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“Excellent and friendly”

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Hai Au Boutique hotel and spa
Ranked #54 of 141 Hotels in Hoi An
Certificate of Excellence
london
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Excellent and friendly”
4 of 5 bubbles Reviewed August 18, 2009

This was recommended to us by the man who runs Jungle Beach. I was a bit dubious at first as I wanted somewhere that was comfortable with a decent swimming pool to hang out in and a bit more upmarket. However, even though it is a budget hotel, I have to say it was an excellent choice. Very laid back, incredibly friendly, helpful staff and a good location. Rooms are very spacious and cool, good place to access to old town (a bit of a walk but it is on a nice little stretch of road with some good tailors opposist), and a good place to cycle to the very lovley, clean beach (which strangely enough is not really mentioned in the Lonely Planet). The pool is an added bonus. Doesn't get much sun in the afternoon but in the heat, you don't really want that. Also you will be spending your time looking round the shops as getting tailor-made clothes for a very cheap price becomes quite addictive! Make sure you hire a bike a couple of times and ride to the beach and the ceramics village. Both lovely trips to take independently.

  • Stayed August 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank annasmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,467 reviews from our community

Traveler rating
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5
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (200)
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English first
Middlesbrough UK
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed August 14, 2009

The hotel is very well placed for the 2 main attractions of Hoi An; the beach and the old town. A lady on the forecourt runs a bike hire business so if you fancy the gentle exertions of a 4 k trip to the excellent, very clean beach, she is on hand with a bike for the day for ten bob. The staff here will organise anything for you from a diving trip to your internal air tickets. Our room ,307,was very spacious and deliciously cool. The hotel is excellent value for money and you feel a bit more like a traveller than a tourist. We stayed for 8 nights .
The staff are its great strength. They combine a level of customer care and cheerfulnesss with just the right amount of leg pulling, which seems to be the characteristc of Vietnamese humour.
I strongly recommend this hotel. Pete Smith, Middlesbrough, UK

  • Stayed August 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank peter_smith43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wiltshire
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed August 9, 2009

We enjoyed our stay here...... the front desk were helpful but did not always understand when asked certain things.
The rooms were large and super clean, the internet good, breakfast free and very nice. The restaurant food was good too.

A little bit of a walk to the old town but quite liked being a little out of the way.

  • Stayed August 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WiltshireKitten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Midlands
Level Contributor
4 reviews
4 hotel reviews
4 of 5 bubbles Reviewed August 4, 2009

We stayed here for 3 nights on out way south. restaurant at the front of the hotel served good, basic breakfasts, and we also had a couple of other meals there- prices were reasonable and the dishes were very good, great portions. The room was clean, with a balcony space. Bathroom was spacious compared to others experienced. Staff were friendly and were brilliant when I felt unwell for a couple of days due to the heat. Pool was nice but was mainly in the shade with only a couple of spots on the sun, great to cool off in though. Free internet in the lobby but was very slow and intermittent.

  • Stayed June 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank joeybird1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
1 review
4 of 5 bubbles Reviewed July 19, 2009

Good hotel with friendly staff- this is my second time at this hotel and I'm loving it here! The bicycle rental rates have dropped from 1 USD in June 2008 to 15 000 VND now. The staff here speak fluent English, and have established contacts with cheap hotels in Saigon, making my trip so much easier. And the air conditioning's cold enough to ward off the sweltering heat of the Vietnamese summer. Ambience of the room is good too. Finally, I like the location of the hotel( close to a few restaurants, the beach and the market. I bought fish at the Hoi An market back for the restaurant to cook- definitely an enriching and rewarding experience!) The only downside of staying at this hotel, though, is that there is a soccer court next to it, so sleep and rise early, lest you be woken up by the din from the daily soccer games commencing at 0530!

  • Stayed July 2009, traveled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yimeng24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
Level Contributor
70 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed June 21, 2009

Stayed 3 nights at this well located hotel with excellent help and service from Kim Dung, the owner, her family and staff.
We had to change all our reservation arrangements due to a bone fracture! and Kim Dung was particularly helpful and prompt in dealing with all our requests and changes.

  • Stayed April 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nfluffball
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 19, 2009

I was told by friends about this hotel and I am happy to have taken their advice. It may be a small hotel but the staff here are wonderful and are always pleasant and smiling and helpful. The rooms are large and clean and the bathroom is spacious. Although the breakfast here is probably basic, it is good enough for me. It is only a short walk to get to the Old Town and there is bicycles and motorbikes to hire if you feel the need. The pool is nice after a hot day getting around, As with every hotel, the staff here can assist with local tours, buses and flights.
For what I pay to stay here I have no complaints at all and would recommend anyone to try it at least once. And for those who are a little too negative about this hotel, you can not expect five star luxury when you are paying the reasonable rates here.

  • Stayed June 2009, traveled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank easilysatisfied2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hai Au Boutique hotel and spa

Property: Hai Au Boutique hotel and spa
Address: 576 Cua Dai Street, Hoi An, Vietnam
Phone Number:
Location: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Family Hotel in Hoi An
#19 Romantic Hotel in Hoi An
#34 Spa Hotel in Hoi An
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hai Au Boutique hotel and spa 3*
Number of rooms: 33
Official Description (provided by the hotel):
Located on the edge of Hoi An's historical Old Town, Hai Au offers modern rooms with free WiFi. The hotel features an outdoor pool, a restaurant, and a travel desk. ... more   less 
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Also Known As:
Hotel Hai Au
Hai Au Hoi An

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