This is a lovely hotel with excellent staff. However there are good points and, whilst I would not say "bad" points, they are not so good points. We travelled as two couples and one person made the booking. Some weeks after the original booking, we were contacted to say that as it was the Eid holiday we had to pay for the 4 night stay in full. I questioned this and was told it was policy, despite pointing out that there was nothing in the Terms and Conditions. I received a reply that they had taken the first night's charge for both rooms as per the Cancellation clause as it was less than 72 hours prior, despite the fact that there had been no cancellation. One of the other party then contacted the bookings dept and also the General Manager and was reassured that the rooms had not been cancelled.
When we arrived, the welcome was very good. The other couple who had contacted the General Manager was upgraded to a suite ( which was beautiful, and they were celebrating their anniversary so this was a lovely gesture for them). We were told that we had been upgraded to an executive room but in reality I believe that we were in the room that had been booked. It was also a beautiful room and very comfortable and I have no complaints and the staff were extremely attentive throughout the stay.
The staff were amazing at this hotel, catering to all our needs. Any time we contacted housekeeping for towels, ice, iron and board, they arrived within minutes and this was immediately followed up with a telephone call to check that they had arrived. The only problem was that every day after our room had been cleaned either towels or bath mats hadn't been left in the room and so we had to call for them.
The food was extremely good with a huge variety and they were able to cater well for a gluten free diet. There is a large staff and all the management staff were visible and hands on at all times which was very impressive.
Lastly, probably due to the fact that it was a peak holiday period, there were not enough loungers either by the pool or on the beach although there was a plentiful supply of good quality towels. We dropped our camera on the beach one day and it was returned to us before we even knew that we had lost it which was pretty impressive.
All in all I would definitely return to this hotel.
- Official Description (provided by the hotel):
- Gracefully situated on the white sandy beaches and azure waters of the Red Sea, The Kempinski Hotel Aqaba offers a transcendent sensory experience. With an array of culinary options, leisure activities, and top-tier pampering and perfectly at home within its picturesque surroundings, this resort is heaven to explorers and leisure seekers alike. Set against a stunning backdrop, the hotel combines the warmth of the Jordanians with the highest standards of a luxury European resort. Style is contemporary chic and the resort’s fascinating tear drop design guarantees sea views from every room, complemented by luxurious facilities and state-of-the-art technology. There are three lounges and three eateries to choose from serving everything fromextensive gourmet buffets, delicious fresh seafood and an assortment of tantalising treats. At night the hotel blossoms with wondrous façade lighting, paving the way for an unforgettable evening of cocktails and malts, around the sunken pool or at Aqua Lounge, a favourite with romantics due to its gorgeous views of the Red Sea.For pampering and healing both inside and out, Kempinski The Spa offers a journey of tranquility with treatments using an assortment of luxurious elixirs and ingredients. With a fully equipped gym overlooking the ocean, the resort offers everything your body needs to unwind and rejuvenate. It goes without saying that the diving here is incredible and guests can explore the largest collection of natural soft corals in the world when delving into the glittery, calm waters. Aqaba is a warm and inviting city, fringed with palm trees, shopping and a vast array of leisure, sporting and entertainment facilities. Ideal for year round sunshine, Kempinski Aqaba is the perfect location to explore all the delights that Jordan has to offer. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Hotwire, Cancelon, HotelQuickly and Hotel.de so you can book your Kempinski Hotel Aqaba Red Sea reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Kempinski Hotel Aqaba