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“Kitchen useful as bar” 4 of 5 stars
Review of Extended Stay America - Buffalo - Amherst

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Extended Stay America - Buffalo - Amherst
Ranked #15 of 17 Hotels in Amherst
Mississauga, Canada
2 reviews
“Kitchen useful as bar”
4 of 5 stars Reviewed May 25, 2014

The front desk staff are great. I was given a room that had not had pets as requested and near the lobby. Good value. Microwave was not clean but fridge full size. Bob Evans at exit is handy although too far to walk for some and the sidewalk does not extend to the hotel.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank barrymac50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Buffalo - Amherst, responded to this review, May 28, 2014
Thank you for taking the time to write a review of our hotel. I'm glad that you enjoyed your fully equipped kitchen during your stay with us. As well, it's great to hear that you were pleased with the service provided by our great staff. We hope to see you again, should your travels bring you back to our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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70 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Mirabel, Qc
Level Contributor
367 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 370 helpful votes
5 of 5 stars Reviewed May 24, 2014

This Extended Stay America is a very nice hotel.
The room, the lobby and the hotel in general was clean and quiet.
The beds and pillows were comfortable.
We had a very nice, helpful and friendly check-in... thanks to Nicole :) Check-out was also fast, simple and friendly.
The room had a full kitchen, the equipment was limited but similar to what you find in similar hotel, we get use to it... and so we carry some equipment ourself to fill our needs (like plastic bowls and wine glass ;)
Well located between dowtown Buffalo and Niagara, close to University at Buffalo and also to shopping and restaurants.
The price is good for what you get.
The hotel is pet friendly (25$/night).
We really appreciated our stay and recommend this hotel.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Ben0844
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Buffalo - Amherst, responded to this review, May 28, 2014
Thank you for taking the time to write a review of our hotel. I'm glad that we were able to provide you with a clean, quiet and comfortable room at an affordable rate. As well, it's great to hear that you were pleased with our helpful, friendly staff, your fully equipped kitchen and our location. I will be sure to share your kind remarks with our team.

Thank you for choosing Extended Stay America. We hope to see you again, should your travels bring you back to our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plattsburgh, New York
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 6, 2014

Nice place! Very convenient; stone's throw away from highway, restaurants, stores! Easy to get to UB! Quick drive to Niagra Falls (make sure you have your passport so that you can explore both sides) ! Excellent customer service!! Overall, we had a very good - excellent experience!

Room Tip: Just ask for your preferences.
See more room tips
  • Stayed April 2014, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Valeri R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, Manager at Extended Stay America - Buffalo - Amherst, responded to this review, May 9, 2014
The staff and I appreciate your kind remarks. I’m happy to hear that you enjoyed your time at our hotel and the service our staff provided. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 14, 2014

I have stayed at this hotel many times and am always 100% satisfied. It is clean, safe, comfortable, and the staff is professional and courteous. A great value and always an excellent experience. An A+!

  • Stayed April 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Rrrr4ttt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, Manager at Extended Stay America - Buffalo - Amherst, responded to this review, April 23, 2014
The staff and I appreciate your kind remarks. We’re thrilled to hear that you enjoyed your time at our hotel and the service our staff provided. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brantford, Canada
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 stars Reviewed March 24, 2014

I stayed here in October 2013. When I got to my room I found hair in the bathroom (not going to mention what type of hair.) The room was filthy, I took a shower and walked across the carpet floor in the room and the bottoms of my feet were completely black! After my stay the hotel sent me a brief survey to complete about my experience staying there. I complained about the cleanliness and was contacted a few days later from the hotel manager offering me a free night stay to give them a second chance. I was willing to accept the offer and sent him my info as he had asked so I could be sent the coupon. I never heard back from the manager. I emailed again a few weeks later inquiring about his offer. He still never responded. Don't try and win my business back if you aren't going to follow through with you offer. Not impressed, will never stay here again!

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
2 Thank sbchvl68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Buffalo - Amherst, responded to this review, March 26, 2014
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding your room’s condition is truly regrettable, and I apologize for your experience. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure your experience is not repeated. I really appreciate you bringing this to my attention. I invite you to contact me directly, at ahm@extendedstay.com, to discuss this further. We hope we have the chance to provide you with a better experience at our hotel the next time you’re in town.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Gordon, Georgia
1 review
5 of 5 stars Reviewed January 14, 2014

Ms Shannon, Mr Louis, and Mr Karl - all three of these personnel are ACES. I am appreciative and grateful to each of them for providing me the "yes we can" attitudes with regards to each of my requests. They are great customer service personnel. Please promote them today. Thank you much.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Carl P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Buffalo - Amherst, responded to this review, January 21, 2014
Dear Carl P,

Thank you so much for posting a review of our property. I am proud of our team and their exceptional customer service. Thank you for choosing our hotel. We hope to see you again soon.

Brian Doherty
General Manager

Extended Stay America
Tel: 716.564.0620 Fax: 716.564.0630
ahm@extendedstay.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed December 2, 2013

Here since March and though I had some medical issues and Praxair fired me in November after relocating me from the Virgin Islands to the area, I am leaving at the end of the year. No issues, great staff. Relatively quiet - some meandering shoeless guys and some loud voices in the lobby.

Room Tip: Corner suites are nice but need new mattresses.
See more room tips
  • Stayed February 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Will W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Buffalo - Amherst, responded to this review, December 6, 2013
Will - I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding the staff our hotel overall. Still, I am sorry that you were disturbed by other guests throughout your stay. In response, the staff and I are working to enhance our noise policy so that these types of issues are not repeated moving forward.

Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Buffalo - Amherst

Property: Extended Stay America - Buffalo - Amherst
Address: 125 Inn Keepers Ln, Amherst, NY 14228-3531
Phone Number:
Location: United States > New York > Amherst
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #15 of 17 Hotels in Amherst
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Buffalo - Amherst 2.5*
Number of rooms: 119
Reservation Options:
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Also Known As:
Extended Stay America Buffalo Amherst Hotel Amherst
Extended Stay America Amherst
Extended Stay Amherst
Amherst Extended Stay

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