When I made my reservations I had requested a non-smoking room and they apparently did not have any so gave me a smoking room. I noticed on my bill that it said smoking so I instantly called, the clerk reassured me that I would not have any problems what so ever. When I entered the room there was an overpowering smell of some crude smell and in a matter of 15-20 mins I was in the room ALL of my personal belongings smelled outrageously bad. I then went to set my belongings on the bed and noticed a stain. When I looked closer it was blood and I proceeded to look at the rest of the comforter and it was splattered all over. I requested a new comforter. I could not stand the smell of the room and the thought of sleeping in an unclean environment was not appealing. I went to the clerk and asked for a refund and they refused. I asked for a manager and he said I would have to call back between 9am-11am. I emailed the owner and asked for him to call me when he arrived. I waited and never herd anything so I gave him a call. He proceeded to yell at me and tell me I was lying about everything and that the stain was probably koolaid and he would have to look at it. Regardless there should have never been dirty sheets on a bed that they were renting out. I have pictures of the comforter and everyone that has seen them says there is no way that it was koolaid. The gentlemen that was working on Saturday also gave all of my personal information out to an individual that I had try to talk to him I did not authorize any of this and to my knowledge that is against the law to give away my social security number credit card number and my signature. Something needs to be done about the poor service and so no other individuals get scammed the way I did.
- Official Description (provided by the hotel):
- We are a locally owned motel providing you with cost efficient, clean accommodations. We are conveniently located between SUNY Buffalo's (UB)two campuses. Major retail, many restaurants and public transportation are readily accessible. ... more less
- Reservation Options:
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- Also Known As:
- Boulevard Hotel Amherst