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“Bad quality, service even worse, way too expensive”

Golden Sail Hotel & Restaurant
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Golden Sail Hotel & Restaurant
Ranked #93 of 120 Phan Thiet B&B and Inns
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Bad quality, service even worse, way too expensive”
Reviewed July 14, 2013

We are a young couple from Germany and were back packing through Vietnam end 2012/ starting 2013. As we were planning to stay a couple of nights in Mui Ne, we were looking for a simple but clean stay and unfortunately stranded at Golden Sail Resort as there was no alternative at that time (was all booked). This is our rating and comments:
- rooms where dirty and expensive (80USD/night), the bed was used and smelled almost that bad as the bathroom did

- the service team was anywhere but not available for us to help us with any kind of questions or fresh towels etc., they simply didn't care about there guests (same feedback from others we met there)

- the location is quite bad, too, as very far away from any kind of bars, restaurants, nice beaches etc., the private beach is horribly dirty and we were located directly next to a construction site

We did not expect a luxury resort, but given the price we were really disappointed. Our advice: just don't go there and look for a guest room near the centre!

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BackpackerCoupleGER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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14 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Russian first
  • Any
English first
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 3, 2013

This hotel was the most expensive place I stayed on a 3 month budget backpackers trip and one of the worst. I stayed for 2 nights and was unimpressed.

We were told at check in breakfast was included between 6 and 9.30 when we went to et out breakfast at 9 we were told they were no longer serving breakfast and weren't willing to budge.

It is also very far from the town and we found taxi quite expensive ($au6 for one way). The staff are young and while there is plenty of them there customer service is poor, they are rude and unwilling to help. They also cleaned our room when we were out without warning, while I don't think anything was taken, it felt a little invasive.

The food is average to say the least and over priced in comparison to other places we had been eating where the food was much better and cheaper. I saw one other person staying here in the two days we were here so there is no atmosphere at all.

In all I would not recommend staying here, the only good thing was having a DVD player in the room.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emb39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Phan Thiet hotels

Kuranda, Australia
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 30, 2013

Well...we got off the bus at 20:30 to find a basic hotel and bored staff, the lady at reception didn't communicate very well in English and was too busy on her phone...got the yardman to show us a small room with one bed only...we booked one for 4 people. They managed to find one guy that spoke English and he went back and forth between us and his boss,and did solve "our problem", but asked us to pay more for a bigger room.
The room was ok, not very clean and windows facing a dinning area that was noisy till 22.30 and again early in the morning, the staff were young and uninterested. The beach was ok a bit dirty with rubbish, if you go for a 5 min walk it's a bit nicer...
Breakfast included and was good value.
Breakfest was good

Room Tip: a nice place about 5 min walk for $22 with big rooms and great beach - Hoa Bien, very recommended!!!
See more room tips
  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Family4oz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alnwick northumberland
Level Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed January 24, 2013

just got back from our trip 5 in our party ,come on paid about £7.00 each per night clean,comfy plenty hot water, aircon good, english breakfast was ok cooked eggs .ham ect manager very good went out of his way to help just ask him but dont bother with the Dunes Trip waste of money nothing to see, staff were ok but very young need a bit of guidance a little out of town but taxis very cheap couldnt complain for what we got

Room Tip: all on lower level
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  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tobydog_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Golden Sail Hotel & Restaurant

Property: Golden Sail Hotel & Restaurant
Address: 114 Huynh Thuc Khang Street, Mui Ne, Phan Thiet, Vietnam
Location: Vietnam > Binh Thuan Province > Phan Thiet
Amenities:
Restaurant
Hotel Style:
Ranked #93 of 120 B&Bs / Inns in Phan Thiet
Hotel Class:2 star — Golden Sail Hotel & Restaurant 2*
Number of rooms: 12
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