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“Beautiful, Comfortable, Clean! :)”

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Homewood Suites by Hilton Buffalo-Amherst
Ranked #2 of 17 Hotels in Amherst
Certificate of Excellence
Level Contributor
55 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Beautiful, Comfortable, Clean! :)”
Reviewed September 12, 2011

We stayed here for 2 days while visiting the Niagara/Buffalo area. We had a studio room that was VERY comfortable, clean and beautiful. The furnishing were modern and up to date. The hotel offered a dinner from Mon-Thurs which we participated in on Thurs evening, we had meatball subs with broccoli and potatoes with free wine and beer - that dinner meal saved us quite a bit and it was delicious. The next evening we wanted some "local flavor" and the hotel staff was very very helpful with our request. I would stay here over and over again!

  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank rbrown5305
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodAmherst, General Manager at Homewood Suites by Hilton Buffalo-Amherst, responded to this review, September 20, 2011
Dear RBrown530,

Thank You for the wonderful review! I am glad to hear you enjoyed our Welcome Home Reception and that the staff offered you some great suggestions. Thank You for taking the time to write a nice review. We hope to see you on future trips to Buffalo!

Melisa Syro
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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577 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (66)
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English first
Arizona
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed September 5, 2011

I travel often. I am kind the "Rome" of Marriott, that" Paris" is to Hilton. ( without being family) however I have been a Marriott share holder for a very very long time.

I stayed for 1 week.

Everyone from the front desk , housekeeping & dining staff were professional, courteous & just plain pleasant. My room was spotless. I appreciate each and everyone of you.. I applaud this team that works at Hilton Home Wood Suites in Amherst NY. You have a new customer.

  • Stayed August 2011, traveled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank sunkistArizona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodAmherst, General Manager at Homewood Suites by Hilton Buffalo-Amherst, responded to this review, September 9, 2011
Thank You for the great review! I will share this with the staff so they know they "Really Impressed" you! I am glad to hear that we will be seeing you on future visits. Thanks Again for the kind words!

Melisa Syro
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level Contributor
46 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed August 28, 2011

This was our 2nd stay at Homewood. Our daughter is a student at UB and this property is conveniently located to campus and shopping. We had a one Queen bed suite on this stay. The room was very clean and lovely. Brand new oversized TV's have been added since our last stay. The bed, however, could have been a little more comfortable, a little too soft.

The breakfast was fine, the usual offerings. The only negative was that they ran out of coffee cups and lids the morning we were leaving, so no coffee to go.....

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank NYlove4travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodAmherst, General Manager at Homewood Suites by Hilton Buffalo-Amherst, responded to this review, September 9, 2011
Thank You for taking the time to write a nice review on the hotel. I apologize about running out of coffee cups. The staff is aware of your concern and will make sure they monitor the coffee station more often so the cups are always being re-filled. As a coffee drinker myself I understand where you are coming from:)

We hope to see you again on your next visit to UB! Thanks again for the kind words!

Melisa Syro
General Manager
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Keswick, ON
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed August 15, 2011

After reading all the reviews for hotels we choose this one to stay at for my daughters birthday getaway. We are a family of four, 2 kids.

First let me say: It is a fantastic hotel!!!

We came from north of Toronto, so it wasn't too bad of a drive, but when we arrived at 5pm, we were told they were still cleaning our room, which kinda sucked but it wasn't a long wait. The girl at the desk was SO HELPFUL, she had all these information sheets to hand out. Local Restuarants, Shopping, Maps, How to get to certrain places etc. When we asked her to reccommend a nice local restaurant that she liked to go, she gave us a few options and we picked one and were not dissappointed!

Our room was great, when we got in the dishwasher was still running but the room temp was cool and everything you needed was there. They even give you a bag of popcorn and a menu listing what dinner would be served in the lobby! One thing that they should add to the rooms is dish soap, I was able to get some in a cup from the front desk but it would be a nice touch to be able to was the dishes.

TV area was perfect, had a nice couch, big TV, beds were super comfy, great black out drapes, ceiling fan in the bed room... everything was perfect.

We stayed two nights and had the breakfast both mornings and it was awesome. Very clean, good hot food, no complaints at all! We stayed for one dinner, and to us this was the best part of the stay. We have never stayed at a hotel that gives you dinner, and it was a nice hot meal including wine or beer! Like life does not get better than that! AMAZING!!!!!

We also used the basketball courts both nights, went for a swim and used the laundry. The facilities were impeccable.

We did have one complaint.... the maid service. We were gone all day and returned at 4pm to our uncleaned room. Normally it's not a big deal, but I had left a note and some money for our maid as my son had an "accident" and we needed new sheets put on the bed. I have taken the sheets off the bed and put the note there as well as all our dirty towels were in a pile. My husband called down and asked if there was maid service and was told yes... but then our maid came to our room at 4:30pm and my son had already fallen asleep in our bed. We asked if she could come back and told us she was done at 5pm, so she left us sheets. That part sucked. We had all our dirty sheets and towels as well as I had to make the bed myself.

