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“Clean and very Japanese”

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Hotel New Otani Makuhari
Ranked #3 of 46 Hotels / Ryokan in Chiba
Reviewed August 16, 2013 via mobile

The place Makuhari is approx 35 minutes with the JR Line into Tokyo central station. The area itself is dreadfully boring, with Many hotels and sushi restaurants but the small town lacks ambience and charm. The hotel itself is clean, old fashioned and somewhat comfortable. The beds are too hard for my liking. The bathrooms however are fully equipped with shiseido luxury products and even shiseido facewash! There are amenities of Any thinkable kind. Very Nice! However they charge a great deal for wifi, which is not good, given the fact that it's a business hotel. Access to the pool and fitness area is Also very expensive !

  • Stayed: January 2013
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Thank ibizagirliedk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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86 - 92 of 416 reviews

Reviewed August 8, 2013

Stayed here for a convention at Makuhari Messe, and it was extremely convenient, just a short walk across a bridge which is connected directly to the hotel. Hotel and rooms are a bit dated, but well kept. Our room was quite clean and well arranged, with a nice view of the convention center and ocean. Rooms do not have wifi, which is pretty unbelievable considering a large number of guests are staying for conventions at Makuhari Messe. My only complaint is that there was only one option for breakfast and it was outrageously priced. For the food being served, it was not worth the price at all. Fortunately, there is a nearby convenience store and plenty of restaurants.

Room Tip: Non-smoking rooms have a nice view and don't smell.
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  • Stayed: July 2013, traveled as a couple
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Thank cometdebris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 26, 2013

We met friends at the New Otani and spent 2 hours in the top floor bar (one cocktail $17) and another 2 hours in the Italian themed restaurant. I can't remember when I've encountered less attentive service. Dessert took an hour to be served - and it had been ordered at the outset as part of a fixed price menu. Unreedemingly bad experience.

Big rip in the fabric of the bench seat...

  • Stayed: July 2013, traveled with family
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Thank betsysSacramento
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 16, 2013

Stayed here two nights for a convention.

Verdict: This is a large hotel that was obviously once excellent but is now in need of a revamp.

Service from check-in till check-out was excellent and the hotel has been maintained fairly well considering its age.

Its reputation as a business hotel has, however, suffered due to several factors. Point to note: switches on the walls state 'National' and this brand has ceased to exist since 2003.

1) Although rooms are large, the desk is fairly small, almost child-sized, and not quite conducive for work.

2) The entire room seriously needs more wall power sockets. After plugging your laptop into the one spare they have near the desk, there's none left for a phone charger or to plug a portable router into. Which brings me to the next point.

3) NO WiFi. This is seriously unacceptable for a business hotel these days. To use WiFi in the lobby, you'll have to purchase a WiFi card. Considering how WiFi is readily available for free in so many cheaper hotels in Tokyo, this really is a letdown.

4) Wired LAN in-room is chargeable.

5) Mattresses need to be replaced. They are quite honestly at least 10 years old, probably older. Everyone in our party said the mattresses weren't in the best shape and I could feel the bed springs beneath me.

Some pros:

1) Breakfast was good. Sufficient variety with attention paid to detail - the chef wrote 'Morning' on my omelette in tomato ketchup. Nice touch!

2) Restaurants in the hotel are probably the best in the area. I had excellent Teppanyaki and dessert.

3) This hotel's proximity to the Makuhari Messe cannot be ignored. If you're all about location, you can't go wrong with this place.

Unless the management is willing to invest in modernizing this hotel, I really can't recommend it despite its location. Certainly not good value for money.

  • Stayed: June 2013, traveled on business
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Thank plushpiggy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 29, 2013

I’ve stayed for 1 week in March and 2 weeks in April 2013 at the New Otani Makuhari. I was there on business close by, which I combined with DH and baby visiting me for the 2nd week only.

The accessibility from the airport is superb. About 35 minutes by taxi (yen13500-14000) or 40 minutes by bus that leaves you right outside the hotel door-recommended! (yen1100). You can very easily get a bus ticket when you exit from the arrivals at the airport and say that you are going to the New Otani Makuhari. They give you the ticket, you pay, and they show you the platform –easy!

