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Nattawut K
Bangkok, Thailand

Not Really Great

3.0 of 5 bubblesReviewed Sep 30, 2012
I have stayed in Toby Narita on 04th MAY 2012 before flow to Thailand tomorrow. The room is the biggest room in this trip. Feel like a hotel style. Hotel located very close to Airport with free shuttle bus to go to AEON Mall and Airport every hour.

Positive
1. Big room , good amenities
2. Close to Airport

Negative
1. Shuttle bus is not on time , I come to lobby on 17.08 for bus scheduled to AEON MALL on 17.10 H ( I already set the clock same as the clock at hotel). I am wait until 17.15 then ask the bellboy but he said is gone?? My good :( and no bus depart depart on 18.10 so the next one is 19.10 Helllllllllllllll

2. Internet connectin - we already mention about land cable on reservation, but when we come , the reception said No LAND CABLE DUE TO NO STOCK COZ OF OTHER CUSTOMERS ALREAY ASKED?? I already report upon reservation so, the land cable is on my quota. So, means they do not check the request from client. But finally, I get it by the duty manager bring his own cable to me.

Overall, I will avoid to stay in this hotel again.
Date of stay: May 2012
Trip type: Traveled with family
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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Reviewed September 19, 2012

Stayed just one night prior to a flight home.
Checked in at 2pm which is early in Japan! Room was of good size, clean with a large TV!
The only small complaint was that the air con wasn't very effective and the temp outside was 33degs and
Humid. Free shuttle to airport which takes less than 10 minutes. Would stay again!

Date of stay: September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank phills3645
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 13, 2012

Good hotel, although a little rundown in parts. At first staff were helpful and friendly especially given the amount of guests that check in and out. However some of the staff got very stroppy when it came to me trying to checkin early. I arrived at 8am and although the hotel was prebooked with a 2pm checkin I had hoped to check in earlier as with most hotels. I was told 4pm is check in time on numerous occassions here which isnt much use for overnighting passengers spending one night at Narita! Eventually the manager let me check in at 1pm and gave me a room upgrade to a very large and modern room, which is especially good for Japan.
I saw that reception was closed for checkin until around 4pm which I found amazing given its an airport hotel. Theres also a regular free bus into Narita and to the airport, which is good but not 24 hours so beware if you have an unsociable flight time. I found the Mercure in Narita itself to be far better and also cheaper when they did their regular promotions and WITHOUT A SILLY 4PM CHECKIN TIME.

Date of stay: July 2012
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank hotelreview123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 3, 2012

Flew into Narita and stayed one night at the Narita Tobu Hotel before traveling north to Tono. The hotel was close to the airport and conenient. Check- in was easy and the staff was very helpful. For a Japaness hotel the room was large, clean and comfortable. We had four rooms and everyone was pleased with the room. It was a good stay. We did not use the resturants on the property.

Date of stay: August 2012
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank James B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 28, 2012 via mobile

The Narita Tobu is just another airport hotel. Save some Japanese touches, you could be in Frankfurt, Dallas or London.

But presumably you are not at the airport for the myriad of sightseeing or zen like atmosphere. We were there to simplify an early departure. Mission accomplished.

The negatives were that it felt a bit run down. The staff's English was quite limited (yes I know it is Japan) considering the venue's proximity to Narita.

That said they were making their best effort. And we had a stress free send off.

In all it will get you to an early flight without having to cope with the Tokyo transit system at the crack of dawn. It serves that purpose quite well.

Date of stay: April 2012
    • Value
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    • Cleanliness
    • Service
Thank TimFargo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 12, 2012

LARGE AIRPORT HOTEL IN THE HEART OF NARITA AIRPORT!! 10 minutes from the terminals at Narita Airport you get to the hotel by free bus-shuttles!! Large rooms with great views of the airport. The hotel includes some restaurants and shops. Does the job for a night or two!!

Date of stay: August 2012
  • Trip type: Traveled solo
    • Value
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    • Sleep Quality
    • Rooms
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    • Service
1  Thank 1globetrotterSweden
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