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“Helpful staff but a bit far from train station”
Review of Hilton Nagoya

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Hilton Nagoya
Ranked #1 of 167 Hotels / Ryokan in Nagoya
Certificate of Excellence
Singapore
Level Contributor
242 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 171 helpful votes
“Helpful staff but a bit far from train station”
Reviewed November 27, 2012

Stayed 3 nights in November.

Pros: they have takkyubin service (luggage delivery service) from the hotel! staff are helpful, free shuttle from and to the train station (great on weekdays - weekend timings are not as good), love the ice making machine.

Cons: hotel a bit dated, some stains on the sofa, far from train station (especially if you have luggage). they also don't replenish the complimentary bottled water after the first night unlike other Hilton hotels.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SG_Travelbugs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_ec_TYOHI, General Manager at Hilton Nagoya, responded to this review, December 2, 2012
Dear Hilton Nagoya Guest,

Thank you for your comments about your recent stay.
It is always gratifying to receive recognition for efforts madeand I have passed on your comments to our team members who I am sure will be even more motivated.
Your comments relating to the rooms and furniture are valuable and taken up for future reference.
We would hope that you would consider giving us a second chance to make amends and so we look forward to an opportunity to welcome you again in the future.

Best regards,
Craig Bonnor
General Manager, Hilton Nagoya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Daytona Beach, Florida
1 review
Reviewed November 25, 2012

The Hilton is well situated in the Nagoya business district. It has a friendly staff, and they make you feel very comfortable in their city. We highly recommend them. The hotel offers all necessary services including work out area, that would meet even hard to please needs.

Restaurants offer Eastern and Western menu, that is sure to please

  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cjoenow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_ec_TYOHI, General Manager at Hilton Nagoya, responded to this review, November 26, 2012
Dear Hilton Nagoya Guest,

Greetings from Nagoya! I was delighted to know that enjoyed your stay with us.
Our team certainly has personalized service as the number one focus, so I was delighted to read how much you enjoyed the experience at Hilton Nagoya.
Thank you for your comments and we all look forward to welcoming you back to the Hilton when your travels bring you to Nagoya.

With best regards,
Craig Bonnor
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Massachusetts
Level Contributor
30 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed November 18, 2012

This is a solid Hilton property. Some of the features and asthetics are a bit dated, but it is spacious relative to the vast majority of hotels in Japan. It has a solid buffet breakfast, but if it wasn't included in my rate, I probably would not splurge for it. In terms of restaurants, as is typical in the city of Japan, there are many. The staff gave good recommendations in general on where to eat. The train station is usually 3-4 mins by taxi on the way, and 5-7 mins on the way back. Typical fare is $7 each way. Back to dated features, this hotel really needs in room WiFi. The broadband is good and hi-speed relative to many other big Japanese hotels, but WiFi is the next logical step here. Finally, it is noticeably quiet and I think it is encouraged as all major international airlines have their Nagoya flight crews stay here.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dmrgt03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_ec_TYOHI, Hilton Nagoya at Hilton Nagoya, responded to this review, November 26, 2012
Dear Hilton Nagoya Guest,

Thank you for choosing Hilton Nagoya!
I am glad you enjoyed the breakfast, staff and internet.
We certainly aim to use excellent service to differentiate our hotel from others!
Thank you and we all look forward to welcoming you back to the Hilton when your travels bring you to Nagoya.

Best regards,
Craig Bonnor
General Manager, Hilton Nagoya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
175 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed November 18, 2012

From the moment we checked in at the counter, we were very well looked after by the Hilton Nagoya team. Staff members were all very polite and helpful and everyone we dealt with spoke very good English which made communication very easy. (not necessarily the case with all hotels in Japan!)

The best thing I like is the free shuttle bus to the station, Nagoya Castle and a couple of other shopping districts. The concierges and mini bus drivers on 17-18 November were very helpful and friendly to us.

Only minor suggestion is: although the rooms are spotlessly clean and tidy, the hotel is starting to show its age. I think scheduling some renovation works will help cement its place as one of the best in Nagoya.

Will definitely come back!

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TomTomAus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_ec_TYOHI, General Manager at Hilton Nagoya, responded to this review, November 19, 2012
Dear Hilton Nagoya Guest,

Thank you for choosing Hilton Nagoya!
It is always gratifying to receive recognition for efforts made
and I have passed on your comments to our team members
who I am sure will be even more motivated.
Thank you again and we all look forward to welcoming you back to the Hilton when your travels bring you to Nagoya.

Sincerely,
Craig Bonnor
General Manager
HILTON NAGOYA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Collierville, Tennessee
Level Contributor
54 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed October 31, 2012

Fantastic service by every employee you encounter. Great location in the middle of the city. Free van service to Nagoya Castle and the Sakae area. Tons of restaurants nearby. “Central Park”, a green space/park about one city block wide and many blocks long in the Sakae area is a 10 minute walk. 24 hour convenience store across the street that sells beer. The mattresses are very hard but the rest of the room was roomy and nice.

