We were able to book this hotel via Hotwire last-minute for a really good deal. But I'll base my review as if we had paid full price.
Pros: I personally liked the wood floors vs. carpet. Comfortable bed, nice TV. Overall cleanliness was an 8/10.
Cons: Sink area is not private, there were paint spatters on the floor and pieces of the bedding. Minor tears in the wallpaper, room was not "crisply" finished. Not very soundproof.
Service: Hit-and-miss. There was a super nice front desk person when we arrived, then a totally standoffish one the next day. Cookies were a nice touch as we were traveling with a 4 year old.
Upon arriving back home, we realized we left something behind, although we searched the room from top to bottom before we left (if you have a child who brings lots of toys and books, you know how this goes). The situation was odd, and the front desk employee who assisted us over the phone actually laughed at us for some reason. Very unprofessional, and we have to foot the shipping bill.
Misc: Great pool area. No tub in our room (shower only), but it was not a handicap accessible room (not sure how the other rooms are configured). Close to a lot of good food options, and easy access to the highway. A mini-fridge would've been nice, but was "not available at the rate at which we booked our room." No option was given to "rent" one.
I would not pay full-price for this hotel, but would be tempted to snag it at the low rate that we were able to get.
- Official Description (provided by the hotel):
- The DoubleTree by Hilton Hotel Buffalo - Amherst welcomes you with an innovative blend of contemporary design and traditional hospitality. Conveniently located just off I-290 in Amherst, NY, the hotel is between downtown Buffalo and beautiful Niagara Falls. Park your vehicle in the hotel parking lot and fly from our suburban, northeast Buffalo hotel, just 10 minutes from Buffalo International Airport. Drive less than one mile to the University of Buffalo North Campus (SUNY) and only minutes to shopping, dining, and entertainment. ... more less
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- Also Known As:
- Hotel Indigo Amherst
- Amherst Hotel Indigo