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“Great staff, clean” 4 of 5 bubbles
Review of DoubleTree by Hilton Hotel Buffalo - Amherst

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DoubleTree by Hilton Hotel Buffalo - Amherst
Ranked #3 of 16 Hotels in Amherst
Certificate of Excellence
Indiana, Pennsylvania
Level Contributor
273 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
“Great staff, clean”
4 of 5 bubbles Reviewed April 8, 2013

Gret staff and clean, modern hotel. Restaurant/bar staff is friendly and food is pretty decent. Not much around but there is two nice bars down in a shopping center on the corner and Univ of Buffalo is across the street. Rooms are comfy.

  • Stayed March 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank LaurLaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMolendaInnKeeper, General Manager at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review, April 9, 2013
Hi LaurLaw,

Thank you for taking the time to submit your review. We are glad you pointed out our friendly team and the level of cleanliness you experienced. Please remember on your next visit, we shuttle our guests anywhere within a 5 mile radius of the building, so we can easily take you the the Maple Road Entertainment Corridor which is 1 mile from the hotel. There is a large mall, dozens of restaurants, movie theater, and other activities right around the block.

Thank you again for staying with us.

Sincerely,

Tom Molenda
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

833 reviews from our community

Traveler rating
    351
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    130
    65
    27
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
  • English first
  • Any
English first
Princeton, New Jersey
Level Contributor
91 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed April 7, 2013

Hotels in Niagara falls during peak season are crazily priced and thus I didnt mind staying a few miles away for the difference was huge. Being a Hilton aficinado, i opted for this Double Tree for it was the closest and cheapest to Niagara Falls and who doesnt loves the signature Double Tree cookie.
So the hotel is a good 20-25 minute drive to Niagara falls and is very close to SUNY so for students or visiting professors, this is a good option. There are several hotels in this area, however there isnt any restaurant closeby so you have to drive a bit.
being a status holder with Hilton, i got upgraded to a 2 room suite which was good as the living room with the kitchenette was great. the bathroom was a great size too.
A big dampener was the breakfast, being a privileged member and being entitled to free bfast, unlike most double tree's, this one only provided me an option of a juice bottle and a danish pastry from the hotel's coffee shop which as a big disappointment.

Room Tip: Request for one of the few suites this property has, you'll like it.
See more room tips
  • Stayed July 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank thewanderer-nammo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMolendaInnKeeper, General Manager at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review, April 9, 2013
Hello thewanderer,

Thank you for the nice review. Yes, we are close to the falls and yes, we see a large number of Niagara Falls visitors staying in our area. Thank you for being a HHonors member, we appreciate your loyality, and the upgrades are always our pleasure. I am somewhat perplexed about your breakfast situation, as our complimentary Diamond HHonor Member Breakfast includes a large variety of items and choices for you. Please contact me directly so I may further understand what happenened during breakfast on this visit. My information is listed below.

Sincerely,

Tom Molenda
General Manager
716.689.0015
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, Canada
Level Contributor
54 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed April 7, 2013

Not being familiar with hotels in or near Buffalo airport we spent lots of time searching the Internet and reading reviews. We have been happy with Double Tree and this location is no exception.
The location is very easy to get to, not far from Buffalo downtown (or the Peace Bridge)
The hotel has a very nice lobby with an open area, small bar area with flat screen tvs and a small dinning room area.
The rooms are not huge, but they are adequate with 2 double beds, desk and chair and HDTV.
The washroom is clean, but again not huge. Free WIFI.
The most impressive part is how friendly and accommodating all the staff are, the ladies at the front desk, the bartender and even the gentlemen that appeared to be doing some maintenance in the hallway. In today's society with customer service this is truly noteworthy.
The parking at the rear of the hotel is where the vehicle is left when you fly out, so there are no issues about having to drop it off at another location. A shuttle service is available for rides to and from the airport.
If you need a convenient location to stay near Buffalo airport that has included parking you should give this location a serious look.
Even our 2 teenage kids have complemented the location.

