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DoubleTree by Hilton Hotel Buffalo - Amherst
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Reviews (1,018)
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All reviewsdouble treecookiesfront deskhardwood floorsnice hotelstarbucks coffeeniagara fallscleaning staffpool and hot tubgreat place to staybed was comfortableexcellent staynorth campusbusiness tripfree breakfastbuffaloholly
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Reviewed April 7, 2013

Hotels in Niagara falls during peak season are crazily priced and thus I didnt mind staying a few miles away for the difference was huge. Being a Hilton aficinado, i opted for this Double Tree for it was the closest and cheapest to Niagara Falls and who doesnt loves the signature Double Tree cookie.
So the hotel is a good 20-25 minute drive to Niagara falls and is very close to SUNY so for students or visiting professors, this is a good option. There are several hotels in this area, however there isnt any restaurant closeby so you have to drive a bit.
being a status holder with Hilton, i got upgraded to a 2 room suite which was good as the living room with the kitchenette was great. the bathroom was a great size too.
A big dampener was the breakfast, being a privileged member and being entitled to free bfast, unlike most double tree's, this one only provided me an option of a juice bottle and a danish pastry from the hotel's coffee shop which as a big disappointment.

Room Tip: Request for one of the few suites this property has, you'll like it.
  • Stayed: July 2012, traveled with family
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Thank thewanderer-nammo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMolendaInnKeeper, General Manager at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this reviewResponded April 9, 2013

Hello thewanderer,

Thank you for the nice review. Yes, we are close to the falls and yes, we see a large number of Niagara Falls visitors staying in our area. Thank you for being a HHonors member, we appreciate your loyality, and the upgrades are always our pleasure. I am somewhat perplexed about your breakfast situation, as our complimentary Diamond HHonor Member Breakfast includes a large variety of items and choices for you. Please contact me directly so I may further understand what happenened during breakfast on this visit. My information is listed below.

Sincerely,

Tom Molenda
General Manager
716.689.0015

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 7, 2013

Not being familiar with hotels in or near Buffalo airport we spent lots of time searching the Internet and reading reviews. We have been happy with Double Tree and this location is no exception.
The location is very easy to get to, not far from Buffalo downtown (or the Peace Bridge)
The hotel has a very nice lobby with an open area, small bar area with flat screen tvs and a small dinning room area.
The rooms are not huge, but they are adequate with 2 double beds, desk and chair and HDTV.
The washroom is clean, but again not huge. Free WIFI.
The most impressive part is how friendly and accommodating all the staff are, the ladies at the front desk, the bartender and even the gentlemen that appeared to be doing some maintenance in the hallway. In today's society with customer service this is truly noteworthy.
The parking at the rear of the hotel is where the vehicle is left when you fly out, so there are no issues about having to drop it off at another location. A shuttle service is available for rides to and from the airport.
If you need a convenient location to stay near Buffalo airport that has included parking you should give this location a serious look.
Even our 2 teenage kids have complemented the location.

  • Stayed: April 2013, traveled with family
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Thank Luv2travel6768
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 6, 2013

The room was lovely, had everything I needed. Loved the music station selections on the TV - smooth jazz at night, classical in the morning with my in-room tea! The staff was outstanding....from the room maids, the cleaning personnel in the hallway, the front desk, every person had a smile and a hello or good morning! I would DEFINITELY stay here again!! Excellent!!

Room Tip: I saw several of the rooms of the people with whom I was traveling - all were fine. Everyone slept well and had no problems. ANY room would be great, I think!
  • Stayed: April 2013, traveled on business
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Thank Bette B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 5, 2013

Rated as 3 1/2 star - no way. Room tiny - no closet, can't provide fridge (probably because not enough room). Beer caps and debris in the electric heater - room 223.. Curtains look like original with hotel. Not well maintained. We paid for 2 nights through t/p company. Going to cut our losses after tonight and go somewhere else. Lesson learned.

  • Stayed: April 2013, traveled with family
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Thank TrevorC951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMolendaInnKeeper, General Manager at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this reviewResponded April 9, 2013

Hello Trevor C951,

Thank you for taking the time to write your review. Let me first apologize for what sounds like a not so pleasant stay. I have deployed our maintenance team to investigate the issues you noted about your guest room. I would also like the opportunity to speak with you further about this stay. Additionally, we do have multiple type guestrooms in the hotel, some room types offer larger spaces for those requiring a bit more room, and also rooms which feature refrigerators and microwaves. Our hotel does have 187 rooms to offer a wide variety of options which we try and satisfy the many varied needs of our many guests.

Please telephone me at the number below so I can learn more about your stay.

Thank you again for your time.

Sincerely.

Tom Molenda
General Manager
716.689.0015

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Reviewed March 30, 2013

Front desk staff always very friendly, as well as the shuttle drivers. Bartenders are nice and the food is good. Fun and good sports bar/restaurant across the street(Santoras), if the hotel bar is closed. The rooms are warmly decorated. Beds are very comfortable. Overall a nice place to stay when in Buffalo. And of course the Doubletree warm cookie you get at check-in is a great way to start your stay!

Stayed: March 2013, traveled on business
Thank Jim K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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