The superior rooms have amazing views of Tokyo bay and if you are lucky and you get a clear day you can see Mt Fuji too. They are quite spacious with comfortable beds. The bathrooms have a shower room with nice bathtubs that fill in about 2 minutes. The rooms are clean; however do ask for a non-smoking room as they are always cleaner. The layout, furnishing etc. is equivalent to number of 5 star hotels I’ve stayed in other cities in the world.
The hotel is about 1 hour far from Tokyo centre (by metro) so it was hard to go after work. To be more specific the distance is: about 5 minutes’ walk to the station, buy a ticket and wait for the train (10minutes), travel (about 35 minutes) and come out of the Tokyo station (10 minutes). By taxi it takes about 35 minutes to reach Tokyo (and approximately 15000 yen).
It is a Disney friendly hotel and that means that there are 3 shuttle buses in the morning (for free) to Disneyland and Disney Sea and 3 shuttle buses to go back in the evening (takes about 20 minutes). You have to pre-book your seats. Don’t worry if you miss them you can always take the metro.

You can get good meals in many restaurants in the area, our favourite international was Outback about 10 minute walk from the hotel and our favourite Japanese was on the 3rd floor at the building next to the “British pub” – directions to this restaurant: pass the train station, after the “7eleven” shop turn left, you will see the “British pub” on your left. Two doors left from outside the pub go inside, there is an elevator, take it and go to the third floor and the restaurant is the first on your right hand side. This Japanese is really excellent and it is worth to follow the instructions to get there –unfortunately I don’t know the name (maybe funagata?). There is the option to take your shoes off too.

Back to the hotel review, the first time in March it was ok; I had no major complaint apart from the fact that for a hotel attracting mainly exhibitors and business people, I don’t understand how they can get away without wi-fi in the rooms. It was really annoying having to plug the laptop in order to have internet. Be prepared that if you need to contact them for room service or any other reason, you need to repeat it several times until -the otherwise very polite- personnel understand. Laundry service is terrible, they had no dry cleaning and at the normal laundry service they burned and damaged 3 of my clothing items.

The second time I arrived for business again, but this time I had my baby with me. Tired after the long flight we went to eat at the Italian restaurant downstairs (that happens to be the breakfast area also). They made sure that we are as uncomfortable as possible with the fact that we had a child with us and they said to us :”Baby here… shhhh!” that is before we even sat down- luckily my baby is quiet so it was not that bad. I also have to admit that the food is quite good, but bottom line it is not a child friendly restaurant. Apart from this event, the same restaurant (Mare di Otani) was much friendlier at breakfast.

The quality of the superior rooms, the view, transport accessibility and the politeness of the staff bring my overall rating to a comfortable 4.

Room Tip: Superior rooms are very good, especially on high floors (above 19th ) Room sequence 13-14-15 on the...
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  • Stayed: April 2013, traveled on business
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1  Thank TTMdots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2013 via mobile

Stayed here for a nite in May 2013. A big hotel but unfortunately a bit out dated and gloomy.
The rooms are clean and tidy. In addition the rates are reasonable. The hotel is one of the stops for the airport bus so it is convenient access to the airport. Many shops nearby plus the Mitsui Factory Outlet is just around the corner.

  • Stayed: May 2013
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Thank aimantakkisah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2013

One night stay and choose this hotel based on great experience at other new.otani hotels. (Needed.to.be at QVC early am so it made sense)

Room was clean but dated.
No.Wi-Fi

Ordered room service at 9.45pm (menu.options.admittedly limited)

Food.never showed up. Called back at 11pm and was told they had forgotten.

  • Stayed: May 2013
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Thank andrew j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel New Otani Makuhari

Address: 2-120-3 Hibino, Mihama-ku, Chiba 261-0021, Chiba Prefecture
Location: Japan > Kanto > Chiba Prefecture > Chiba > Kaihin Makuhari Station
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Chiba
#1 Spa Hotel in Chiba
Price Range: $81 - $387 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel New Otani Makuhari 4*
Number of rooms: 418
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Also Known As:
New Otani Makuhari Chiba

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