Other than the maid service, this place is by far the best hotel we have stayed at. We come to Buffalo 2 times a year and usually always try different hotels and this is by far our fav!

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank kellyhb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodAmherst, General Manager at Homewood Suites by Hilton Buffalo-Amherst, responded to this review, August 23, 2011
Thank you so much for taking time to share your experience at our hotel on Trip Advisor! The hotel team is excited to hear that you enjoyed your stay. I am sorry to hear you has issues with the housekeeping service. Your comments have been shared with the housekeeping department. We will work to make sure this does not happen to someone else. We look forward to having you stay with us again on your next trip to the Buffalo area. Thank You again for you feddback!

Melisa Syro
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Syracuse, New York
Level Contributor
248 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed August 7, 2011

We cashed in Hilton Honors points to stay here friday evening. We were in town for a concert and this place was mid point between the venue and the home of some friends. We were very pleased with our room, it was comfortable, very clean and well appointed. The front desk staff was professional and helpful, the lobby was inviting. We did not have the free breakfast in the morning. The hotel was booked to capacity and I think everyone came down to eat at the same time! I am sure this isn't always the case, and the breakfast looked good. We will be back as we our son attends University less than a mile away. We also used to live in this area and visit friends often.

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank jtreby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodAmherst, General Manager at Homewood Suites by Hilton Buffalo-Amherst, responded to this review, August 8, 2011
Thank You for taking the time to share your "Comfortable Stay" on TripAdvisor! I am happy to hear you enjoyed the service and the accomodations. Hopefully you will be able to enjoy our wonderful breakfast on your next stay! Happy Travels and we look forward to seeing you on your next visit to Buffalo!

Melisa Syro
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 5, 2011

We were passing through town and booked a night on the way at the last minute. The only suite left was a smoking room which they said was just cleaned (carpets etc.). I was hesitant because I was with an infant and a 2 year old, but I needed a suite so they could sleep. I couldn't smell any smoke and the room was very clean and nice, especially with children.

Bed was a little too soft but we were not there too long. The only big annoyance was there were only two luggage racks for the entire hotel. We waited a long time for one go appear but ended up taking multiple trips.

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Crlee75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodAmherst, General Manager at Homewood Suites by Hilton Buffalo-Amherst, responded to this review, August 8, 2011
Thank You for the nice review! I am glad to hear the room worked out well for you! I am sorry to hear you were inconvenienced by waiting for the luggage racks to return. I will look into this situation so it does not happen to future guests. Thanks again for the great comments and we hope to see again!

Melisa Syro
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
north
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed August 2, 2011

Since it was the long Canadian weekend , there were few hotels available closer to Walden Galleria. We were recommended by another hotel that Homewood Suites Hilton had this one KING with pull out couch with sitting area and kitchen available. Tastefully decorated. Breakfast was with the price. Nothing fancy, but it filled us up. 199.00 plus taxes at this time of year. Staff courteous. Perfect for our needs.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank foxy90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodAmherst, General Manager at Homewood Suites by Hilton Buffalo-Amherst, responded to this review, August 8, 2011
I would like to personally thank you for your time to review our Homewood Suites Amherst on Trip Advisor. I'm very happy to hear you had enjoyed your stay. Thank you very much for recognizing our efforts. It really means a a lot to us.
We look forward to have you with us again in the future!

Melisa Syro
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Buffalo-Amherst

Property: Homewood Suites by Hilton Buffalo-Amherst
Address: 1138 Millersport Hwy, Amherst, NY 14226-1721
Phone Number:
Location: United States > New York > Amherst
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Amherst
#1 Business Hotel in Amherst
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Buffalo-Amherst 3*
Number of rooms: 93
Official Description (provided by the hotel):
Our hotel is perfectly situated in the quiet Buffalo suburb of Amherst, NY. The Homewood Suites by Hilton Buffalo/Amherst is located just one mile from the University of Buffalo and a quick 15 minutes drive from downtown Buffalo. Our all-suites hotel is perfect for families, business travelers, and extended stay guests. For your comfort and convenience we provide each guest with a complimentary breakfast every morning, complimentary dinner Monday through Thursday evenings as well. If you are in town for business take advantage of the business center and complimentary internet access. Each suite has a fully equipped kitchen with two-burner stove, microwave, and refrigerator. On your next visit to the Buffalo area be sure to consider the Homewood Suites Buffalo/Amherst. ... more   less 
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Also Known As:
Homewood Suites By Hilton Buffalo Amherst Hotel Amherst
Homewood Suites Buffalo Amherst
Homewood Suites Amherst
Homewood Amherst
Hilton Amherst
Amherst Hilton
Amherst Homewood Suites

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