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“Amherst Double Tree”

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DoubleTree by Hilton Hotel Buffalo - Amherst
Ranked #3 of 17 Hotels in Amherst
Certificate of Excellence
chicago, United States
1 review
“Amherst Double Tree”
Reviewed October 8, 2013

It looked like a pretty nice hotel. However, as I got to my room, I found a bed bug under the mattress. I was given a new room which then turned out to have a broken television. A very disappointing stay.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Chris M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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908 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Troy, United States
2 reviews
Reviewed October 7, 2013

Best staff in Buffalo NY! Clean and contemporary with many dining options close by. Been going here for many years and I see the same friendly faces each time I visit. Even the hotel manager Tom will greet you. I highly recommend.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Kimberly S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buffalo, New York
1 review
Reviewed October 6, 2013

The whole staff of the hotel from the front desk people, to all the house keeping people, and to the restaurant waiters are very friendly and eager to help! Our breakfast every morning was pleasant and delicious! Our waiter Holli always took care of us! We would highly recommend this hotel to everyone!

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Melissa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 1, 2013

A nice break away, this boutique hotel (was an Indigo in its previosu life) is comfortable, quiet, has the right amenitiies and is close to shopping. The wood flooring instead of carpetting in the room is so much cleaner!

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank 945elizabethf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed September 29, 2013 via mobile

I stayed here for 2 days for a business trip. The rooms are really clean and the hotel is nice and quiet. The restaurant across the street Santorra's has the best wings and pizza. So please try to eat there if you can. The hotel staff is really friendly and the van can take you to places close by if you tip the van driver a few books. Overall great hotel.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alexm0830
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed September 29, 2013

I've stayed here before when it was the Indigo and it's still a convenient place to sleep a night before taking a flight out. You can get really good value if you use one of the discount sellers, and the staff is friendly.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mgtor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Fe, New Mexico
Level Contributor
88 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed September 26, 2013

I stayed here 3 nights at the beginning of September. I had stayed here often when it was an Indigo Hotel. This does not live up to the standards of a Hilton Hotel. I use Hilton a lot. Check in was easy and pleasant. The room was another story. The hotel's housekeeping department needs some supervision. In the daylight I saw that the throw rug in the room was absolutely filthy. I pulled it into the hall and called the desk to remove it. I didn't want another. There were rolled up newspapers under the stuffed chair. It was hidden by the ottoman which had never been moved to vacuum. The bathroom also needed a refresh and I had to call for towels. Can't blame the staff. It's the management that needs to check on these things.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lrossnm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Buffalo - Amherst

Property: DoubleTree by Hilton Hotel Buffalo - Amherst
Address: 10 Flint Rd, Amherst, NY 14226-1047 (Formerly Hotel Indigo Buffalo Amherst)
Phone Number:
Location: United States > New York > Amherst
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Amherst
#5 Family Hotel in Amherst
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Buffalo - Amherst 3.5*
Number of rooms: 199
Official Description (provided by the hotel):
The DoubleTree by Hilton Hotel Buffalo - Amherst welcomes you with an innovative blend of contemporary design and traditional hospitality. Conveniently located just off I-290 in Amherst, NY, the hotel is between downtown Buffalo and beautiful Niagara Falls. Park your vehicle in the hotel parking lot and fly from our suburban, northeast Buffalo hotel, just 10 minutes from Buffalo International Airport. Drive less than one mile to the University of Buffalo North Campus (SUNY) and only minutes to shopping, dining, and entertainment. ... more   less 
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Also Known As:
Hotel Indigo Amherst
Amherst Hotel Indigo

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