As a business traveler and Hilton Diamond member, I spend many nights in Hilton properties. This one is simply not up to par. I understand it was previously an Indigo hotel, and from my experience, it has not upgraded to what I have come to expect from the Hilton chain.
I arrived at around 10pm and although I was the only guest at the desk, the clerk couldn't take her eyes off of her computer screen to help me. I cooled my heels for quite a while as she continued to start at her computer, until finally another staff came over to check me in. First impressions count greatly and this was not a good one.
Room was average but had a poor layout and no place for one's suitcase. Bed was good but clearly the room needs renovation.
Room service was also average or below and not a good value for the money. I regularly use room service at Hilton Hotels and this was not up to par.
The worst was the fitness center which had only 1 item of cardio equipment which was working. The rest either had "out of order" signs or were in fact out of order. Not good.
The entire 2 day stay was average at best.
I will not stay at this location again.
- Official Description (provided by the hotel):
- The DoubleTree by Hilton Hotel Buffalo - Amherst welcomes you with an innovative blend of contemporary design and traditional hospitality. Conveniently located just off I-290 in Amherst, NY, the hotel is between downtown Buffalo and beautiful Niagara Falls. Park your vehicle in the hotel parking lot and fly from our suburban, northeast Buffalo hotel, just 10 minutes from Buffalo International Airport. Drive less than one mile to the University of Buffalo North Campus (SUNY) and only minutes to shopping, dining, and entertainment. ... more less
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- Also Known As:
- Hotel Indigo Amherst
- Amherst Hotel Indigo