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tohtsw
Muar, Malaysia

Mediocre and slightly dismayed

3.0 of 5 bubblesReviewed Jul 15, 2016via mobile
The lobby seemed like no aircon and when we had our sloppy breakfast (one of the worst I had in Vietnam), the just used a fan to cool the place down.
I appreciated that they upgraded our room for free from the 4 beds room to a 5 bed one. However, there was only one cupboard in the room which was insufficient for us. The indoor shoes provided was the best i had so far in Vietnam though. The blanket feels like polyester which is not really comfortable. The aircon is weak also.
Another thing that made me baffled is that when I came back from outside and went to the receptionist for my key, the receptionist who I never saw before just handed me the key without checking my identity.
Overall it was an okay hotel, but definitely not for the picky one.
Date of stay: July 2016
Trip type: Traveled with friends
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Reviews (117)
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12 - 17 of 117 reviews
Reviewed July 1, 2016

I stayed for 7 days here. Its a awesome hotel with friendly people. nice and clean rooms. just 2 min walk from beach. Free breakfast included. The quantity is small but filling. Comfortable rooms and great room service.

Date of stay: February 2016
  • Trip type: Traveled with friends
    • Sleep Quality
    • Rooms
    • Service
1  Thank nishanthr55
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 28, 2016

The hotel was okay. It has a great location, the room was big and pretty clean. However, they did not speak English at the reception, and the breakfast is totally Asiatic with no option for European people. It doesn't really matter, just would be a big plus if they would add bread :)

Date of stay: June 2016
  • Trip type: Traveled with friends
    • Value
    • Sleep Quality
    • Service
Thank alistafari
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed February 22, 2016

I stayed here for 3 weeks in January and I have no complaints to make! The staff were really friendly helping me with any queries I had. They even exchanged money for me one day when it was raining and brought it to my room! They also dropped me at the airport when it was a holiday and taxis were all busy. The rooms were cleaned everyday and breakfast was simple but filling. It's literally 5 minutes walk to the beach and the rooms are large and airy with bathroom, fridge, fresh sheets, privacy. Great price and friendly staff. So happy to stay here!

Date of stay: January 2016
  • Trip type: Traveled solo
    • Location
    • Cleanliness
    • Service
Thank Siobhan J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed February 9, 2016

I stayed in this hotel in January 2016,it seems there were not so many guests and latter on I found out why.Plumbing is noisy,due to management ignorance or unvilingnes to repair it,it is advisible to bring ear plugs with you.Breakfast included,but order Vietnamese noodles and get instant noodles swiming in a lot of oil,or they will run out of ingrediences for another dish.

Get up early for the shower,otherwise there is not hot water.

Close to the beach,food,markets.Overall not bad but some repairs are in order.

Friendly staff.

Date of stay: January 2016
  • Trip type: Traveled solo
    • Value
    • Cleanliness
    • Service
Thank Dosveta
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 29, 2016 via mobile

This hotel is clean, close to the beach, it looks new and shiny and kind of cheap and this is where the good news end.

The dark side is very frustrating and made us so mad at that time.
1. We arrived at 6:00am, we went to reception, we checked in without any problems and we were quite happy about it. We stayed there for 3 nights and at checkout we found out that we were charged half a day extra for EARLY CHECKIN. But, at checkin, they didn't tell us that the EARLY CHECKIN will actually cost us and their excuse was that the boy at the reception doesn't speak english and the hotel policy is that you have to checkin at 14:00. We told them that this is not fair but we agreed to pay anyway. At that point the lady at the reception was already talking loud and got really nervous telling us that those were the hotel terms and we have to pay and that's it. Probably they assumed the hotel's policy is general knowledge for every person on this planet
2. In 3 day we took about 7 showers. Only one of them was with hot water, three of them with warmish water and the rest of them with cold water only. We reported this issue at some point, they have done some investigation in that evening but the problem persisted in the next days.
3. The breakfast was from 7 to 9am. One morning we failed to get on time to the restaurant and we came around 9:10. We agreed to pay for breakfast but from the 10 options available we could ask only for 3 of them because they were out of bread. So you have a big hotel, you have guests/tourist that count on your services, they KNOW that they will grab a breakfast and then they will start visiting the city or its surroundings and you tell them at 9:10 am that you do not have bread anymore (there was a market pretty close but nevermind...) From the 3 options 2 were beef soup and egg soup and the last one was pancakes. We found out that they had "beef" for only one soup. Yep... we got the last "beef soup" in Sea Wonder Hotel!!! There was no more after that. No more bread, no more beef soup. We asked pancakes too. We got them without honey (as they were supposed to be in the menu). We got jam instead. So the honey was gone too... :( No bread, no beef, no honey. But we payed for all of those, as the menu stated because we failed to wake up 10 minutes earlier.
So at Sea Wonder you have to pay if you are too early or if you are too late and no hot water for you mister.

Date of stay: January 2016
1  Thank GeorgeBuzo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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