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Hilton Nagoya
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Reviewed December 28, 2012 via mobile

We stayed at Hilton for two nights in the end of January. Reception was excellent and rooms were quite big and comfortable. Hotel was very clean and the breakfast was just great. Fushimi subway station is near.

  • Stayed: December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Jann3_A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Craig Bonnor - General Manager (Hilton Nagoya) at Hilton Nagoya, responded to this reviewResponded January 7, 2013

Thank you for your recent comments.
It was great to read about the helpfulness of the team, your very good experience in our breakfast and that you were pleased with the room.
We all certainly look forward to welcoming you back when your travels bring you to Nagoya.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 24, 2012

We are currently staying here for our Christmas break and I booked a connecting room with a pre-paid discount which was a of a good value. Before arrival I had several emails with the customer service to verify some of the benefits as a Hilton Gold Member as the program recently had some changes. Replies were quick, however sometimes they didn't get the question (or was it my poor English ;)).

Check-in
Was friendly and everything was explained very well. Was surprised to have additional benefits as a long-stay guest (we booked 9 nights) which wasn't published on the internet. For example: 20% discount on all F&B outlets in the hotel including room service and mini-bar! Great benefit I would say.

Room(s):
We selected the deluxe rooms - renovated about 5 years ago as I was told - comfortable beds, flat screen TV's with international channels, great bathrooms. Room cleaning very efficient and done nicely. Housekeeping is also very fast - called a few times to get things and was delivered within 15 minutes!


Wifi:
Not standard - upon request they install a router, no issues here. Very fast connection.

Breakfast
Great selection - but as mentioned about others, service is slow but friendly. I guess they just don't have enough staff to serve the guests. Sometimes it takes too long to get served coffee and plates to be taking away.

General staff:
Friendly, helpful, not everyone has the same level of English. Tried to make a booking for Christmas dinner but both staff didn't understand what I wanted and they had to find a "foreign" staff to assist.

Interim Conclusion (still have some nights to go):
Great hotel, location - we used to stay in a local Japanese hotel, but the Hilton is a far better option.

  • Stayed: December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank sl00001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Hilton Nagoya at Hilton Nagoya, responded to this reviewResponded December 30, 2012

Dear Hilton Nagoya Guest,

Greetings from Nagoya!
Thank you for taking the time and trouble to write a review on Hilton Nagoya.
It was great to read your very positive comments on the service and various aspects of the product.
We certainly aim to use excellent service to differentiate our hotel from others!
Thanks again for your comments and all the best for a happy Festive Season.

Sincerely,
Craig Bonnor
General Manager
HILTON NAGOYA

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 3, 2012 via mobile

The rooms are very clean with modern decor. Rooms have a flat screen TV with DVD player, work desk and comfortable arm chair with foot rest. There are tea and coffee making facilities too. I found the beds very comfortable. Rooms were quiet. As with all Hilton hotels there is a high quality of bathroom amenities, bed sheets and pillows etc.

The bathroom feels a little dated compared to the rest of the room, but it's not a big deal.

On weekends the breakfast buffet can become very busy and you may have to wait to be seated. On this particular stay we saw a large number of people waiting outside as we left. Go early, or ring the restaurant before you leave your room to check on seating.

Parking costs 1,300 yen for 24 hours.

There is a Starbucks opposite the hotel and also a convenience store. The hotel is a short walk from the Nagoya city planetarium, and a comfortable 20 minute walk to the shopping area district of Sakae.

I would stay here again.


  • Stayed: December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank flyingkiwi東京
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_ec_TYOHI, General Manager at Hilton Nagoya, responded to this reviewResponded December 9, 2012

Thank you for your comments and I was delighted to read that you enjoyed Hilton Nagoya hospitality and some of the unique offerings of Nagoya city.
It was great to read your very positive comments on the service and various aspects of the product. We certainly aim to use excellent service to differentiate our hotel from others!
Once again, thanks for the comments and we look forward to welcoming you back to Hilton Nagoya soon.

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Reviewed December 2, 2012

Service at the Lobby is beneath standard yet prices are as if a guest can expect high standard of service. Waiting a long time to be even recognised and then they do not even pour your tea for you. I was a guest at the breakfast and the service there was also poor. No knowledgable employees.

  • Stayed: November 2012, traveled with family
    • Value
    • Service
1  Thank Hella K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_ec_TYOHI, General Manager at Hilton Nagoya, responded to this reviewResponded December 9, 2012

Dear Hilton Nagoya Guest,

Thank you for taking the time to write a review. Please accept our sincere apologies for this regrettable lapse in service and for failing to deliver the high standard of service which you had expected from Hilton Nagoya.
With regrd to our Lounge and Restaurant staff, your comments have and are being addressed for corrective action to prevent a recurrence. We hope you will give us an opportunity to serve you again at which time you will experience the true level of service from a Hilton hotel.

We look forward to welcoming you back to Hilton Nagoya.

Sincerely,

Craig Bonnor
General Manager
Hilton Nagoya

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Reviewed November 27, 2012

Stayed 3 nights in November.

Pros: they have takkyubin service (luggage delivery service) from the hotel! staff are helpful, free shuttle from and to the train station (great on weekdays - weekend timings are not as good), love the ice making machine.

Cons: hotel a bit dated, some stains on the sofa, far from train station (especially if you have luggage). they also don't replenish the complimentary bottled water after the first night unlike other Hilton hotels.

  • Stayed: November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank SG_Travelbugs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_ec_TYOHI, General Manager at Hilton Nagoya, responded to this reviewResponded December 2, 2012

Dear Hilton Nagoya Guest,

Thank you for your comments about your recent stay.
It is always gratifying to receive recognition for efforts madeand I have passed on your comments to our team members who I am sure will be even more motivated.
Your comments relating to the rooms and furniture are valuable and taken up for future reference.
We would hope that you would consider giving us a second chance to make amends and so we look forward to an opportunity to welcome you again in the future.

Best regards,
Craig Bonnor
General Manager, Hilton Nagoya

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