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InterContinental Danang Sun Peninsula Resort
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Reviews (3,142)
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1,890 - 1,895 of 3,142 reviews
Reviewed February 8, 2014 via mobile

Fantastic five star resort facilities with great beach and free beach sports. Unfortunately service standards rate about three star plus. Upon arrival our in-room Bose wasn't working, lighted mirror didn't work and the bathroom reeked of urine. Every room should be thoroughly checked before guests arrive - pretty standard routine at five star hotels. Basic requests were consistently reversed e.g. cold coffee vs hot coffee. We were treated like trespassers when we asked the security guard where we could buy spa products. He was the only person around so there was no one else to ask. Turns out there is a spa shop but it's far away from the treatment rooms where the unfriendly security guard was posted by himself. PS. Oh and if you like to use soap, bring your own because there is not a single bar of soap at this resort !

  • Stayed: February 2014
    • Value
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Thank HRT2664
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinenta... D, General Manager at InterContinental Danang Sun Peninsula Resort, responded to this reviewResponded February 10, 2014

Dear Helena2664,

Thank you for taking time to give your feedback regarding your stay with us at the InterContinental Danang Sun Peninsula Resort.

We sincerely apologize for the inconveniences you have experienced during your stay. We would like you to know that we value your input and appreciate your feedback. Please rest assured that all issues have brought to our attention were discussed with the appropriate management of each department and every effort is being made to fix all issue and concerns mentioned.

Once again, our sincerest apologies and we hope to have a chance to welcome you again at our resort with more pleasant experience.

Regards,

Arnaud Girodon
General Mananger

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 7, 2014

Da Nang

What an amazing hotel. The setting is perfect. The bay, the beach, the hotel layout, everything is great.

We thoroughly enjoyed our stay at the hotel. Here's whats right with the resort

The peacefulness.
The beautiful bay and beach.
The balconies of the rooms and the surf board table.
The willingness of the staff and their friendliness.
The food at the barefoot cafe.
Making the Long Pool adult only is a great idea as it keeps it peaceful and relaxing.

We didn't experience the delay in service for room service or food that other reviewers mention.

Things that need improvement:

The language skills of the staff. They struggle a lot. We had issues with our voicemail and it took 6 phonecalls to get it resolved. There are other instances where simple questions or requests aren't understood. We wanted 2 large robes but ended with 4 robes, 2 L and 2 M.

More training about being aware of guests and service is needed. At the Barefoot Cafe they have a great member of staff in Ms Nguyen Thi Lieu Phuong. Phuong tries extremely hard and is always willing and friendly. The rest of the team seems a bit aimless and ineffective. Pink shirt managers can spend too much time yakking to guests instead of making sure the team is working effectively.

The housekeeping team hangs out behind the Long Pool and get very loud standing around yakking and gossiping. When they are setting up for an event on the lawn they are just loud.

When they clean your room they don't restock the fridge. They also don't clean the surf board table, which is filthy.

Within the rooms things that could be improved:

There aren't sheer curtains. It means that you can't look out of one of the windows because you look straight into your neighbours.

The balconies have two lovely chairs but no footstools. They have side tables and magazine racks but not footstools.

Within the room there is plenty of storage but not enough seating. There are two luggage racks when if they removed one they could put seating. If you are there when it is raining there just isn't enough seating. Again no footstools for you to chill out in the one armchair in the room.

There are only two hooks in the bathroom. They want you to be environmentally friendly by not having your sheets changed every day, but you don't have that option with your towels because there is nowhere for you hang towels, or swimsuits, bathrobes.

There isn't a simple deli / shop. If you do run out of reading material or sunscreen or if you just want a simple sandwich or snack, you can't get it unless you go into Da Nang.

In summary, we loved our time there and will happily go back. The above comments are meant for improvement. If they can resolve those issues then this place would be perfect.

Stayed: January 2014, traveled as a couple
Thank JPMKing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinenta... D, General Manager at InterContinental Danang Sun Peninsula Resort, responded to this reviewResponded February 10, 2014

Dear JMPKing,

Thank you for taking the time to write to a comment on TripAdvisor and give your feedback regarding your experience with us at the InterContinental Danang Sun Peninsula Resort.

