We were due to stay at this hotel on the 30th April. We turned up and were told they had no room for us. We booked via hotels.com and had already paid. The staff were dimissive and frankly rude, this has been seriously watered down to appease trip advisors moderators. We showed them the confirmation of the booking, and they denied even having dealings with hotels.com. Hotels.com rang them 3 times and each time the staff put the phone down on them. Two things have left me fuming, 1) the appaling staff attitude towards us, 2) theyre complete denial in the face of the evidence of our booking .
On a brighter note this story does however have a happy ending as hotels.com helpline were brilliant, they refunded the money we had paid and gave us a voucher for $100, as they could see what we had to put up with. Dont believe the other reviews, as ive serious missgivings as to their source.
My advice is avoid this place like the plague, unless you enjoy being treated like something thats hes trodden in or your up for a bit of a ruck.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Agoda, Priceline and Ctrip TA so you can book your Ha Anh Hotel - Mui Ne reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.