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Reviewed August 26, 2019

직원들의 적극적인 서비스가 좋았습니다.
안방비치와 올드타운으로 가기에 적합한 위치에 있습니다.
We stayed at Sincerity for 4 days. Good location to go to the old town and An Bang beach, they also offer free shuttle bus. The room was nice and clean. Phuong was so kind to us. We will definitely come back here

Date of stay: August 2019
Trip type: Traveled with friends
Thank 상현 박
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FOM-Sincerity, Quản lý bộ phận lễ tân at Hoi An Sincerity Hotel & Spa, responded to this reviewResponded September 11, 2019

Dear 상현 박,

Thank you very much for your sharing on TripAdvisor about our hotel. We are happy to know you was full enjoyed at our Hoi An Sincerity Hotel & Spa and would hope to welcome you back again soon in advance.

Phuong sends her warmest regards and thanks for specially mentioning her in your kind review.

Sincerely,
Flora Nguyen
Front Office Manager

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Reviewed August 23, 2019

친절하고 좋네요 휴가 재밌게 즐기다 갑니다
We stayed at Sincerity for 2 nights. The room we stayed was really good. The breakfast was so delicious. We liked the way the staffs here take care of guests. Especially phoebe. Thanks again

Date of stay: August 2019
Trip type: Traveled with friends
Thank Tae12153
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FOM-Sincerity, Quản lý bộ phận lễ tân at Hoi An Sincerity Hotel & Spa, responded to this reviewResponded August 26, 2019

Dear Tae12153,

Thank you very much for posting a review following your recent stay with us. We’re thrilled that you enjoyed the comforts of our room and the delicious breakfast. Phoebe sends her warmest regards and thanks for specially mentioning her in your kind review.

Rest assured your compliments have been passed onto the team. It was great to have you here, and trust you will return to visit us again in Hoi An soon.

Sincerely,
Flora Nguyen
Front Office Manager

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Reviewed August 22, 2019 via mobile

This hotel makes you feel so welcome as soon as you step into it. The rooms are very spacious and very nice and clean. Everything from the bar to the free morning breakfast was delicious. I had an issue with VietJet Airlines as one of my flights was canceled , I had an issue on calling the airline. The Hotel Host Sunny got involved and called the airlines for me and got me and my family on another plane without a problem. I am forever grateful that she was able to help as there was a miscommunication issue with the airline when I called (English speaker). If I ever return to Hoi An. This would be my hotel of choice. The hotel is a bit further away from old town but you should be able to get GRAB fairly easily and the hotel offers free shuttles on a time frame.

Date of stay: August 2019
Trip type: Traveled as a couple
2  Thank abelvilla03
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FOM-Sincerity, Quản lý bộ phận lễ tân at Hoi An Sincerity Hotel & Spa, responded to this reviewResponded August 26, 2019

Dear abelvilla03,

Greetings from Hoi An Sincerity Hotel & Spa!

It’s always a pleasure to received positive feedback in which I am eager to share this with our team. Feedback like yours serves as such as encouragement and learning aide to all of our staff as we strive to continuously improve the quality offer service.

We trust that other travelers will find your comments as a good & helpful advises when looking for an appropriate accommodation in the middle of Hoi An with personalized services in our hotel.

Our team and Sunny are looking forward to welcoming you back Sincerity in the nearest future.

Warmest regards,
Flora Nguyen
Front Office Manager

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Reviewed August 22, 2019

하루 5만원에 가성비오지는 곳 입니다 근처에 마사지가게도 있고 9마트나 올드타운 금방갑니다 그랩도 잘잡힘 친절해여 미테 영어눙 직워니 쎠줘떠여 쓰라꾸 해뚀요
Sincerity Hotel and Phoebe made our great holiday in Hoi An. The hotel is close to the town and the beach. It was easy for us because they offer free shuttle. We really liked it. Thanks again Sincerity

Date of stay: August 2019
Trip type: Traveled on business
Thank mooosyhe2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FOM-Sincerity, Quản lý bộ phận lễ tân at Hoi An Sincerity Hotel & Spa, responded to this reviewResponded August 26, 2019

Dear mooosyhe2,

Thank you so much for your recent stay and taking your time to write such a kind review.

We are delighted to know you enjoyed your time at Sincerity hotel. Phoebe is a beautiful girl, We also proud of her. Your kind review a great motivation for us continue to keep up our service standard and look for ways to improve further.

Our team and Phoebe are looking forward to welcoming you back Sincerity in the nearest future.
Sincerely,
Flora Nguyen
Front Office Manager

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Reviewed August 19, 2019

너무 좋았어요 다시 또 오고싶어지는 곳.
서비스가 너무 친절해서 좋았어요,^
We stayed at sincerity for 2 nights. The room was really spacious and comfortable bed. The breakfast was really good. We liked swimming pool. Staffs was very nice and kind to us. Especially Phoebe. Thanks all you guys. We will definitely come back soon

Date of stay: August 2019
Trip type: Traveled with friends
Thank _Minn942019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FOM-Sincerity, Quản lý bộ phận lễ tân at Hoi An Sincerity Hotel & Spa, responded to this reviewResponded August 19, 2019

Dear Minn942019,

Your excellent comment is a great encouragement to all our team to ensure the sincerest service standard at all time will be kept going on. Phoebe sends her warmest regards and thanks for specially mentioning her in your kind review.

Once again, on behalf of our team, I would like to thank you for your five star review and we look forward to welcome you back with us in the next holiday.

Sincerely,
Flora Nguyen
Front Office Manager

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