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“Highly recommended!”
Review of Brilliant Hotel

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Brilliant Hotel
Ranked #14 of 274 Hotels in Da Nang
Certificate of Excellence
Hong Kong
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Highly recommended!”
Reviewed March 27, 2014

Good location!
Very good price! (we paid about USD100 for a super big room with river view!)
Friendly staff! (we stayed there for the 1st night and 4th night during our stay at Da Nang, and the staff could remember us!)
Super value for money! :)
Swimming pool is quite small. I didn't swim though.

Room Tip: Pay a little bit more (about USD25) for an upgraded room!
See more room tips
  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BarbieHongKong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrilliantHotelDanang, Deputy Director at Brilliant Hotel, responded to this review, November 1, 2015
Dear valued guest,
Thank you for choosing Brilliant Hotel while staying in Danang City.
We highly appreaciate your comments on Tripadvisor which will help us to understand our guests and our services.
Hope to welcome you back soon.

Best Regards,

Phan Thi Thanh Huong (Mrs.)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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743 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (140)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Vietnamese first
  • Any
English first
Perth, Australia
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 24, 2014

A lovely hotel with great staff. The room was a nice size and immaculate. We were on our honeymoon and the staff made us feel so special. Breakfast was great, with a lovely view of the river.
We organised a car for the day from the hotel to see Marble Mountain and the Pagoda, our driver was very helpful.
We were a short walk from the dragon bridge and took a river boat one night to see the fire and water show on the bridge. We were also close to restaurants and cafe's and I recommend a visit to Al's pizza and pasta around the corner from the hotel.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jo m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrilliantHotelDanang, Deputy Director at Brilliant Hotel, responded to this review, March 26, 2014
Dear Jo m,
Thank you so much for sharing your nice experience of your recent stay at Brilliant Hotel. All of us are very happy to know that you had a wonderful honeymoon and really enjoyed every moments here with us. On behalf of the big family of the Brilliant hotel, I would love to send great thanks to you and your darling for your recognition and compliments.

Our goal is to always exceed our guests’ expectation and we look forward to welcoming you again soon at Brilliant hotel for another stay.

Sincerely yours,
Phan Thi Thanh Huong
Deputy Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 24, 2014

Staffs are always very busy...... but why they are so busy...... Breakfast is standard menu.. max three days.. later you will start boring in breakfast menu.....

Only business focus and non-friendly..... i'm very sad.....

Rooms are not so clean...

Average Hotel......

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Harry_INR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrilliantHotelDanang, Deputy Director at Brilliant Hotel, responded to this review, March 26, 2014
Dear Harry-INR,

First and foremost, I would like to thank you for taking your time to share your review on our property. I am very sorry and disappointed that you have experienced some of the shortcomings with the service at our hotel during your recent stay. As our success is measured by how our guests evaluate our services and facilities, we want you to know that the feedback we receive are taken seriously. We have taken note of your comments and have shared these with our management team for the purpose of bringing improvement needed. I also have personally approached each department mentioned and asked for a specific training program to fix all the mentioned hiccups and improve the consistency of our service.

I am very sorry if you had a bad experience with our staffs, which is quite new to me as Vietnamese people are well known for their warm hospitality which you might already see from other guests’ comments. Please email me personally if you have encountered any otherwise experience as I would love to hear from guests and improve our service in every possible way.

We really hope that this will not hold you from coming back. Let me know when you plan to visit Danang again, we will try our best to arrange a wonderful stay for you and would be more than happy to assist with the necessary arrangements.

Sincerely yours,
Phan Thi Thanh Huong
Deputy Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tokyo, Japan
Level 4 Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 18, 2014

Nice rooms, friendly staff and beautiful view.
I stay there almost every month during business trip. The staff is very helpful and can speak fluent English, which, from my experience, is not so obvious even in the good hotels in Vietnam.
Just avoid rooms on 15th floor (or maybe only room 1506?): the noise from the water appliances (?) was hard to stand.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank yustina_jp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrilliantHotelDanang, Deputy Director at Brilliant Hotel, responded to this review, November 1, 2015
Dear valued guest,
Thank you for choosing Brilliant Hotel while staying in Danang City.
We highly appreaciate your comments on Tripadvisor which will help us to understand our guests and our services.
Hope to welcome you back soon.

Best Regards,

Phan Thi Thanh Huong (Mrs.)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
southend-on-sea
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed March 6, 2014 via mobile

Location is excellent with amazing views of the bridges depending on which side your room is. Ours faced the dragon bridge which was fabulous at the weekend when it breathed fire and water at night.
We loved the swimming pool where we were well attended.
The reception area was a cool efficient area where nothing was too much trouble. In the early evening a pianist plays the grand piano to soothe you on your way !
So we loved the room, reception, pool and breakfast : an all round winner

Stayed March 2014, traveled as a couple
Helpful?
3 Thank maxmax56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrilliantHotelDanang, Deputy Director at Brilliant Hotel, responded to this review, March 12, 2014
Dear Maxmax56,

Thank you very much for your fantastic review of our Hotel. It is very happy to know that the service levels of our staff managed to exceed your expectations and that you enjoyed our property, the hotel central location, the amazing views and the extensive variety of our breakfast offering. We have shared all of your great comments with our management team and staffs.

