My Deputy booked us into this hotel for three nights and I had heard so many good remarks that I was looking forward to the retreat. And I was not disappointed.A contemporary hotel sitting on the beach at the head of the Gulf of Aqaba, every action is orchestrated to please the customer. Check in was seamless and they asked me what newspaper I would like at my room daily. Given a choice, I answered, "International." But I never saw it!
My room was on the fifth floor overlooking the pools and the beach and the Gulf. Stunning would not be an overstatement! The room is large and very well appointed. The balcony was large. The bathroom was well laid out and the bathtub had a picture window view of the bedroom. Not sure what that is about unless it's a subtle effort to get you to rent another room for the kids.
So the hotel and location is beautiful and the room and breakfast is quite acceptable, although I wonder who the Sherlock was that designed the buffet logistics. The hot dishes are lined up directly in front of the chefs. And this is where everyone lines up to place their egg orders. So good luck trying to help yourself to the hot dishes while the feeding frenzy is focused on eggs. I've had better breakfast buffets but it was perfectly acceptable and the view from the breakfast veranda makes up for the logistical faux pas.
So what could possibly erode from this? Communications. Starting with the lack of my daily newspaper, my next request was from the room. I called Guest Services and the exchange was extremely courteous and professional. I ordered a bucket of ice, a glass and tissues. I received a bucket of ice. But before I had an opportunity to complain, Guest Services had called to check on my satisfaction. By then I had poured myself a drink in a coffee cup. So then a young lady showed up at my door and held out a glass with a puzzled look wondering why I would need a glass. Because the "glass" in the bathroom is plastic and about the size of a shot glass, lady. And I like my whisky tall. Then she asked if there was anything else. OK. Good follow up. I asked for tissue and she asked what kind. I told her for my nose. I was informed that housekeeping would bring it. Knock, knock. I open the door and here is housekeeping with a roll of toilet paper. Sigh.
The next day I remembered I had forgotten to tip the housekeeper so I called again and asked for the housekeeper that had cleaned my room.
"Do you need a cleanup?"
"No, I forgot to tip him."
Then the phone rang and I was informed that a colleague was at my door. I hadn't heard the knock or ring. So I answered the door and was asked if I needed a housekeeper. "Yes, the one who cleaned my room.
"No, I just want to tip him."
Knock knock. "Do you need a towel?"
"No, I need the housekeeper who cleaned my room."
"That was me."
"OK. I forgot to tip you."
End of drama.
So if I had to guess based on empirical evidence, I would suggest that the hotel would probably benefit from a workshop on listening skills for their staff.
But the hotel and service is classy. Just need to ratchet it up a notch!
- Official Description (provided by the hotel):
- Gracefully situated on the white sandy beaches and azure waters of the Red Sea, The Kempinski Hotel Aqaba offers a transcendent sensory experience. With an array of culinary options, leisure activities, and top-tier pampering and perfectly at home within its picturesque surroundings, this resort is heaven to explorers and leisure seekers alike. Set against a stunning backdrop, the hotel combines the warmth of the Jordanians with the highest standards of a luxury European resort. Style is contemporary chic and the resort’s fascinating tear drop design guarantees sea views from every room, complemented by luxurious facilities and state-of-the-art technology. There are three lounges and three eateries to choose from serving everything fromextensive gourmet buffets, delicious fresh seafood and an assortment of tantalising treats. At night the hotel blossoms with wondrous façade lighting, paving the way for an unforgettable evening of cocktails and malts, around the sunken pool or at Aqua Lounge, a favourite with romantics due to its gorgeous views of the Red Sea.For pampering and healing both inside and out, Kempinski The Spa offers a journey of tranquility with treatments using an assortment of luxurious elixirs and ingredients. With a fully equipped gym overlooking the ocean, the resort offers everything your body needs to unwind and rejuvenate. It goes without saying that the diving here is incredible and guests can explore the largest collection of natural soft corals in the world when delving into the glittery, calm waters. Aqaba is a warm and inviting city, fringed with palm trees, shopping and a vast array of leisure, sporting and entertainment facilities. Ideal for year round sunshine, Kempinski Aqaba is the perfect location to explore all the delights that Jordan has to offer. ... more less
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- Also Known As:
- Kempinski Hotel Aqaba