I have traveled around the world and stayed in many luxury resorts. This resort was one of the best and totally unique. We stayed just came back to HK from the resort yesterday but can't wait to go back!
we were greeted at the airport and the staff arranged collection of our luggage. Although the Vietnamese girl couldn't speak good English, she was very friendly and talkative.
Design of the resort was
incredible, looked at the details, every conner, from ceiling to ground, every single piece of decoration and furniture even a baby chair was a work of art.
We were staying in the Villa On Rock (Sea106). Private pool was big, exclusive located on rock next to the sea and out door area were breathtaking. Inside the villa was beautiful and loved the daybed, but I found the living room was not big enough.
We were fortunate to experience the strongest storm in the past 6 years. For safety's sake we had to move to the penthouse 599. The living room in penthouse was bigger than the one in villa. Size of the private pool was ok with great sea view and huge balcony. There was a kitchen in room. We must say "WOW" to the massive shower room. It could fit in 10 people with a huge bathtub. Resort compensate us a dinner buffet at Citron for the inconvenience of moving. Citron was beautiful, breakfast was great! The Citron team was always friendly. The bathroom is "must-go". The way to bathroom is full of surprise!
Compared to 5 star hotel
in HK, the buffet at Citron was OK but couldn't say good. Dessert tasted poor.
La Maison1888 is "must-go", it is one of the most beautiful restaurant in the world with top service. We tried the 6 courses dinner, ordered duck for main course. It was tasty. Price was reasonable. The French chef came and greeted the guests every table at final.
Spa was very good. Must-try!
The worst experience was the first
Vietnamese girl butler. She was not helpful, not caring, not friendly to adult and not kids friendly. She didn't smile at all and never talked to my 5 years old son. She didn't explain anything about the resort, we had to find a map and figure out the structure of the resort. She had no respond when we asked her question ( I thought she was not listening). We were told there was a storm coming but we knew nothing about that. She did not tell us there was information posted on the board at the business center until we found out by ourself on the next day. She did not even told us where the business center was! The funniest part was when we asked her suggestion about sight seeing and day tour she did not consider about where we wanted to go or what my kid wanted to do. She just showed us an i-Pad with day tour information, told us to read by ourself. Every time we asked her something she said, " Yes, I will check." Then she never get back to us. There was misunderstanding between the management and us caused by
We complained to Takashi San, Butler and Concierge Manager and Mr. Girodon, GM, they changed a new butler for us. Our new butler Tony was great. He was smart, polite, caring, professional, funny...he was perfect!
The communication system was down, the whole city was mess up due to the massive storm. TV, phone, wi-Fi were not working for 2 days. Many trees fell down. We could not go anywhere beside Spa, restaurant or stay in our room. Takashi San and Tony were always with us from morning until late night. Takashi San was being baby sitter while we were having dinner at La Maison. He took our kid for dinner at Citron. They did their best to help and take care of us. And I saw all of the staff in the hotel were working very hard to clean up the mess after storm. I was pulsating with their professional.
Thank you again Mr. Girodon, Mr. Robbie, Takasi San and Tony.
We are planning to go back with friends, look forward to see you guys soon!
- Official Description (provided by the hotel):
- Hidden in the myth-filled hills of 'Monkey Mountain' in the heart of the Son Tra Peninsula nature reserve, the five-star InterContinental Danang Sun Peninsula Resort a work of art as much as a resort. Set in 37 hectares of stepped gardens leading down to a private beach - dramatic views of the sea can be enjoyed from all 200 rooms - every inch of this luxury resort is the stunning creation of star architect Bill Bensley and, as a result, is unique in design and concept. Gourmet travellers will appreciate La Maison 1888 (and its outstanding wine cellar) by multi-Michelin starred Pierre Gagnaire, while those looking for a genuine wellness retreat will love the HARNN Heritage Spa set in a private lagoon. Travellers can treat tired feet to the ultimate pedicure by 'podiatrist to the stars' Bastien Gonzalez as global leaders put the world to rights at The Summit, the resort's impressive conference centre. Billed as the place "where myth meets luxury", it's an easy drive from InterContinental Danang Sun Peninsula Resort to UNESCO world heritage sites of Hoi An, Hue and My Son (described as "Vietnam's Angkor Wat") making it a perfect base for travellers seeking an experience that connects them to central Vietnam. ... more less
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