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“Incredible”

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Movenpick Resort & Residences Aqaba
Ranked #4 of 40 Hotels in Aqaba
Certificate of Excellence
London, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Incredible”
Reviewed April 14, 2013

The rooms were clean, modern and very nice. The multiple pools perfect and right next to these were it's own beach. The breakfast was the best I've ever had and you must try their ice cream, its fantastic! If you want to find somewhere to watch the Premier League and have a pint then 5 minutes walk away is an English pub, when we wanted to watch the West Ham game it was exactly what we wanted, and next to that is a McDonalds if you'd want it. Overall I'd say that it will be well worth your money to stay here.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ChrisL572
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeelStefan, General Manager at Movenpick Resort & Residences Aqaba, responded to this review, June 11, 2013
Dear Sir,

We refer to your recent stay with us at the Mövenpick Resort & Residences Aqaba and thank you for completing our hotel’s online guest survey.

We all at Mövenpick Resort & Residences Aqaba were very pleased to hear that you have enjoyed your stay with us and that you have been satisfied with the services and facilities provided.

We would be delighted to welcome you back to Aqaba at the Mövenpick Resort & Residences in a not too distant future and assure you our best care and attention at all times.

Thanking you for your continued loyalty, we remain,

With best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,752 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (145)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
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English first
Gympie, Australia
Level Contributor
518 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 196 helpful votes
Reviewed April 14, 2013

Really happly with room, facilities & breakfast was excellent, great young chef on duty who had worked in Zurich for a spell, very cold he said. .The beach was well kept, BUT, my wife said for the first time in her life she had to swim through trash. Plastic bottles, cigarette butts, tea bags etc. In the room the usual excellent Trinitae Dead Sea toiletries (not available for purchase in the hotel shops?), & supposed to be free soft drinks, chips in the room. Nothing available, nor tea, when we checked in & the next day we collared the room guy who promptly provided water etc.Said something about his supervisor & we made it clear in Arabic we were not happy. Having worked in the Middle East for 15years training all Nationalities I have my suspicions of what might be going on.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank raffles123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeelStefan, General Manager at Movenpick Resort & Residences Aqaba, responded to this review, June 11, 2013
Dear Sir,

We refer to your recent stay with us at the Mövenpick Resort & Residences Aqaba and thank you for having completed our hotel's online guest satisfaction survey.

Careful note has been taken of your comments, which you have encountered during your stay at our resort. It goes without saying that we have discussed this matter with the concerned Executives, who will look into this matter and take immediate actions.

We will be delighted to be your host again during your next visit to Aqaba and assure you in advances our best care and attention to your comfort at all times.

Thanking you for your continued loyalty, we remain,

With best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed April 14, 2013

I got upgraded to a suite upon checking in. The rooms are very comfortable. The buffets were the best that I had in Jordan. The hotel has great views of Aqaba and the Red Sea. One of the sports channels has a replay of an NHL hockey game at 6pm which I thought was really neat.

  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ryan852
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeelStefan, General Manager at Movenpick Resort & Residences Aqaba, responded to this review, June 11, 2013
Dear Sir,

We refer to your recent stay with us at the Mövenpick Resort & Residences Aqaba and thank you for completing our hotel’s online guest survey.

We all at Mövenpick Resort & Residences Aqaba were very pleased to hear that you have enjoyed your stay with us and that you have been satisfied with the services and facilities provided.

We would be delighted to welcome you back to Aqaba at the Mövenpick Resort & Residences in a not too distant future and assure you our best care and attention at all times.

Thanking you for your continued loyalty, we remain,

With best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 13, 2013 via mobile

We made a mistake by staying at Moevenpick. The hotel was tired. Service was average. The staff understood very little English. Like its sister hotel at Petra, there was no turn down service. Bath robes were missing in the room, clock was not working etc. When we checked out the Kempinski opposite to Moevenpick, the hotel was of higher standard. It was a beautiful property. Lunch over looking the Red Sea was heavenly. Staff was exceptionally polite and well trained. They all spoke English and helpful. The spa was so beautiful and had excellent therapists. We could not even book an appointment with Moevenpick despite that we were their in-house guests. Fortunately their Red Sea Grill served very good local cuisine.

Stayed March 2013
Helpful?
Thank GeorgeLongHongKong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeelStefan, General Manager at Movenpick Resort & Residences Aqaba, responded to this review, June 11, 2013
Dear Sir,

We refer to your recent stay with us at the Mövenpick Resort & Residences Aqaba and thank you for having completed our hotel's online guest satisfaction survey.

Careful note has been taken of your comments, which you have encountered during your stay at our resort. It goes without saying that we have discussed this matter with the concerned Executives, who will look into this matter and take immediate actions.

We will be delighted to be your host again during your next visit to Aqaba and assure you in advances our best care and attention to your comfort at all times.