  • Stayed April 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Luv2travel6768
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niagara Falls, New York
1 review
5 of 5 bubbles Reviewed April 6, 2013

The room was lovely, had everything I needed. Loved the music station selections on the TV - smooth jazz at night, classical in the morning with my in-room tea! The staff was outstanding....from the room maids, the cleaning personnel in the hallway, the front desk, every person had a smile and a hello or good morning! I would DEFINITELY stay here again!! Excellent!!

Room Tip: I saw several of the rooms of the people with whom I was traveling - all were fine. Everyone slept...
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  • Stayed April 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bette B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ridgeville, on
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed April 5, 2013

Rated as 3 1/2 star - no way. Room tiny - no closet, can't provide fridge (probably because not enough room). Beer caps and debris in the electric heater - room 223.. Curtains look like original with hotel. Not well maintained. We paid for 2 nights through t/p company. Going to cut our losses after tonight and go somewhere else. Lesson learned.

  • Stayed April 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank TrevorC951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMolendaInnKeeper, General Manager at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review, April 9, 2013
Hello Trevor C951,

Thank you for taking the time to write your review. Let me first apologize for what sounds like a not so pleasant stay. I have deployed our maintenance team to investigate the issues you noted about your guest room. I would also like the opportunity to speak with you further about this stay. Additionally, we do have multiple type guestrooms in the hotel, some room types offer larger spaces for those requiring a bit more room, and also rooms which feature refrigerators and microwaves. Our hotel does have 187 rooms to offer a wide variety of options which we try and satisfy the many varied needs of our many guests.

Please telephone me at the number below so I can learn more about your stay.

Thank you again for your time.

Sincerely.

Tom Molenda
General Manager
716.689.0015
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 30, 2013 via mobile

Front desk staff always very friendly, as well as the shuttle drivers. Bartenders are nice and the food is good. Fun and good sports bar/restaurant across the street(Santoras), if the hotel bar is closed. The rooms are warmly decorated. Beds are very comfortable. Overall a nice place to stay when in Buffalo. And of course the Doubletree warm cookie you get at check-in is a great way to start your stay!

Stayed March 2013, traveled on business
Helpful?
Thank Jim K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albany, New York
Level Contributor
97 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed March 28, 2013

As a business traveler and Hilton Diamond member, I spend many nights in Hilton properties. This one is simply not up to par. I understand it was previously an Indigo hotel, and from my experience, it has not upgraded to what I have come to expect from the Hilton chain.
I arrived at around 10pm and although I was the only guest at the desk, the clerk couldn't take her eyes off of her computer screen to help me. I cooled my heels for quite a while as she continued to start at her computer, until finally another staff came over to check me in. First impressions count greatly and this was not a good one.
Room was average but had a poor layout and no place for one's suitcase. Bed was good but clearly the room needs renovation.
Room service was also average or below and not a good value for the money. I regularly use room service at Hilton Hotels and this was not up to par.
The worst was the fitness center which had only 1 item of cardio equipment which was working. The rest either had "out of order" signs or were in fact out of order. Not good.
The entire 2 day stay was average at best.
I will not stay at this location again.

  • Stayed March 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank jett137
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Buffalo - Amherst

Property: DoubleTree by Hilton Hotel Buffalo - Amherst
Address: 10 Flint Road, Amherst, NY 14226 (Formerly Hotel Indigo Buffalo Amherst)
Phone Number:
Location: United States > New York > Amherst
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Amherst
#5 Family Hotel in Amherst
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Buffalo - Amherst 3.5*
Number of rooms: 199
Official Description (provided by the hotel):
The DoubleTree by Hilton Hotel Buffalo - Amherst welcomes you with an innovative blend of contemporary design and traditional hospitality. Conveniently located just off I-290 in Amherst, NY, the hotel is between downtown Buffalo and beautiful Niagara Falls. Park your vehicle in the hotel parking lot and fly from our suburban, northeast Buffalo hotel, just 10 minutes from Buffalo International Airport. Drive less than one mile to the University of Buffalo North Campus (SUNY) and only minutes to shopping, dining, and entertainment. ... more   less 
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Also Known As:
Hotel Indigo Amherst
Amherst Hotel Indigo

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