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Traveler rating
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All reviews train station covered walkway rainy day top floor jr hotels bottle water aeon mall rooms are large convenient location bit dated staff are extremely helpful nearby attractions breakfast buffet is small size double room japanese standards perfect hotel
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3 - 8 of 569 reviews
Reviewed April 10, 2019

Location is good. Close to the train station and with a nearby shopping center.
The hotel furnitures are old. The mattress was very hard, difficult to sleep on it. There's no night stand by the beds for personal stuff, the upper shelf is not wide enough. They didn't offer eggs on demand for breakfast.

Date of stay: April 2019
  • Trip type: Traveled solo
    • Location
    • Cleanliness
    • Service
Thank BellaBL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
teamKK2, Director of Rooms at Hotel Granvia Okayama, responded to this reviewResponded April 15, 2019

Dear BellaBL
Thank you very much for choosing to stay at Hotel Granvia Okayama.
We sincerely appologize for all the unpleasant experiences you have encountered during you stay in our hotel.
The room will be renovated according to the plan,and wish we can get another opportunity to serve you back in Hotel Granvia Okayama next time.
We apologize for our staff's attitude during the breakfast.We will strengthen staff education, to provide you with better service.
We continually strive to improve our quality of service and look forward to welcoming you back here in the near future.

Best Regards
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 18, 2019

As we had only one night in Okayama, the excellent location just at the train station was the main reason why I booked the Gran Via Hotel. We really enjoyed our stay there - staff is very friendly, the breakfast buffet is good, there is an indoor swimming pool (its a bit strange though that hotel guests have to pay to enter) which is something that we really enjoyed and the rooms are quite big for japanese standards. One thing that I really dont like however, is when you cant open a window in the room.

Date of stay: March 2019
Trip type: Traveled with friends
Thank swisstraveller002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
teamKK2, Director of Rooms at Hotel Granvia Okayama, responded to this reviewResponded April 3, 2019

Dear swisstraveller002
Thank you very much for choosing to stay at Hotel Granvia Okayama.
We are very pleased to receive the word of compliment about our staff and breakfast.
We apologize for the window and we continually strive to improve our quality of service and look forward to welcoming you back here in the near future.

Best Regards
Director of Rooms

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Reviewed March 11, 2019 via mobile

The rooms were clean and comfortable. I have come to expect small size rooms in Japan, and this room was slightly larger than I had expected. There were no drawers to store clothing, but there was a small closet. Also no air flow and the windows produced a lot of condensation inside - enough to appear like it was raining outside.
Amenities were plentiful and good quality.

Staff was helpful and friendly. Some spoke English and were able to direct me to a nice local onsen. There is an indoor pool and spa tub, but it is closed on the third Monday of each month (which happened to be the only full day we were spending there).

The breakfast buffet is bountiful, offering a number of Asian and American favorites that were of good quality.

The restaurants on property were all in the higher end in terms of price and their top floor café has a fantastic view of the city.

Date of stay: February 2019
Trip type: Traveled as a couple
Thank BrianRooney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
teamKK2, Director of Rooms at Hotel Granvia Okayama, responded to this reviewResponded March 13, 2019

Dear BrianRooney
Thank you for your recent stay with us at Hotel Granvia Okayama.
We appreciate your compliments on our breakfast,location and staff.
This praise makes us even more enthusiastic to continue to improve our quality of service.
We look forward to welcoming you back here very soon.

Best Regards
Director of Rooms

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Reviewed March 4, 2019

We had a double room, which was quite large (for Japan) and in excellent condition. Everything was clean and worked well. The bathroom is top quality. We loved the breakfast buffet and tried both the Japanese and Western style foods. The hotel is well placed for access tot he station and all the facilities and restaurants nearby.
It's not cheap, but is good value for Japan.

Room tip: Ask for a room with an exterior view. Many rooms only look into the interior courtyard.
Date of stay: February 2019
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank GMW1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
teamKK2, Director of Rooms at Hotel Granvia Okayama, responded to this reviewResponded March 6, 2019

Dear GMW1960
Thank you very much for choosing to stay at Hotel Granvia Okayama.
We are pleased and encouraged to have your many compliments of praise.
We will strive to provide better services, and truly look forward to your next visit.

Best Regards
Director of Rooms

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Reviewed February 28, 2019

We stayed one night at the Hotel Granvia. The hotel is modern,and comfortable and is linked to the shopping complex around the Okyama railway station.The rooms are large with bar refrigerator (empty), tea and coffee making facilities, TV and lots of storage space for clothes and luggage.The buffet breakfast is extensive with Japanese and western items on the menu.
Just across the station forecourt you can board the local tram to take you to the Korakuen Gardens and the Bikan Historical District.

Date of stay: December 2018
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Travelscan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
teamKK2, Director of Rooms at Hotel Granvia Okayama, responded to this reviewResponded March 3, 2019

Dear Travelscan
Thank you very much for choosing to stay at Hotel Granvia Okayama.
We are very happy to know that you had a good experience at our hotel.
We hope to see you again in the very near future.

Best Regards
Director of Rooms

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