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DoubleTree by Hilton Hotel Buffalo - Amherst
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Reviews (1,007)
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All reviewsdouble treecookiesfront deskhardwood floorsnice hotelstarbucks coffeeniagara fallscleaning staffpool and hot tubbed was comfortablegreat place to stayexcellent stayfitness roomshuttle servicenorth campusbusiness tripwings
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726 - 731 of 1,007 reviews
Reviewed January 14, 2014

From the front desk, maintenance, servers to cleaning personnel and everyone we encountered, had a genuine kindness and desire to help. My assumption is great management trickles down. They do a superior job at this hotel.

  • Stayed: December 2013, traveled with family
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Review collected in partnership with DoubleTree by Hilton
1  Thank Joseph G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMolendaInnKeeper, General Manager at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this reviewResponded February 3, 2014

Hi Joseph G,

Thank you for the nice review and for sharing your opinion of our hotel to the millions of people who read these reviews. I never tire of hearing when we satisfy a guest.

Safe Travels,

Tom Molenda
General Manager

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Reviewed January 14, 2014

I had stayed here for a trip to Niagara falls, stayed for a day in this hotel and stayed for single days in different hotels due to unavailabilty during May month.. Its really good hotel with Warm welcome.. I particularly like Double Tree brand in the Hilton group.. they way they welcome with the warm cookie is really good.. Overall the hotel was quite good and we had a decent stay...

  • Stayed: May 2013, traveled with family
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Thank DuraimuruganTM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMolendaInnKeeper, General Manager at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this reviewResponded February 3, 2014

Hello DuraimuruganTM,

Thank you for the nice review. I was pleased to hear that you stayed with us during your Niagara Falls trip as we are only about 20 minutes from the falls. Thank you for taking the time to submit your review and we are glad you enjoyed your stay and "The Cookie"!

Sincerely,

Tom Molenda
General Manager

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Reviewed January 11, 2014 via mobile

I ended up staying here when I got stranded for work due to recent storm. The staff was wonderful and the rooms were nice. Only complaint is just a personal preference the rooms did not have carpet which was ok just haven't been in a hotel like that before and the bathroom was alittle small. The door is super close to the toilet. It's close to a lot of restaurants and they have a shuttle and I would recommend using it as it made it easy not to dive any where. They have a nice little bar with a place to sit down for meals. I didn't try their food, just because the food in the area is amazing and I would not waste a meal on hotel food.

Stayed: January 2014, traveled on business
Thank Cck02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMolendaInnKeeper, General Manager at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this reviewResponded January 28, 2014

Hello Cck02,

Thank you for the nice title and nice review. I appreciated you pointing out our great staff and some of our added amenities. The hard wood floors are one of those items that some people like and some people just are not accustomed to, our reasoning for that surface application is to promote a cleaner and less allergenic environment. I was glad to hear you had a chance to get out in our neighborhood and try some of the area options for dining.

Hope you can visit again soon.

Sincerely,

Tom Molenda
General Manager

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Reviewed January 8, 2014

This hotel is just plain lovely. The staff was friendly and courteous. Our room was really nice and very clean. I ordered a few drinks and a cheese tray on line before our arrival, and they were in our fridge when we arrived. The cheese tray and drinks were excellent! I would highly recommend this hotel!

  • Stayed: January 2014, traveled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Steve F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMolendaInnKeeper, General Manager at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this reviewResponded January 13, 2014

Hello Steve F,

I see you are one of our neighbors from up north, thank you for staying with us and for the very nice review. I appreciated you sharing all the positives you experienced during your stay and I will make sure to share this review with our team here.

Hope to see you again soon.

Sincerely,

Tom Molenda
General Manager

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Reviewed January 8, 2014

We travel with our cat from Buffalo back to Florida and stayed for the first time at this hotel. We were delighted that the room had no pet odors or disinfectant type smells! We will definitely stay here again!

  • Stayed: December 2013, traveled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Susan E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMolendaInnKeeper, General Manager at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this reviewResponded January 13, 2014

Hi Susan L E,

Thank you for your review and hope you and the cat made it home safe. We have a very good system in place for cleaning and deoderizing pet use rooms so than kyou for noticing. We have always offered pet friendly rooms and do our very best to keep them neutral in scent.

Have a Great Day.

Tom Molenda
General Manager

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