I booked via email and didn't get a response. Telephone call with Tina assured me that she did respond and the trip was good to go...pickup at the Hotel nearby at 9. 9 came and went and no pickup but the shop was nearby so I walked there. Arrived to find Tina with a friendly welcome. From that point forward, the Dive Center turned out to be one of the friendliest places I have been to. Tina was great and even brought her computer to show me the response was indeed sent (I believed her before seeing the proof). More importantly, once onboard the Sea Breeze, Susan took over as divemaster and could not have been more friendly, informative or supportive. She explained the dive, where we would go and what to look for. Underwater, Susan was attentive and a terrific guide, pointing out items of interest. Shadi was more laid back but once I engaged in conversation, he was as friendly and informative as he could be. The entire staff deserves kudos. A great trip and I recommend the dive shop to anyone going to Aqaba!