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“Pretty good hotel with incredible staff”

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Hai Au Boutique hotel and spa
Ranked #54 of 141 Hotels in Hoi An
Certificate of Excellence
Melbourne
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Pretty good hotel with incredible staff”
4 of 5 bubbles Reviewed December 24, 2009

Staff here is so great, front desk girls are so adorable! They organised our tours/flights extremely efficiently, and their english is much better than staff at other hotels. When my friend was sick with food poisoning, they kindly let us extend our checkout time to 4pm which was really appreciated.

Rooms were pretty standard. Food here is okay as well. Nothing that fantastic, but at the same time, price here is quite low.

However, internet had many problems throughout our stay which was very frustrating. Could also be a bit closer to the town centre, the 10-15 minute walk got boring very quick after the 2nd trip.

  • Stayed December 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank joydiman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,467 reviews from our community

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See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (200)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
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English first
perth
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed December 20, 2009

this is a top little find, great value, nice people, good food, clean room basic but nice, the front desk make this place,i had a great time with them, they were warm helpful, family orientated, i wanted to stay longer,i have the fondest memory of my stay, and wish to return to wonderful Hoi An, and this top hotel, thankyou all for a great stay.

  • Stayed October 2009, traveled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marcusyarloop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, NY
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed December 20, 2009

Myself and 2 friends stayed at the Hai Au Hotel during our visit in Hoi An. We were all extremely satisfied with our choice, as we really enjoyed our stay. The location is close to everything, and we found the hotel clean, safe, and comfortable.

But the BEST part about the hotel was the friendliness of the staff. All the girls were such a joy to be around, they really became our friends during our short stay. They helped us arrange everything, and after only 2 days, we felt just at home. I will stay in the Hai Au Hotel the next time I visit Hoi An, and I would highly recommend staying here to anyone visiting the area.

  • Stayed December 2009, traveled with friends
    • Value
    • Location
    • Service
Helpful?
1 Thank 122109d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed December 16, 2009

We checked in and straight away the staff were so welcoming. I have been part of a tour that had already gone through around 10 or so hotels as we were doing the Indochina Loop with Intrepid and definitely, this hotel stood-out. The staff were ALWAYS friendly and even sometimes a bit flirtatious. The food we had was excellent, the banana pancakes especially were great. The rooms had everything you would need when you are on the move. And what a relief to see a swimming pool. Was the first hotel to actually have one throughout our tour! There was also the free internet and wifi access which made it so easy to keep in touch with family and friends.

I have to come back to the staff who were superfriendly. Especially Yummy, yes, thats her name. She remembered every guests' names and made us feel right at home.
The hotel is located in a very good spot with a few minutes walk to the tailors, shops and restaurants that make Hoi An famous.

Definitely recommend this hotel for anyone that is visiting Hoi An, you will get the sevrice of a lifetime and will want to come back to visit such a great place!

  • Stayed December 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank acidack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed December 9, 2009

This is a great hotel located in a lane way in Hoi An. The stand out feature are the lovely ladies at front reception who remembered all our names and our room numbers (well, they tried very hard too but sometimes got mixed up :). Room is clean, nice with a little balcony. The bathroom floods a little when you shower as there is no curtain but this is only a very minor flaw. Has air conditioning and renting bicycles is a must (at 15 000 Dong a day why wouldn't you). They also have motor bikes for rent at $5 USD per day - this makes for a great trip to Marble Mountain.

Next time I visit Hoi An I would stay in this hotel without a second thought.

Fabulous value for money!!!!

  • Stayed December 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jan_Bell123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mt Isa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed December 7, 2009

We really lived it up in Hoi An. This hotel was great. It was well located and we could walk to everything. The shopping for clothes was superb. This hotel is very nice and we liked it very much.

  • Stayed November 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank greenvaldomer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bergen
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 25, 2009

I stayed at Hai Au for nearly three months as part of a student group while taking a university course, so I really know the value of the hospitality and good service this staff has to offer! I still miss everyone a lot and if I travel to Hoi An in the near or far future, I know for sure where I'll end up!
Because we stayed for a longer period, the hotel gave us very decent discounts. Apart from the friendly staff you can enjoy a lot of fresh fruit and eggs for breakfast; you can rent yourself a bike and see the town and the beach; hang out by their charming pool, or take a short walk to the nearby Old Town and market area..
Enjoy!

  • Stayed August 2007
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gigili
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hai Au Boutique hotel and spa

Property: Hai Au Boutique hotel and spa
Address: 576 Cua Dai Street, Hoi An, Vietnam
Phone Number:
Location: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Family Hotel in Hoi An
#19 Romantic Hotel in Hoi An
#34 Spa Hotel in Hoi An
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hai Au Boutique hotel and spa 3*
Number of rooms: 33
Official Description (provided by the hotel):
Located on the edge of Hoi An's historical Old Town, Hai Au offers modern rooms with free WiFi. The hotel features an outdoor pool, a restaurant, and a travel desk. ... more   less 
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Also Known As:
Hotel Hai Au
Hai Au Hoi An

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