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“A RELIABLE SERVICE!”
Review of Hoi An Private Car

Hoi An Private Car
Ranked #2 of 44 Transportation in Hoi An
Certificate of Excellence
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Attraction details
Recommended length of visit: More than 3 hours
Owner description: Hoi An Private Car - Managed by Vietnam Locals Travel Co.,LTD offers transfer service from Hoi An to Hue, Hue to Hoi An, Hoi An car rental, Da Nang airport transfer to Hoi An, Phu Bai airport transfer to Hue and Hoi An, Danang airport to Hue by private car, car hire for business in Central Vietnam with English speaking driver. We also provide private day tours, group tours, Hoi An biking tour, tour guide service in Hoi An, Hoian to Hue back to Hoi An day tour, Hue and Danang city with experience team.
Useful Information: Activities for young children, Activities for older children
Reviewed June 3, 2016

Last month, my family planned to have a tour around Central Vietnam (to Danang, Hue, Quang Tri and Quang Binh). When we were looking for a good company on TripAdvisor, we found Hoi An Private Car recommended by lots of people. Then, we decided to use the service of Hoi An Private Car. During a week, they provided us with a new modern 7 seater-car, an experienced driver and impressively a humourous responsible knowledgeble guide. This company is worth being recommended.

2  Thank GaiXinhHoian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (401)
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"mr bean"
in 30 reviews
"marble mountain"
in 38 reviews
"da nang airport"
in 20 reviews
"hai van pass"
in 29 reviews
"always on time"
in 13 reviews
"driver mr"
in 10 reviews
"cham museum"
in 10 reviews
"car company"
in 7 reviews
"basic english"
in 7 reviews
"nice car"
in 7 reviews
"excellent service"
in 32 reviews
"english speaking driver"
in 6 reviews
"phong nha"
in 8 reviews
"day trip"
in 23 reviews
"highly recommend this company"
in 11 reviews
"drove safely"
in 5 reviews
"safe driver"
in 8 reviews
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215 - 219 of 401 reviews

Reviewed May 27, 2016

We arranged with this car company for the various tours and airport transfer service and was pretty satisfied with their service. The only minor hiccup was the transfer between the Danang airport to our hotel upon arrival, we were sent to the wrong hotel! Thankfully the correct hotel was just 5 mins drive away.

I liked the tours and the tour guide (Mr Binh) was pretty fluent and knowledgeable. Appreciate his time for bringing us around and entertaining our questions!

Thank Ryan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 23, 2016

Excellent transfer from Hoi An to Hue! For $53, you can stop at any or all of the sights along the way (Marble Mountain, My Khe Beach, Cham Sculpture Museum, Hai Van Pass, Lan Co Beach). I chose to stop at Marble Mountain for an hour, My Khe Beach for 30 minutes, and Hai Van Pass for 15 minutes. The driver was very nice and professional, and he even stopped at a place of my choosing in Da Nang for lunch. The car was modern, clean, and had Wi-Fi. Also, I had no stops at souvenir tourist traps. Booking via email with Mr. Tom was very fast and convenient.

11  Thank Will Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 21, 2016

Everything about Hoi An Private Cars was a pleasure. The booking process, clarity of information and communications, the guides, the car, the drivers... everything was excellent!!!

1  Thank Gary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed May 18, 2016

We hired a private transfer from Hue to Hoi An (including designated stops at Da Nang, Marble Mountain, and Hai Van Pass), and by far it was the most expensive transfer we hired all over Vietnam. The car was really confortable, and the driver speaks good English. But he insisted so much in stopping at some tourist traps places. First, he made us stop on a huge souvenir shop for tourists at Marble Mountain, we made clear that we didn't want to stop there, but he insisted and insisted and he didn't hear our "NO" as an answer. So we lost 15 minutes in a tourist trap shop, of course we didn't buy anything. After our visit to Marble Mountain he insisted in taking us to a "nice place" for lunch. We of course said NO again, but we had to insist three times until he said "ok". and put our way to Hoi An, where we wanted to arrive without losing more time again.

The car was excellent, air conned, and confortable. That's why I give it 2 stars instead of 1.

If I hire a tour on a group I already know that I will be taken to this kind of tourist trap places (souvenir shops where they obtain a fee for every costumer they take to, or "all you can eat" places with cheap low quality food) but one of the main reasons for hiring a PRIVATE transfer is to be free to chose all the places I want to go, and specifically to avoid those tourist trap places.

In brief, if I should have known in advance I wouldn't have hired the private transfer with them. And of course, I will not recommend anyone to hire a private transfer with them, as they were really expensive and service was poor.

3  Thank davidperezf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MrBeanHoian, Owner at Hoi An Private Car, responded to this reviewResponded May 28, 2016

Dear David,

Thank you so much for your email and your time to share your experience with our team on Trip Advisor.

It's too sad to hear that from you. We would like to make something clear as below:
You said our cost was the most expensive transfer we hired all over Vietnam. This thing is not right. Trip from Hoian to Hue or Hue to Hoian by private car with English speaking driver, provided cool water and free Wi-Fi on car we offer 56usd/car/group of 1-3 persons.

We also have summer promotion from May to Sep for every year and discount 5-10% so your cost is only 50usd. We are surely this is not expensive compare with others.

Total cost you paid to our driver is 60usd because you asked us to stop at Lady Buddha at Son Tra peninsula so that why it is extra 10usd for that.

We have just checked on our driver schedule and found that our driver is one of the best one who can speak good English and the most helpful guy. But he made a mistake with this trip.

Your feedback reminds us to try work harder to bring the excellent services to all customers. Thank you so much for your review. We have learned a lot from it.

As our company's rule, our drivers are not allowed to stop at Marble Shop without requiring's customer. Because this is a sensitive matter as you think. You can see some excellent reviews from the previous days some customer’s thank you our driver team for recommending them a good place to shop.

For restaurant lunch/dinner, our driver team will stop as your request on the way as your selected restaurant you searching before. If you have no idea, our driver team will ask your favorite restaurant then they will recommend you the best one meet your need.

Normally, we will suggest you at a local restaurant for beef noodle or PHO. Sometime seafood restaurants are requested too. Our driver team daily drives from Hue to Hoian or Hoian to Hue so they know clearly on the way. We mean they know which restaurant is the best meet your need.

For sure, this is our driver's fault so we will won't arrange him for trip Hoi An to Hue or Hue to Hoi An for a month as a punishment. We will spend time to train him and let him know and learn more skill to make customers happy.

We do hope you will have a great holiday in Vietnam in this time and do hope to serve you again with our best quote on coming time.

Hoi An Private Car Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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