Firstly, we made our booking online, then the hotel said our bank didn't approve the payment so i asked to pay at the counter, then the 2 hotel staff at reception said that there were no rooms (when clearly online 5 mins ago, there were rooms).
So we waited for about 40 mins, no resolution so we re booked online with pre payment. the staff then said that they havnt received the confirmation online (even though we had booking ID and screen shot of the confirmation, so we decided to leave our luggage there and go for lunch, once we returned more than 3 hr later, still we were unable to check in, the rooms we booked were apparently taken so they ''upgraded'' us to less rooms. In our original booking we booked for an extra bed-- after about 10 mins of explaining to them that the extra bed was ordered and the staff being so slow to respond I had to be more assertive, then all of a sudden it was OK to have a bed that we had already paid for.
We stayed there for 3 nights and in total the hotel was not booked out at all, it was empty, with hardly anyone in the pool, breakfast... so right away we knew the rooms we booked were available & for some reason they were adamant not to give this to us.
The other staff at the hotel are lovely and hospitable, especially the bell boy Bao.
food was poor, but the rooms are roomy & clean. we had plumbing issues & other smaller issues and its only when we had to deal with reception staff, one female & male in particular that were in charge were just not hospitable and could not think on their feet. AND THIS was with people who spoke vietnamese. I shutter to think what would have happened in broken english.
worst experience with reception staff ever, however the other staff were lovely and we think Bao the bell boy was the only thing that made me not want to leave for another hotel down the road.
- Official Description (provided by the hotel):
- EDEN PLAZA DANANG is a 4-star hotel located in the center of Danang only minutes from the airport. Danang has been recognized as one of the world's twenty cleanest cities by the Asian Pacific forum. EDEN PLAZA DANANG is an ideal destination for business and leisure travelers. Inspired by the many bridges connecting the city to the mountains, river and sea, the Composer Dinh Tham called Danang the "mountain in the heart of the city;" and "city in the heart of the sea . . ." Visitors will certainly enjoy walking along the clear blue ocean on the sparkling clean, white sand beach, voted by Forbes magazine as one of the six most beautiful beaches in the world. Within easy traveling distance, the ancient UNESCO cities of Hoi An, My Son, and Hue offer an opportunity to explore the area's incredibly unique cultural heritage. Danang and the surrounding area have many excellent restaurants and shops. EDEN PLAZA DANANG is designed to create harmony between classic European and modern architecture, with more than 110 luxurious rooms. Our professional and enthusiastic staffs are highly trained to provide excellent service so that our guests can relax in comfort and peace. We offer facilities for large events, conferences, and weddings, with four conference rooms and two fine restaurants accommodating up to 450 guests each. In particular, at the end of this year we launched one conference center, weddings accommodating up to 1,000 guests. ... more less
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