  • Stayed October 2012, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank JBers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_ec_TYOHI, General Manager at Hilton Nagoya, responded to this review, November 5, 2012
Dear Hilton Nagoya Guest,

Greetings from Nagoya!
Thank you for taking the time and trouble to write a review on Hilton Nagoya.
I was delighted to know that enjoyed your stay with us and you were most satisfied with our team members’ services and interaction with you.
Thank you and we all look forward to welcoming you back to the Hilton when your travels bring you to Nagoya.

Sincerely,
Craig Bonnor
General Manager
HILTON NAGOYA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairns, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 24, 2012

As visitors to the wonderful country of Japan, upon our arrival at the Nagoya Hilton as a family we can honestly say it has the best staff we have ever encountered in many countries. Where do we start with our congratulations. From the very warm welcome by everyone, even those not involved in our arrival, our tired tourist spirits lifted immediately. From the doorman, the reception staff to the staff in the executive lounge we were very warmly welcomed. The hotel infrastructure itself was very modern, welcoming and of the high quality expected of a Hilton which is why we chose not to risk making blind bookings in a foreign country but to just stay Hilton. However, what made this hotel extremely special was its people. Nothing was too much trouble for anyone and always with a smile. Even in the middle of a typhoon the staff were helpful, informative and caring. Congratulations to everyone on a wonderful hotel and we are very sincere in saying that you all are the best ever. Keep up the good work and a sincere thanks for a wonderful stay, especially all staff in the executive lounge. I dont praise management very often but you must be pretty good to have such great staff all over the hotel.

Room Tip: facing the city provides a wonderful view
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  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jennine d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_ec_TYOHI, General Manager at Hilton Nagoya, responded to this review, October 28, 2012
Dear Hilton Nagoya Guest,

Greetings from Nagoya! I was delighted to know that enjoyed your stay with us and that you were most satisfied with our team members’ services and interaction with you, and in particular our executive lounge staff.
It is always gratifying to receive recognition for efforts made and I have passed on your comments to our team members who I am sure will be even more motivated.
Thank you and we all look forward to welcoming you back to the Hilton when your travels bring you to Nagoya.

Best regards,
Craig Bonnor
General Manager, Hilton Nagoya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
31 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed October 9, 2012

Stayed 3 nights here, good location: 1 min from convenience and izakaya.

Got a deluxe room on high floor, spacious room with excellent view, friendly staff, , gym room 24/7 and pool open till late night, and reasonably priced. What more can I ask for? Definitely going back...

Room Tip: High floor
See more room tips
  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vicki c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_ec_TYOHI, General Manager at Hilton Nagoya, responded to this review, October 14, 2012
Dear Hilton Nagoya Guest,

Thank you for your comments and let me first say I was delighted to read you would definitely come back to Hilton Nagoya.
It was great to read your very positive comments on the service and various aspects of the product. We certainly aim to use excellent service to differentiate our hotel from others!
Once again, thanks for the comments and we look forward to welcoming you back to Hilton Nagoya soon.

With best regards,
Craig Bonnor
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Nagoya

Property: Hilton Nagoya
Address: 1-3-3 Sakae, Naka-ku, Nagoya 460-0008, Aichi Prefecture
Phone Number:
Location: Japan > Chubu > Aichi Prefecture > Nagoya
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Nagoya
#1 Luxury Hotel in Nagoya
#2 Business Hotel in Nagoya
#2 Family Hotel in Nagoya
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hilton Nagoya 4.5*
Number of rooms: 450
Official Description (provided by the hotel):
Just 5 minutes from Nagoya's main station in the heart of the business, shopping and entertainment area in Nagoya, the Hilton Nagoya is the city's only international full service hotel providing world class accommodation, banquet and restaurant facilities in the city center. The hotel is close to the world’s largest planetarium of Nagoya City Science Museum and provides a complimentary shuttle service to nearby attractions such as Nagoya Castle and Nagoya station. Guest rooms feature modern interiors, all contemporary comforts with dynamic city view including the most refreshing, restful bed, LCD TV with entertainment channels and high speed internet access. A full range of branded quality amenities, as well as comfortable bathrobes, Japanesse Yukata and slippers are offered in all guest rooms. The hotel offers 16 banquet rooms, with wireless internet access. Swim in the 49-foot indoor pool or work out in the 24/7 gym and relax in the sauna. Choose from 6 restaurants and bars at this Nagoya hotel and do business in the Executive Lounge or one of 16 banquet rooms for 10 -1200. Nagoya, Japan's one of the largest city makes a great base for exploring central Japan, beginning with the highlights of Nagoya's cultural and industrial heritage, excellent shopping and entertainment, as well as exploring the Ise Grand Shrine, the World Heritage sites of Shirakawa-go. ... more   less 
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Also Known As:
Hilton Nagoya Hotel Nagoya
Nagoya Hilton

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