We do apologize for the inconveniences you have experienced during your stay and thank you for your supporting feedback. Please rest assured that all of those issues were discussed with the appropriate departments and continuous trainings are providing to improve our service standard.

Once again, please accept our sincerest apologies and we hope to have a chance to welcome you again at our resort.

Regards,
Arnaud Girodon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 7, 2014

I've originally booked this hotel for my honeymoon trip, and both my husband and I really looked forward to it. However, due to some urgent commitment, we found out we couldn't make it 2 weeks beforehand. We were really disappointed. At first, the hotel insisted that we couldn't re-schedule our booking. I was really upset, as not only was my honeymoon trip called off, I had to forfeit the money I've paid for the booking. However, after a few rounds of negotiation, the hotel finally agreed to make an exceptional arrangement for us. This is truly the level of customer service offered by a top notch hotel. We really appreciate the thoughtfulness and personalized service of the hotel. We really look forward to our stay next time and wouldn't hesitate to recommend this hotel to my friends and family.

Stayed: February 2014, traveled as a couple
Thank Sunnyrainyday123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinenta... D, General Manager at InterContinental Danang Sun Peninsula Resort, responded to this reviewResponded February 10, 2014

Dear Sunnyrainyday123,

Thank you for your good review. We are happy to know that you have chosen our Resort to be your favorite. We look forward to welcoming you back soon.

Regards,

Arnaud Girodon
General Mananger

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 4, 2014

Wow is a word you will use a lot at The Danang Sun Resort. From the time you walk in and are greeted until you leave this is just one amazing Hotel/Resort. The service is first rate and the people of Vietnam could not be more friendly. My room was just incredible, with a great bed, stunning bath and just a spectacular living room sized balcony with a great view of the South China Sea. You will be walking a bit from your room to the restaurants, bars and beach but just enjoy the peace. The boat funicular elevator is a one of a kind experience. I could go on and on, if you go to Danang you will not be sorry if you chose to stay at the InterContinental. Heck you may never leave the resort, which would be a shame because the area has so much to see. Oh yeah the breakfast Buffet is to die for.

Room Tip: Oh it doesn't matter all the rooms are good. It just matters how far you want to walk. Further away more private longer walk, closer less private shorter walk.
  • Stayed: October 2013, traveled on business
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2  Thank thecolonel1215
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinenta... D, General Manager at InterContinental Danang Sun Peninsula Resort, responded to this reviewResponded February 10, 2014

Dear thecolonel1215,

On behalf of the big family of InterContinental Danang Sun Peninsula Resort, we would like to thank you for your great feedback! It makes us very proud and motivates us to continue providing superior quality and personalized hospitality to our guests.

Thank you once again for your kind words. We look forward to welcoming you back to the place where myth meets luxury. Please do look out on our website for some exciting offers particularly during this time of the year. Wish you the very best.

Regards,

Arnaud Girodon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 29, 2014

The hotel assisted us from arrival at the airport until we eventually departed. They remained with us until we were booked on to our departing flight.

The resort itself has a number of surprises. Everything is well thought out and the level of detail to everything is astounding. From the different levels of the resort with their unique hidden surprises to the huge rooms with balconies big enough to enjoy breakfasts. The service was fantastic with friendly staff willing to assist wherever required. We truly enjoyed every moment of our stay.

The spread at breakfast was to behold. Guests were photographing the heavily laden tables that catered for every possible taste.

  • Stayed: January 2014, traveled with family
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2  Thank Gideon J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinenta... D, General Manager at InterContinental Danang Sun Peninsula Resort, responded to this reviewResponded February 10, 2014

Dear Gideon J,

We are so glad to hear that you had a wonderful time in our resort. Thank you so much for stopping by and stayed with us! We would love to welcome you back again with your family in the near future, to experience a truly warm welcome from us.

Best Regards,

Arnaud Girodon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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