Thanking you for your continued loyalty, we remain,

With best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Level Contributor
27 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed April 12, 2013

Once again Movenpick doesn't meet expectations. Spent time at check in explaining we wanted a king bed but again ended up with 2 single beds. Bathroom outdated and small. Noisy location on main road plus our room was above the pub which was noisy. Paid for wi fi but in most cases it did not work around the resort even though this is what was promised. Beach was nice but noisy and the petrol fumes from boats was oner powering. Bridge pool was more relaxing. Breakfast was great but the best part of our stay here was The Red Sea Grill. Beautiful seafood, excellent staff and great views. We came here to relax but found this difficult due to the noise.

Room Tip: Ask for room away from road and pub. Check bedding arrangements before you accept room.
See more room tips
  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michelene H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeelStefan, General Manager at Movenpick Resort & Residences Aqaba, responded to this review, June 11, 2013
Dear Sir,

We refer to your recent stay with us at the Mövenpick Resort & Residences Aqaba and thank you for having completed our hotel's online guest satisfaction survey.

Careful note has been taken of your comments, which you have encountered during your stay at our resort. It goes without saying that we have discussed this matter with the concerned Executives, who will look into this matter and take immediate actions.

We will be delighted to be your host again during your next visit to Aqaba and assure you in advances our best care and attention to your comfort at all times.

Thanking you for your continued loyalty, we remain,

With best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 8, 2013

It all start from the main gate, the security persone has no sense of hospitality nor making the guest feels welcomed . If you are holding a bag with some drinks in , well you have committed the ultimate crime. if you went out and bought some water, juice and you were holding a bag the moment that guard sees you he is just like : hey you show me whats in there !! What !! It's not of your business ! If it is you just ask in a polite way , i'm not hiding anything .. Ok now at the reception desk , you are checking in and it's not that experience were you just feel you are delighted. The room was kept uncleaned till 7 in evening !! Towls are of bad material and not suitable for a 5 stars hotel. No tooth paste no tooth brush no slippers and you have to do something for this 15 inch old TV.
You switch off the air conditioner 5 minutes later it goes on by it self !! lol
However we need to say couple of positives , the pool and the beach are ok the food is ok location is great. in all do some courses for your staff on how to treat your guests coz word of mouth counts.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HAK85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeelStefan, General Manager at Movenpick Resort & Residences Aqaba, responded to this review, June 11, 2013
Dear Sir,

We refer to your recent stay with us at the Mövenpick Resort & Residences Aqaba and thank you for having completed our hotel's online guest satisfaction survey.

Careful note has been taken of your comments, which you have encountered during your stay at our resort. It goes without saying that we have discussed this matter with the concerned Executives, who will look into this matter and take immediate actions.

We will be delighted to be your host again during your next visit to Aqaba and assure you in advances our best care and attention to your comfort at all times.

Thanking you for your continued loyalty, we remain,

With best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jordan
1 review
Reviewed April 5, 2013

nice hotel
very kind staff
we are so happy
thank you mr KILL and 5th floor manger mr Hani he was so kind and very helpful man
mr Hani is so nice person and my kids loved him so much and they need to come back to visit this nice and wonderful staff

Room Tip: any one like to get nice service go to 5th floor in mr Hani floor
See more room tips
  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank raedJordan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeelStefan, General Manager at Movenpick Resort & Residences Aqaba, responded to this review, June 12, 2013
Dear Mr Raed,

We refer to your recent stay with us at the Mövenpick Resort & Residences Aqaba and thank you for completing our hotel’s online guest survey.

We all at Mövenpick Resort & Residences Aqaba were very pleased to hear that you have enjoyed your stay with us and that you have been satisfied with the services and facilities provided.

Dear Mr Raed, we would be delighted to welcome you back to Aqaba at the Mövenpick Resort & Residences in a not too distant future and assure you our best care and attention at all times.

Thanking you for your continued loyalty, we remain,

With best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Movenpick Resort & Residences Aqaba

Property: Movenpick Resort & Residences Aqaba
Address: King Hussein Street, Aqaba 77110, Jordan
Phone Number:
Location: Jordan > Al Aqabah Governorate > Aqaba
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Top resorts Hotel in Aqaba
#4 Family Hotel in Aqaba
#4 Spa Hotel in Aqaba
#4 Luxury Hotel in Aqaba
#6 Romantic Hotel in Aqaba
#7 Business Hotel in Aqaba
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Movenpick Resort & Residences Aqaba 5*
Number of rooms: 247
Official Description (provided by the hotel):
Welcome to the ancient trading centre of Aqaba. At the Mövenpick Resort Aqaba, on the shores of the Red Sea, business travellers can attend to business and also relax in a perfect cultural and culinary environment. With our Swiss hospitality we will fulfill all your wishes. ... more   less 
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Also Known As:
Moevenpick Resort And Residence Aqaba
Moevenpick Resort & Residence Aqaba Hotel Aqaba
Moevenpick Hotel Residence Aqaba
Movenpick Aqaba

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