the mix up) were dealing with other guests, I spoke to the lady at the desk and she quickly pulled up my reservation. I explained to her that I had requested a non-smoking room and was put in the smoking room. The look on her face pretty much answered everything, she turned pale and immediately got us a new room in a totally different wing of the hotel. On our way to the room, the bellhop even said "Wow, you got upgraded to the new wing and higher floor". I just replied, "Not upgraded, just given the correct reservation."

If you want a quick bite then the hotel's restaurant is your only option. Very pricey for what they serve. I would recommend that you go into town (use the free shuttle), or even back to the airport for a decent meal.

The Bell Captain was very helpful in how we were to make our way to Tokyo Station using the Narita Express.

Room Tip: Not a place I would return to ever again.
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  • Stayed: May 2013, traveled with family
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Thank SLS_Photo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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308 - 314 of 979 reviews

Reviewed May 20, 2013

We had 2 nights at this hotel while in transit from NZ to UK. We arrived in evening after long flight and the free hotel shuttle bus was easy to find.

Check in easy and food in the restaurant OK.

There were three of us and we had booked a triple room which had three very large single beds (could be double) in it.

The next day we used a shuttle bus to go to airport to get train into Tokyo (takes about a hour). Another good nights sleep and then a long flight to London.

  • Stayed: April 2013, traveled with family
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1  Thank Anniess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 4, 2013

We chose this hotel after reading reviews on Tripadvisor. The free hotel shuttle was easy to access at 16 Stand straight outside terminal door. The room was large with two double beds and joy of joys - after a long flight a bath! The staff were very pleasant and had no difficulty with English. We had a lovely buffet breakfast and would recommend this hotel to travellers wanting a layover period. It was very quiet as well.

Room Tip: We stayed in the West Wing which seemed to be the newer part of the hotel
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  • Stayed: May 2013, traveled as a couple
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Thank Waiariki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 22, 2013

This hotel is the very close to the Terminal 2. It takes only 10 minutes to reach the airport.
The internet access is free in the room (LAN) and also in the lobby (wifi).
The rooms are ok.
We did not try the restaurant (late arrival and early departure).

  • Stayed: April 2013, traveled on business
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Thank PIERRE2NANTES
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 8, 2013

Yes, there is no WiFi in the rooms, but a request to reception for a connection cable for the in room Internet was promptly provided. The hotel is spacious and very clean and we had no problem with the staff understanding our English. The free shuttle bus was always prompt and the staff extremely courteous. We did not eat in the hotel, but did use the very reasonably priced hotel shop, which supplied everything from snacks to gifts. We enjoyed our stay and would return to the Tobu.

  • Stayed: March 2013, traveled with family
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Thank IanFIH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 8, 2013 via mobile

If you arrive at Narita late at night or need to catch a early-morning flight from Narita, this is the hotel you should try. The price is very reasonable yet a room is very nice . If you live in Japam,you can park your car free for 14 days. They do have a shuttle bus.to /from the airport.
If prices at the restaurant is cheaper,I will give them all five stars.

  • Stayed: September 2012
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1  Thank miho0501
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 2, 2013

No Wifi in rooms. Around reception the connection is so slow that you can hardly receive your mails.
As there are no other things to do at this location, access to the internet would be nice.

Staff speaks hardly English.

Breakfast buffet not worth ¥2.000, maybe 700...
Don't use the vending machines for drinks, the gift shop at ground floor has the same prices as 7/11.

Room: Huge, clean, fine.

  • Stayed: March 2013, traveled solo
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Thank TodosSantos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Narita Tobu Hotel Air Port

Address: 320-1 Tokko, Narita 286-0106, Chiba Prefecture
Location: Japan > Kanto > Chiba Prefecture > Narita
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
Ranked #9 of 33 Hotels / Ryokan in Narita
Price Range: $68 - $159 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Narita Tobu Hotel Air Port 3*
Number of rooms: 484
Official Description (provided by the hotel):
Narita TOBU Hotel Airport is located just five minutes from Narita International Airport, the gateway to the skies connecting Japan with cities all over the world. It is a cosmopolitan resort hotel with many facilities for the travelers. Located on the first floor is a cheerful coffee shop and tea lounge. Banquet rooms, both large and small, have been created to answer the needs of our guests, from weddings to conferences. In addition, we are able to offer our guests the use of well designed athletic facilities, including an indoor swimming pool, a sauna, and a gymnasium. We make certain that the hospitality at Narita TOBU Hotel Airport is of the highest quality. Have a wonderful stay at our hotel, which promises you the best hotel service in Narita. ... more   less 
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Also Known As:
Holiday Inn Narita
Narita Holiday Inn

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