It was our family's first time visiting Matsumoto and we booked this hotel quite randomly. That said, we were quite pleasantly surprised by a couple of elements:
-Room. We booked a 3 person tatami room, which is very spacious and has a lovely sitting area facing the city/moutain view. I have stayed at several ruykons in Japan. Given the price we are paying, Omoto is a great bargain vs. the ones we have tried in Hokaido, Koyto or Tokyo.
-Services. A very special thanks for Maria, who is the only fluent English speaker in the hotel. It made a very big difference having her to translate some of the more complicated requests. She is also very sweet and lovely to our daughter. Omoto is very lucky to have a great employee such as Maria.
Other things for your consideration:
-Location. It's a part of the Osama Onsen area. If you fancy having a walk to the city, you will need taxi back/forth, which could be quite expensive if you daily trip (probably US$15 one way).
-Onsen. Just average. The 8th floor outdoor baby onsen is nice but quite small and doesn't really have much of a view. We tried family onsen which costs about US$20 a session. That's not worth it...it's just a slightly bigger bath tub, which is not enough for 3 ppl.
-Food. We only tried breakfast. The Japanese breakfast is fine (but probably not as elaborate as some other onsen hotels may offer). It's interesting that they will charge you seperately for coffee or milk if it's a Japanese breakfast day.
Overall, we will recommend Omoto.
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