When I saw photos of the Holiday Inn Bulawayo it looked average, if unexciting. What the photos can't show, however, is the excellence and attentiveness of the staff, which has been unparalleled.
We've been here for 2 weeks, running a workshop for 30 participants. Everyone we interacted with has been fantastic, anticipating our needs, and willing to accommodate requests for extra power strips, special beverages, and changing the timings of meals. Blessing and Florence in particular have been great -- extremely friendly and helpful. They also seem to work all the time!
The food is unspectacular, but adequate for buffet lunches and breakfasts to feed the whole group. The chef has asked us several times if we'd like any special meals, and has accommodated all of our requests with enthusiasm.
The customer service can be summed up with my experience this morning: The coffee machine that serves the conference room wasn't functioning properly; Florence told me the machine "wasn't feeling well." Because she didn't want me to go without my coffee, she brought me over to the adjoining on-site coffee shop, where they prepared a special cafe mocha for me with the face of a panda! (Photo attached).
In sum, the setting is unspectacular, but the service can't be beat. I highly recommend the Holiday Inn Bulawayo. Oh, and while you're in town, be sure to visit the Italian restaurant Piccola Roma in the strip mall next door. It's great!
- Official Description (provided by the hotel):
- The Holiday Inn offers guests the perfect location for a visit to Bulawayo. Situated 3km from the City Centre adjascent to the Ascot race course, the hotel offers a range of sporting facilities. Whether your stay is for business or pleasure, our superb location is the ideal place to stay. The hotel has 4 executive suites which have recently been redecorated, now guests can book suites according to their preffered colour scheme. The hotel offers spacious onsite parking and our state of art conference centre hosts weddings, cooperate functions, dinners, workshops, press conferences and interviews. For those who keep to routine social activities, the outdoor swimming pool, international squash and tennis courts, the gym and beauty parlour, we offer that satisfaction. Guests can enjoy a varied cuisines with quality and delicious dishes from the Panarottis restaurant, Arizona Spur, KoBulawayo bar and Coffee bar. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Bulawayo Hotel Bulawayo
- Bulawayo Holiday Inn