We look forward to welcoming you again at the Brilliant Hotel. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb services for which our hotel becomes lovely hotel in the guests’ hearts.

Sincerely yours,
Phan Thi Thanh Huong
Deputy Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Level 6 Contributor
130 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed March 1, 2014

The Brilliant Hotel has a lot going for it - the rooms are lovely, and very modern, the staff are very friendly and the breakfast is great. There are a couple of lovely restaurants right next door (the Waterfront is a highlight) and it works out as really good value.
The location is not there...yet. There are some lovely beaches close by, but there are lovely hotels close to those beaches so second time around, I would stay in those hotels.
The main comment on the hotel is the lack of outside seating...there is a roof terrace bar open in the evenings but it would be a fantastic amenity for the hotel if it was open all day as a lounge area with good food. The 1st floor cafe also is a nice space but not utilised properly - these things would turn a good hotel into an excellent hotel, and then I would want to come back.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank tracylondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrilliantHotelDanang, Deputy Director at Brilliant Hotel, responded to this review, March 11, 2014
Dear Tracylondon,

Thank you for taking the time to share your experience following your stay at the Brilliant Hotel. We are delighted to know that you enjoyed the Hotel room design, staff's professionalism, our very central location and the different amenities we offer.

Rest assured that all your feedbacks are well noted and had been highlighted to the Hotel. For us, guests’ feedbacks are very important and we will definitely look at ways to improve the services to serve our guests even better in the future.

Our goal is to always exceed our guests’ expectation and we look forward to welcoming you back to experience the full services from Brilliant Hotel.

When your plans bring you back to Danang, Please let me know, I would be more than happy to assist with the necessary arrangements.

Sincerely yours,
Phan Thi Thanh Huong
Deputy Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 24, 2014

I just returned from my second stay at the Brilliant Hotel in Da Nang. From the moment i entered the service was exceptional. Even though I did not have a reservation and the only room available was on the smoking floor the on duty manager Thanh went out of his way to accommodate me and find a room that was fresh smelling. The rest of the staff was equally friendly and professional, which is one of the main reasons I returned to Brilliant, thus i was a bit perplexed by the previous review. I recognized the receptionist named Ms.Cam Van and found her to be professional and attentive to the needs of all the guests . Seems like a pretty far jump to declare discrimination when the reviewers first question was answered and problem solved immediately. Recognizing its a busy hotel with many guests checking in, checking out, and countless other issues, maybe the reviewer should be a bit more patient with the staff and not be so quick to slander and play the race card!!! I also found out during my travels that simple pleasantries such as smiles, thank yous, and your welcomes are contagious. I give the Brilliant rooms an A+ and its employees from the security, bell boys, dinning, spa, maids, reception (including Ms.Cam Van) and managers an A+ as well.

Room Tip: Junior suites are fantastic
See more room tips
  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank delmar15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrilliantHotelDanang, Deputy Director at Brilliant Hotel, responded to this review, November 1, 2015
Dear Delma15,
Firstly, thank you so much for choosing our Brilliant Hotel while visiting Danang City.
We appreaciate your valued comments on our services, which will help us understand our guests and our services.
We hope to welcome you back soon.

Best Regards,
Phan Thi Thanh Hương (Mrs.)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Brilliant Hotel

Property: Brilliant Hotel
Address: 162 Bach Dang Street, Da Nang, Vietnam
Location: Vietnam > Quang Nam Province > Da Nang
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #14 of 274 Hotels in Da Nang
Price Range (Based on Average Rates): $
Hotel Class:4 star — Brilliant Hotel 4*
Number of rooms: 102
Official Description (provided by the hotel):
The Brilliant Hotel is located at a prime location on Bach Dang Street, one of the most beautiful ones in the heart of Danang city, overlooking the scenic Han River with its famous bridges and a fantastic view of the beach city. Just 10 minutes-drive from the international airport, the hotel is ideal for travellers to explore the charm of historic and modern city with points of interest such as Da Nang's new Administrative Centre, Con Ga Church, the Cham Museum, Han market, shopping malls, restaurants and bars. Combining luxury and elegance in contemporary European and Asian architecture with Vietnamese hospitality, Brilliant Hotel is a truly home for both business and travelers in Danang. The hotel is tastefully designed to provide space and comfort with top of guest amenities in the international standards of a four-star hotel as well as brings fully comprehensive services to meet all guests' need. Brilliant Hotel aims to become one of the most favourite hotels in Danang. ... more   less 
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